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NBU Services issue

Gopi4sl
Level 4

Hi Team,

 

I am getting the below error while starting Netbackup client services.

 

The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.

 

A timeout was reached (30000 milliseconds) while waiting for the NetBackup Client Service service to connect.

 

I have tried, Reboot, reinstall, . Googled everything none helped.

 

Please help me.

Thanks,

Gopinath S

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

UAC is enabled

 

Please try to disable UAC or open cmd with right-click, Run as Administrator.

View solution in original post

12 REPLIES 12

rk1074
Level 6
Partner

Do you have (by any chance) McAffee installed on ur system. If yes, add all the NBU services and process in the excluson list of McAffee and reboot the server. See how it goes.

 

which account  are you using to start the NBU services. It should be the Local admin account.

Karthikeyan_Sun
Level 6
What do u see in application event logs? Is this something to do with UAC?

Gopi4sl
Level 4

Hi Team,

Using symantec anti virus will all NBU services exclution. I even tried with virus scan off.

Error in event log.

 

The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.

 

A timeout was reached (30000 milliseconds) while waiting for the NetBackup Client Service service to connect.

 

UAC not a problem.

Yasuhisa_Ishika
Level 6
Partner Accredited Certified

Please tell us more about your setup like OS version amd NetBackup version.

Enable debug logging on this client if never, and check logs for any clue. Also check processes using 'bpps' command.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

I agree with Yasuhisa - we need more info:

Is this a new installation that has never worked before?

What is OS (and bit) version?

What is NBU version and patch level?

Anything in System Event log?

What else is running on this machine?

Gopi4sl
Level 4

Hi Marianne,

os -- Windows server 2008 R2 enterprise.

NBU i am trying to install is 7.1

It was working b4. Suddenly got the error. Please find the attached error snapshot for the same.

 

In the Event veiwer i am getting the below error.

 

The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.The NetBackup Client Service service failed to start due to the following error:  
The service did not respond to the start or control request in a timely fashion.

 

A timeout was reached (30000 milliseconds) while waiting for the NetBackup Client Service service to connect.

 

No logs are produced under c:\progfiles\veritas\netbackup\logs.

 

Thanks,

Gopinath S

 

 

 

 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Is Symantec Provate Branch Exchange running?

We see NBU Legacy Client service is 'Stopping'.

In what order are you starting services?

Is UAC disabled?

We still don't know what else is running on this server that may be causing NBU services to fail.

Gopi4sl
Level 4

PBXis running

 

bpdown -f -v

bpup -v -f

UAC is enabled

 

SQL 2008 is running

 

Thanks,

Gopinath S

NBU_nbu
Level 4

Client service log on as local system account , was different user account used?

Gopi4sl
Level 4

Yep i have tried all.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

UAC is enabled

 

Please try to disable UAC or open cmd with right-click, Run as Administrator.

Gopi4sl
Level 4

UAC Disabled, Reinstalled successfully. Thanks for your help Marianne.