NBU upgrade failed on Linux client.

[Vickie]

Hi, Need your suggesstion regaring below issue

NBU upgrade failed on Linux client.

Client Server Details,

H/W & OS information given below.

#-> uname -a

Linux bkpclient.xxx.com 2.6.16.60-0.85.1-smp #1 SMP Thu Mar 17 11:45:06 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

#-> cat /etc/SuSE-release

SUSE Linux Enterprise Server 10 (x86_64)

VERSION = 10

PATCHLEVEL = 4

Client Current NBU version.

#-> cat /usr/openv/netbackup/bin/version

NetBackup-SuSE2.6 6.5

Master Server Details

#-> uname -a

HP-UX bkpmaster.xxx.com B.11.31 U ia64 2453353366 unlimited-user license

Master Server Current NBU version.

#-> cat /usr/openv/netbackup/bin/version

NetBackup-HP-UX11.31 7.5.0.4

Failure logs are attached here in text file.

[Nicolai]

Hi Netbackup_user

You need to be root to install the binaries. I see 

warning: waiting for shared lock on /var/lib/rpm/Packages
error: cannot get shared lock on /var/lib/rpm/Packages
error: cannot open Packages index using db3 - Operation not permitted (1)
error: cannot open Packages database in /var/lib/rpm

This mean either somone else is installing packages or the user is not root. 

Best Regards

Nicolai

[Vickie]

Thanks Nicolai,

Indeed I am root user on the server.And yes another pckg installation was in progress, I killed that process as well. Still facing the issue....not sure what causes this.

I found some of the stuck process over the server, tried to stop them but they seems to be hung.

So would like to try to reboot the client server, that might solve the problem.

Lets see,

Any other suggestion will be much appreciated. :)

[Mark_Solutions]

Can we see the latest failure log as the one you posted just relates to another package installation being in progress

Thanks

[Vickie · Accepted solution]

@ Nicolai & Mark, thanks for your input..

The upgrade is successful, below is what I found.

#-> cat /usr/openv/netbackup/bin/version

NetBackup-SuSE2.6.16 7.5.0.4

Following package was not pinging . 

storageserver.xxx.com:/export/sapmount/xxx


#-> ping storageserver.xxx.com

PING storageserver.xxx.com: 64 byte packets


----storageserver.xxx.com PING Statistics----

3 packets transmitted, 0 packets received, 100% packet loss

[root@bkpmaster.xxx.com:/]#


After checking, nothing is being exported to client "bkpclient.xxx.com" from mount server "storageserver.xxx.com"

Remove/Cleared cache associated with this mount, and try to upgrade. 

And the outcome is positive, its upgraded successfully.