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NDMP Error 99 and Error 25.

Bkp2020
Level 3

Facing Error 99 and 25 on NDMP Backups. Below are the parameters used in the backup selection to backup the NDMP volumes.  Some of the paths used to backup as well shown below.

set hist=y
set type=tar
set snapsure=n
set emc_offline_data=n
/fshomedirca
/fsengcaconmsc
1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Level 6
Partner    VIP    Accredited Certified

Two issues:

user name specified as 'ndmpbkup'

Invalid backup path

 

 If the filer is EMC Celerra, the user name must be ndmp.

The second issue is with invalid path in Backup Selection.
Please work with your filer admin to specify correct path names to be backed up.

See NDMP Appliance Information guide: http://www.symantec.com/docs/TECH31885 for config info and examples.

View solution in original post

10 REPLIES 10

RiaanBadenhorst
Level 6
Partner    VIP    Accredited Certified

Here is a really nice troubleshooting note, get to it.

 

https://www-secure.symantec.com/connect/articles/troubleshoot-netbackup-status-code-99

watsons
Level 6

Try not to use "set type=tar" for EMC NAS, see:

http://www.symantec.com/docs/TECH202412

Marianne
Level 6
Partner    VIP    Accredited Certified

Please post all text in Details tab of the failed job.

Status 25 is a connectivity error.
Status 99 is a generic NDMP error.

Please also tell us more about the config - are you backing up to tape drives attached to the NAS?
Or over the network to a media server?

Have you configured and tested NDMP credentials?
Was the user name specified as 'ndmp'?

Mark_Solutions
Level 6
Partner Accredited Certified

and as always .... NBU version and patch level / has it ever workd or did it just start to fail etc. etc please...

Bkp2020
Level 3

06/13/2014 09:39:41 - Info nbjm (pid=5391) starting backup job (jobid=1143693) for client prdfsdpo04.gsm1900.org, policy px_txfriscona01_txcel001_dm4, schedule Full
06/13/2014 09:39:41 - Info nbjm (pid=5391) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1143693, request id:{510221DA-F319-11E3-A22E-D3C3CE259E35})
06/13/2014 09:39:41 - requesting resource STUG_PX_TAPE_LTO6
06/13/2014 09:39:41 - requesting resource prdbkme001.unix.gsm1900.org.NBU_CLIENT.MAXJOBS.prdfsdpo04.gsm1900.org
06/13/2014 09:39:41 - requesting resource prdbkme001.unix.gsm1900.org.NBU_POLICY.MAXJOBS.px_txfriscona01_txcel001_dm4
06/13/2014 09:39:41 - granted resource  prdbkme001.unix.gsm1900.org.NBU_CLIENT.MAXJOBS.prdfsdpo04.gsm1900.org
06/13/2014 09:39:41 - granted resource  prdbkme001.unix.gsm1900.org.NBU_POLICY.MAXJOBS.px_txfriscona01_txcel001_dm4
06/13/2014 09:39:41 - granted resource  PE1211
06/13/2014 09:39:41 - granted resource  PX_IBM.ULT3580-TD6.000
06/13/2014 09:39:41 - granted resource  prdbkse002-hcart3-robot-tld-2
06/13/2014 09:39:41 - estimated 0 kbytes needed
06/13/2014 09:39:41 - begin Parent Job
06/13/2014 09:39:41 - begin Stream Discovery: Start Notify Script
06/13/2014 09:39:41 - Info RUNCMD (pid=15843) started
06/13/2014 09:39:41 - Info RUNCMD (pid=15843) exiting with status: 0
Operation Status: 0
06/13/2014 09:39:41 - end Stream Discovery: Start Notify Script; elapsed time 0:00:00
06/13/2014 09:39:41 - begin Stream Discovery: Stream Discovery
Operation Status: 0
06/13/2014 09:39:41 - end Stream Discovery: Stream Discovery; elapsed time 0:00:00
06/13/2014 09:39:41 - begin Stream Discovery: Policy Execution Manager Preprocessed
Operation Status: 99
06/13/2014 09:39:51 - end Stream Discovery: Policy Execution Manager Preprocessed; elapsed time 0:00:10
06/13/2014 09:39:51 - begin Stream Discovery: Stop On Error
Operation Status: 0
06/13/2014 09:39:51 - end Stream Discovery: Stop On Error; elapsed time 0:00:00
06/13/2014 09:39:51 - begin Stream Discovery: End Notify Script
06/13/2014 09:39:51 - Info RUNCMD (pid=15932) started
06/13/2014 09:39:51 - Info RUNCMD (pid=15932) exiting with status: 0
Operation Status: 0
06/13/2014 09:39:51 - end Stream Discovery: End Notify Script; elapsed time 0:00:00
Operation Status: 99
06/13/2014 09:39:51 - end Parent Job; elapsed time 0:00:10
NDMP backup failure  (99)

NBU Master Server Version: 7.5

user name specified as 'ndmpbkup'

Backing up to tape drives to a media server.

mnolan
Level 6
Employee Accredited Certified

Please post the failed child job's detailed status, the parent job is simply marking itself as 99 because one of the streams failed.

