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NBU Client software problem

Tabriz
Level 5

Dear Community,

There is a problem related to NBU Administration Console. when l click the eject volumes from Robot the Software is forzes. What could be the problem related to? The Quantum i40 library is working. Need to restart NBU Appliance Master

 

Best regards,

 

Tabriz

 

1 ACCEPTED SOLUTION

Accepted Solutions

Tabriz
Level 5

Dear @X2,

 

Thank you for your response !

This problem related to Tape Driver. in Tape Library.

After restart, The i40 Quantum tape library this issued was resolved.

 

Thank all community.

 

View solution in original post

2 REPLIES 2

X2
Moderator
Moderator
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I would start by testing to eject a tape using the library's GUI (this makes sure library is not causing the problem). If that works, next would be to run robtest commands from the control host and try to eject the tape (this tells that communication and scsi commands from control host work with the library). Only after these options are working, I would start at GUI logs when ejecting the tape.

 

Tabriz
Level 5

Dear @X2,

 

Thank you for your response !

This problem related to Tape Driver. in Tape Library.

After restart, The i40 Quantum tape library this issued was resolved.

 

Thank all community.