NBU status: 96, EMM status: No media is available

[vnroot]

Hello,

I am facing this error when duplication job running to backup data from disk device to tape.

Someone have any idea?

Thanks

6/20/2014 10:52:43 AM - begin Duplicate
6/20/2014 10:52:43 AM - requesting resource LCM_se1-netbackup-hcart2-robot-tld-0
6/20/2014 10:52:43 AM - granted resource LCM_se1-netbackup-hcart2-robot-tld-0
6/20/2014 10:52:43 AM - started process RUNCMD (9788)
6/20/2014 10:52:43 AM - ended process 0 (9788)
6/20/2014 10:52:44 AM - requesting resource se1-netbackup-hcart2-robot-tld-0
6/20/2014 10:52:44 AM - requesting resource @aaaaq
6/20/2014 10:52:44 AM - reserving resource @aaaaq
6/20/2014 10:52:44 AM - Error nbjm(pid=7376) NBU status: 96, EMM status: No media is available    
6/20/2014 10:52:45 AM - Error nbjm(pid=7376) NBU status: 96, EMM status: No media is available    
6/20/2014 10:52:45 AM - Error nbjm(pid=7376) NBU status: 96, EMM status: No media is available    
6/20/2014 10:52:46 AM - end Duplicate; elapsed time: 00:00:03
unable to allocate new media for backup, storage unit has none available(96)

[Marianne]

Have you checked that there is media available in the pool specified in the staging config?

And that the media server specified in the Storage Unit (se1-netbackup-hcart2-robot-tld-0) has access to this media?

And that density and location of the media, the tape devices and storage unit all match (hcart2)?

See this Status 96 wizard:

http://www.symantec.com/business/support/index?page=answers&type=wizard&wizardid=NBU090&wizardstepid...

Please show us output of 'available_media' command.
(In ...\veritas\netbackup\bin\goodies)

[vnroot]

Thank Marianne for your reply. 

I have check available media and seem that fine.

D:\Program Files\Veritas\NetBackup\bin\goodies>available_media.cmd
media   media   robot   robot   robot   side/   ret    size     status
 ID     type    type      #     slot    face    level  KBytes
----------------------------------------------------------------------------
CatalogBackup pool