Bkp2020
Level 3

06/13/2014 01:32:18 - Info nbjm (pid=5391) starting backup job (jobid=1140226) for client paphiladna01.gsm1900.org, policy px_paphiladna01_pacel001_vmd2, schedule Full
06/13/2014 01:32:18 - Info nbjm (pid=5391) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1140226, request id:{3B597F02-F2D5-11E3-AFDB-FF509D6B8CE3})
06/13/2014 01:32:18 - requesting resource STUG_PX_TAPE_LTO6
06/13/2014 01:32:18 - requesting resource prdbkme001.unix.gsm1900.org.NBU_CLIENT.MAXJOBS.paphiladna01.gsm1900.org
06/13/2014 01:32:18 - requesting resource prdbkme001.unix.gsm1900.org.NBU_POLICY.MAXJOBS.px_paphiladna01_pacel001_vmd2
06/13/2014 01:32:18 - awaiting resource STUG_PX_TAPE_LTO6. No drives are available.
06/13/2014 01:32:26 - granted resource  prdbkme001.unix.gsm1900.org.NBU_CLIENT.MAXJOBS.paphiladna01.gsm1900.org
06/13/2014 01:32:26 - granted resource  prdbkme001.unix.gsm1900.org.NBU_POLICY.MAXJOBS.px_paphiladna01_pacel001_vmd2
06/13/2014 01:32:26 - granted resource  PE1209
06/13/2014 01:32:26 - granted resource  PX_IBM.ULT3580-TD6.009
06/13/2014 01:32:26 - granted resource  prdbkse002-hcart3-robot-tld-2
06/13/2014 01:32:27 - estimated 0 kbytes needed
06/13/2014 01:32:27 - Info nbjm (pid=5391) started backup (backupid=paphiladna01.gsm1900.org_1402648347) job for client paphiladna01.gsm1900.org, policy px_paphiladna01_pacel001_vmd2, schedule Full on storage unit prdbkse002-hcart3-robot-tld-2
06/13/2014 01:32:29 - Info bpbrm (pid=31965) paphiladna01.gsm1900.org is the host to backup data from
06/13/2014 01:32:29 - Info bpbrm (pid=31965) telling media manager to start backup on client
06/13/2014 01:32:29 - Info bptm (pid=31970) using 32 data buffers
06/13/2014 01:32:29 - Info bptm (pid=31970) using 262144 data buffer size
06/13/2014 01:32:29 - Info bpbrm (pid=31965) spawning a brm child process
06/13/2014 01:32:29 - Info bpbrm (pid=31965) child pid: 25870
06/13/2014 01:32:29 - Info bpbrm (pid=31965) sending bpsched msg: CONNECTING TO CLIENT FOR paphiladna01.gsm1900.org_1402648347
06/13/2014 01:32:29 - Info bpbrm (pid=31965) start bpbkar on client
06/13/2014 01:32:29 - connecting
06/13/2014 01:32:29 - connected; connect time: 0:00:00
06/13/2014 01:32:30 - Info bpbkar (pid=25872) Backup started
06/13/2014 01:32:30 - Info bpbrm (pid=31965) Sending the file list to the client
06/13/2014 01:32:31 - begin writing
06/13/2014 01:32:32 - Error ndmpagent (pid=25872) paphiladna01.gsm1900.org: Invalid backup path
06/13/2014 01:32:32 - Error ndmpagent (pid=25872) NDMP backup failed, path = /fsgen
06/13/2014 01:32:45 - Error bptm (pid=31970) none of the NDMP backups for client paphiladna01.gsm1900.org completed successfully
06/13/2014 01:32:46 - Info bpbrm (pid=31965) sending message to media manager: STOP BACKUP paphiladna01.gsm1900.org_1402648347
06/13/2014 01:32:51 - Info bpbrm (pid=31965) media manager for backup id paphiladna01.gsm1900.org_1402648347 exited with status 99: NDMP backup failure
06/13/2014 01:32:51 - end writing; write time: 0:00:20
06/13/2014 01:43:13 - Info bpbrm (pid=36017) paphiladna01.gsm1900.org is the host to backup data from
06/13/2014 01:43:13 - Info bpbrm (pid=36017) telling media manager to start backup on client
06/13/2014 01:43:13 - Info bptm (pid=36027) using 32 data buffers
06/13/2014 01:43:13 - Info bptm (pid=36027) using 262144 data buffer size
06/13/2014 01:43:13 - Info bpbrm (pid=36017) spawning a brm child process
06/13/2014 01:43:13 - Info bpbrm (pid=36017) child pid: 53187
06/13/2014 01:43:13 - Info bpbrm (pid=36017) sending bpsched msg: CONNECTING TO CLIENT FOR paphiladna01.gsm1900.org_1402648972
06/13/2014 01:43:13 - Info bpbrm (pid=36017) start bpbkar on client
06/13/2014 01:43:14 - Info bpbkar (pid=53189) Backup started
06/13/2014 01:43:14 - Info bpbrm (pid=36017) Sending the file list to the client
06/13/2014 01:43:15 - Error ndmpagent (pid=53189) paphiladna01.gsm1900.org: Invalid backup path
NDMP backup failure  (99)

 

Marianne
Level 6
Partner    VIP    Accredited Certified

Two issues:

user name specified as 'ndmpbkup'

Invalid backup path

 

 If the filer is EMC Celerra, the user name must be ndmp.

The second issue is with invalid path in Backup Selection.
Please work with your filer admin to specify correct path names to be backed up.

See NDMP Appliance Information guide: http://www.symantec.com/docs/TECH31885 for config info and examples.

Bkp2020
Level 3

We have work with storage team and updated the backup selection paths and credentials.

Marianne
Level 6
Partner    VIP    Accredited Certified

Seems you have followed my advice on 17 June?