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NBU8.1 - Hyper-v job error 6

stucci
Level 6

Hello everybody,

we have a big environment of hyper-v VMs and we have some issue, in particular we have job error 6 that I cant find any solution. Do you have any experience ??

Our environment is all in 8.1.

Master: win server 2012 R2; Media server: appliance 5240; clients (host hyper-v): win server 2012 R2

1 ACCEPTED SOLUTION

Accepted Solutions

Hello guys,

I solved the issue with a support veritas case. The support guy found these evidence:

I believe the issue seems to originate from this error in VxMS:
 
  16:03:37.0234 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
  16:03:37.0234 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
  16:03:37.0234 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
  16:03:37.0234 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
  16:03:37.0281 : dumpMftBitmap:NtfsFileSystem.cpp:1277 <INFO> : Dumping $mftbitmap of \\?\GLOBALROOT\Device\CSV{d1ea67bc-c984-4ca8-9f98-3ae8149f718f}\ : mftbitmap_1bc4ec38
  16:03:37.0281 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
  16:03:37.0281 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
  16:03:37.0328 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
  16:03:37.0328 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
  16:03:37.0328 : openFileName:NtfsOpenFile.cpp:480 <WARN> : Returning: 5488
  16:03:37.0328 : openFileName:NtfsFileByHandle.cpp:646 <WARN> : Returning: 5488
  16:03:37.0328 : openFileName:NtfsFile.cpp:780 <WARN> : Returning: 5488
  16:03:37.0328 : ntfsMapOpenFileName:NtfsCoordinator.cpp:1001 <WARN> : Returning: 5488
  16:03:37.0328 : pv_ntfs_map_open_file_name:libntfs.cpp:1790 <WARN> : Returning: 5488
  16:03:37.0328 : hv_vmware_map_fini:libvix.cpp:539 <TRACE> : Released VixCoordinator
  16:03:37.0328 : hv_microsoft_wmi_map_fini:libvhdo.cpp:522 <TRACE> : Released VhdoCoordinator
 
 
5488 - 4096 = Win32 API error 1392
C:\ >net helpmsg 1392
 
The file or directory is corrupted and unreadable.
 
When checking in the hyperv event viewer we see:
 
Event 10172
VSS writers inside virtual machine  SVSWAPAP06 failed to perform BackupComplete to its shadow copy (VSS snapshot) set: Catastrophic failure (0x8000FFFF)
 
 
 
Event 10172
VSS writers inside virtual machine  SVSWAPAP06 failed to perform BackupComplete to its shadow copy (VSS snapshot) set: A function call was made when the object was in an incorrect state for that function (0x80042301)

 
 
This is coming from microsoft side, I would suggest opening a call with microsoft of notifying your windows team on this error for assistance.

So I asked help to the Microsoft Support Team and after many attempts we solved with these two actions:

on the VM  Stop / Restart hyper-v shadaow copy service

on the VM Stop Volume shadow copy

regards

Ste

View solution in original post

6 REPLIES 6

stucci
Level 6

In attachment some logs. thank you !

eduncan
Level 5
Employee

According to your job details, bpbkar reported the error but the log also showed that your have connectivity problems between the media server and the master:

Dec 15, 2017 11:19:38 AM - Warning bptm (pid=278129) db_getCONFIG() failed: cannot connect on socket

 

To identify by bpbkar failed we will need VxMS logs at verbose 5.

https://www.veritas.com/content/support/en_US/doc/123860515-126796677-0/v23649764-126796677

thank you dear,

in attachment you can find the Vxmx log, can you understend someting ?

best regards

eduncan
Level 5
Employee

Per the VxMS it appears you are getting the below error:

ERROR_FILE_CORRUPT

1392 (0x570)

The file or directory is corrupted and unreadable.

13:52:10.0511 : openFileName:NtfsOpenFile.cpp:480 <WARN> : Returning: 5488
13:52:10.0511 : openFileName:NtfsFileByHandle.cpp:646 <WARN> : Returning: 5488
13:52:10.0511 : openFileName:NtfsFile.cpp:780 <WARN> : Returning: 5488
13:52:10.0511 : ntfsMapOpenFileName:NtfsCoordinator.cpp:1001 <WARN> : Returning: 5488
13:52:10.0511 : pv_ntfs_map_open_file_name:libntfs.cpp:1790 <WARN> : Returning: 5488

 

Do this backup work if you disable File Level Backup?

Is this a Hyper-V cluster?

What filesystem is it on?

Are you using NTFS Deduplication or REFS?

 

Dear Duncan sorry for delay, I am very busy..

Do this backup work if you disable File Level Backup? I never test this before, I will try and update you

Is this a Hyper-V cluster? Yes the host is a cluster

What filesystem is it on? NTFS

Are you using NTFS Deduplication or REFS? I asked to Microsoft Support Team, no we don' use it.

Hello guys,

I solved the issue with a support veritas case. The support guy found these evidence:

I believe the issue seems to originate from this error in VxMS:
 
  16:03:37.0234 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
  16:03:37.0234 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
  16:03:37.0234 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
  16:03:37.0234 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
  16:03:37.0281 : dumpMftBitmap:NtfsFileSystem.cpp:1277 <INFO> : Dumping $mftbitmap of \\?\GLOBALROOT\Device\CSV{d1ea67bc-c984-4ca8-9f98-3ae8149f718f}\ : mftbitmap_1bc4ec38
  16:03:37.0281 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
  16:03:37.0281 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
  16:03:37.0328 : openFrn:NtfsOpenFile.cpp:407 <WARN> : Returning: 4101
  16:03:37.0328 : openFileFrn:NtfsOpenFile.cpp:423 <WARN> : Returning: 4101
  16:03:37.0328 : openFileName:NtfsOpenFile.cpp:480 <WARN> : Returning: 5488
  16:03:37.0328 : openFileName:NtfsFileByHandle.cpp:646 <WARN> : Returning: 5488
  16:03:37.0328 : openFileName:NtfsFile.cpp:780 <WARN> : Returning: 5488
  16:03:37.0328 : ntfsMapOpenFileName:NtfsCoordinator.cpp:1001 <WARN> : Returning: 5488
  16:03:37.0328 : pv_ntfs_map_open_file_name:libntfs.cpp:1790 <WARN> : Returning: 5488
  16:03:37.0328 : hv_vmware_map_fini:libvix.cpp:539 <TRACE> : Released VixCoordinator
  16:03:37.0328 : hv_microsoft_wmi_map_fini:libvhdo.cpp:522 <TRACE> : Released VhdoCoordinator
 
 
5488 - 4096 = Win32 API error 1392
C:\ >net helpmsg 1392
 
The file or directory is corrupted and unreadable.
 
When checking in the hyperv event viewer we see:
 
Event 10172
VSS writers inside virtual machine  SVSWAPAP06 failed to perform BackupComplete to its shadow copy (VSS snapshot) set: Catastrophic failure (0x8000FFFF)
 
 
 
Event 10172
VSS writers inside virtual machine  SVSWAPAP06 failed to perform BackupComplete to its shadow copy (VSS snapshot) set: A function call was made when the object was in an incorrect state for that function (0x80042301)

 
 
This is coming from microsoft side, I would suggest opening a call with microsoft of notifying your windows team on this error for assistance.

So I asked help to the Microsoft Support Team and after many attempts we solved with these two actions:

on the VM  Stop / Restart hyper-v shadaow copy service

on the VM Stop Volume shadow copy

regards

Ste