SEFR64  HCART2   TLD      0       44     -       -     -        AVAILABLE

DataStore pool

Diff-Daily pool

Full-Monthly pool

Full-Weekly pool

NetBackup pool

SEFR03  HCART2   NONE     -       -      -       8     1535493101       ACTIVE
SEFR06  HCART2   NONE     -       -      -       8     678386742        ACTIVE
SEFR08  HCART2   TLD      0       38     -       8     526199196        ACTIVE
SEFR50  HCART2   NONE     -       -      -       8     1651487274       ACTIVE
SEFR51  HCART2   NONE     -       -      -       8     788219068        ACTIVE
SEFR54  HCART2   NONE     -       -      -       8     472192037        ACTIVE
SEFR57  HCART2   NONE     -       -      -       5     904875566        ACTIVE
SEFR73  HCART2   NONE     -       -      -       8     1261931740       ACTIVE
SEFR20  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR21  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR22  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR23  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR24  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR25  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR26  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR27  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR28  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR29  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR30  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR31  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR33  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR37  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR38  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR40  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR41  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR42  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR45  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR46  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR48  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR00  HCART2   TLD      0       45     -       5     1647419814       FULL
SEFR01  HCART2   TLD      0       3      -       5     1756323948       FULL
SEFR02  HCART2   TLD      0       4      -       5     1560334735       FULL
SEFR04  HCART2   TLD      0       5      -       8     1518252533       FULL
SEFR05  HCART2   TLD      0       11     -       5     2179343548       FULL
SEFR07  HCART2   TLD      0       39     -       5     1485612930       FULL
SEFR09  HCART2   TLD      0       37     -       5     1562625069       FULL
SEFR10  HCART2   TLD      0       21     -       5     1483262369       FULL
SEFR11  HCART2   TLD      0       22     -       5     1487256662       FULL
SEFR13  HCART2   TLD      0       23     -       5     1743587899       FULL
SEFR14  HCART2   TLD      0       24     -       5     1646600573       FULL
SEFR15  HCART2   TLD      0       25     -       5     1485361030       FULL
SEFR16  HCART2   TLD      0       73     -       8     1582564812       FULL
SEFR17  HCART2   TLD      0       13     -       8     1563278684       FULL
SEFR18  HCART2   TLD      0       50     -       5     1591759841       FULL
SEFR19  HCART2   TLD      0       49     -       5     1583536627       FULL
SEFR32  HCART2   TLD      0       27     -       8     1646384387       FULL
SEFR34  HCART2   TLD      0       72     -       8     1693874883       FULL
SEFR35  HCART2   TLD      0       40     -       5     1625986011       FULL
SEFR36  HCART2   TLD      0       53     -       5     2187596525       FULL
SEFR39  HCART2   TLD      0       52     -       5     1483268127       FULL
SEFR43  HCART2   TLD      0       43     -       5     2069357600       FULL
SEFR44  HCART2   TLD      0       51     -       5     1486509008       FULL
SEFR47  HCART2   NONE     -       -      -       8     1655759653       FULL
SEFR49  HCART2   NONE     -       -      -       8     1688393452       FULL
SEFR52  HCART2   NONE     -       -      -       8     1487057505       FULL
SEFR53  HCART2   NONE     -       -      -       8     1491379376       FULL
SEFR55  HCART2   NONE     -       -      -       5     1625789085       FULL
SEFR56  HCART2   NONE     -       -      -       5     1669825467       FULL
SEFR58  HCART2   TLD      0       15     -       5     1590256712       FULL
SEFR59  HCART2   TLD      0       29     -       5     1583683354       FULL
SEFR60  HCART2   TLD      0       30     -       5     1710379881       FULL
SEFR61  HCART2   TLD      0       46     -       5     1497692475       FULL
SEFR62  HCART2   TLD      0       47     -       5     1643329623       FULL
SEFR63  HCART2   TLD      0       7      -       5     1502388062       FULL
SEFR65  HCART2   TLD      0       41     -       5     1949529942       FULL
SEFR66  HCART2   TLD      0       56     -       5     1556185721       FULL
SEFR67  HCART2   TLD      0       57     -       5     1732863004       FULL
SEFR68  HCART2   NONE     -       -      -       5     1530734011       FULL
SEFR69  HCART2   NONE     -       -      -       5     1593472200       FULL
SEFR70  HCART2   NONE     -       -      -       8     1571909941       FULL
SEFR71  HCART2   TLD      0       66     -       8     1550480148       FULL
SEFR72  HCART2   NONE     -       -      -       8     1632987804       FULL
SEFR74  HCART2   TLD      0       69     -       8     1587395896       FULL
SEFR75  HCART2   TLD      0       70     -       5     1592368577       FULL
SEFR76  HCART2   TLD      0       31     -       5     1705742234       FULL
SEFR77  HCART2   TLD      0       32     -       5     1582063848       FULL
SEFR78  HCART2   TLD      0       33     -       5     1502598583       FULL
SEFR79  HCART2   TLD      0       34     -       5     1488322695       FULL

None pool

CLNU01  HC2_CLN  NONE     -       -      -       -     -        AVAILABLE

scratch_pool pool

[vnroot]

Thank Marianne for your reply. 

I have check available media and seem that fine.

Pls see my attached file

[Nicolai]

You have no free tapes in the robot. All tapes with location TLD are status FULL.

Only tape SEFR08 is in status "Active" but may not match the retention required by the duplication. Insert tape into robot with status "AVAILABLE" and run a robot inventory.

I don't see any tapes in the scratch pool as well.

[Marianne · Accepted solution]

Nope.

Most of the tapes that are in the robot are FULL.

SEFR00  HCART2   TLD      0       45     -       5     1647419814       FULL
SEFR01  HCART2   TLD      0       3      -       5     1756323948       FULL
SEFR02  HCART2   TLD      0       4      -       5     1560334735       FULL
SEFR04  HCART2   TLD      0       5      -       8     1518252533       FULL

You have empty, available media that are not in the robot:
 

SEFR20  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR21  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR22  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR23  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR24  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR25  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR26  HCART2   NONE     -       -      -       -     -        AVAILABLE
SEFR27  HCART2   NONE     -       -      -       -     -        AVAILABLE
 

You need to put some of these AVAILABLE media in the robot.

[vnroot]

Thank both of you. 

Actually, I still confusing about AVAILABLE tape from SEFR20 to SEFR48.

What is the function of this? 

Do I have move this tape manualy into robot? 

Thank you for your time,

Thang

[Marianne]

AVAILABLE means that there are no valid, unexpired backups on these tapes.

Any backups that were previously written to them have expired. Therefore, they are AVAILABLE.

Yes, you need to put these tapes back in the robot.

If your robot has a MAP/CAP, you can fill it with some of these tapes, then Inventory the robot.
Select Empty media access port prior to update before you start the Inventory.

[Nicolai]

AVAILABLE means the tapes are free for new backups but the location of NONE indicate the tape are outside the robot. Move the tapes into the robot and run a inventory to let Netbackup know news tapes are available.

A status of active means there are active backups on the tape but the tape is not yet filled and has available space.