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NBU Continuous data protection gateway : Unable to create a snapshot of the specified VM. ‎‎(4726)

gang01
Level 3

 

I used the NBU Continuous data protection gateway to create a protection plan to protect the VM, but the following error occurs, what should I do?

   JULY 11, 2022 5:02:39 PM - Critical bpbrm (pid=271922) from client 52cbb207-45ea-4ffe-b3ea-c36d0a077c19: FTL - snapshot creation failed, status 4726

  •   JULY 11, 2022 5:02:39 PM - Warning bpbrm (pid=271922) from client 52cbb207-45ea-4ffe-b3ea-c36d0a077c19: WRN - ALL_LOCAL_DRIVES is not frozen
  •   ‎Jul 11, 2022 5:02:39 PM - Info bpfis (pid=271962) done. status: 4726‎
  •   ‎Jul 11, 2022 5:02:39 PM - End Application snapshot: Create snapshot; Runtime 0:00:03‎
  •   JULY 11, 2022 5:02:39 PM - Info bpfis (pid=271962) done. status: 4726: Failed to create snapshot of the specified VM.
  •   ‎Jul 11, 2022 5:02:39 PM - End of writing‎
  •   ‎Operational status: ‎‎4726‎
  •   ‎Jul 11, 2022 5:02:39 pm - End sub-job; Runtime 0:00:03‎
  •   ‎Jul 11, 2022 5:02:39 PM - Start Application snapshot: Stop on error‎
  •   ‎Operation status: ‎‎0‎
  •   ‎Jul 11, 2022 5:02:39 PM - End Application snapshot: Stop on error; Run time 0:00:00‎
  •   ‎Jul 11, 2022 5:02:39 PM - Start Application snapshot: Clean up resources‎
  •   ‎Operation status: ‎‎skipped‎
  •   ‎Jul 11, 2022 5:02:39 PM - End Application snapshot: Clean up resources; Run time 0:00:00‎
  •   ‎Jul 11, 2022 5:02:39 PM - Start Application snapshot: Delete snapshot‎
  •   JULY 11, 2022 5:02:40 PM - Info bpbrm (pid=271981) The data-in-transit encryption (DTE) is disabled for the client (nbuapp01.kanglianha.com) as the global DTE mode is set to 'Preferred Off' and the client DTE mode is set to 'Automatic'
  •   ‎Jul 11, 2022 5:02:40 PM - Info bpbrm (pid=271981) Starting delete snapshot processing‎
  •   ‎Jul 11, 2022 5:02:40 PM - Process bpbrm started (pid=271981)‎
  •   ‎Jul 11, 2022 5:02:40 PM - Info bpfis (pid=271992) Backup started‎
  •   JULY 11, 2022 5:02:40 PM - Warning bpbrm (pid=271981) from client 52cbb207-45ea-4ffe-b3ea-c36d0a077c19: cannot open /usr/openv/netbackup/online_util/fi_cntl/bpfis.fim.52cbb207-45ea-4ffe-b3ea-c36d0a077c19_1657530156.1.0
  •   ‎Jul 11, 2022 5:02:40 PM - Info bpfis (pid=271992) done. status: 4207‎
  •   ‎Jul 11, 2022 5:02:40 PM - End Application snapshot: Delete snapshot; Run time 0:00:01‎
  •   JULY 11, 2022 5:02:40 PM - Info bpfis (pid=271992) done. status: 4207: Could not fetch snapshot metadata or state files
  •   ‎Jul 11, 2022 5:02:40 pm - End of writing‎
  •   ‎Operational status: ‎‎4207‎
  •   ‎Operational status: ‎‎4726‎
  •   ‎Unable to create a snapshot of the specified VM. ‎(4726)

 

 

2 REPLIES 2

StefanosM
Level 6
Partner    VIP    Accredited Certified

can you do a regular VM backup?
can you do a VMsnapshot with quiescence (without memory snapshot) from the vcenter GUI ?

DPeaco
Moderator
Moderator
   VIP   

Agree with @StefanosM 

Also check in vShpere to see what VMware is saying in the events section for the vm host.

Thanks,
Dennis