NDMP backup failing with 84 Status

[Sagar_Kolhe]

Hi All,

I need solution for ndmp backup failing with status 84 status.Details are as follows

Master server : Solaris 10 with NBU 7.5.0.6

Media Server(NDMP Storage unit) : Solaris 10 with NBU 7.5.0.6

Error log

02/21/2014 12:34:26 - Error ndmpagent (pid=11528) MOVER_HALTED media write error - reason = 5 (NDMP_MOVER_HALT_MEDIA_ERROR)
02/21/2014 12:34:26 - Warning ndmpagent (pid=11528) xxxxx: NDMP: FC error 1 (device /dev/mt_d11l0, operation mover write)
02/21/2014 12:34:26 - Warning ndmpagent (pid=11528) xxxx: NDMP(53856): Operation failed with a tape drive failure (4)
02/21/2014 12:34:26 - Error ndmpagent (pid=11528) NDMP backup failed, path = /__VOLUME__/FS1-CHAND/
02/21/2014 12:34:26 - Error bptm (pid=11529) cannot write image to media id DM0603, drive index 7
02/21/2014 12:35:47 - Info bptm (pid=11529) EXITING with status 84 <----------
02/21/2014 12:35:47 - Info ndmpagent (pid=0) done. status: 84: media write error

We have tried multiple drives with different medias ,but still backup has failing with 84. Kindly Suggest.

I have also attached some logs. Please check

Regards,

Sagar

[RamNagalla]

 Error ndmpagent (pid=11528) MOVER_HALTED media write error - reason = 5 (NDMP_MOVER_HALT_MEDIA_ERROR)

Verity the below T/N

http://www.symantec.com/business/support/index?page=content&id=TECH55447

[Sagar_Kolhe]

Ho Nagalla,

We have HItachi Storage. This tecnote is same for hitachi also ?

[sdo]

Could be related - who knows...  you haven't supplied any topology or hardware model/firmware details.

I think Nagalla response was valid - as his post does in itself contain a link to:

TECH56492   How to troubleshoot NDMP Backups failures when status code 99 (NDMP backup failure) is r...

So, your best bet is to probably start with the above link.

[RamNagalla]

Sagar,

lets do this... 

Zone the same tape drives to the one of the media servers and try to make the backups using the media manager stoarge unit to the same Tape drives and see how it goes..

if that move successfull, then we need to suspect something between the filer and the tape Drives.

[Sagar_Kolhe]

Dear SDO ,

Could be related - who knows...  you haven't supplied any topology or hardware model/firmware details.

This reply is not acceptable.I haven't said that nagella is wrong. So if you want to help , then only post here ... I open this forum since i am facing this issue. So plz post related this subject or else dont.

Thanks,

Sagar

[Sagar_Kolhe]

HI Nagalla,

 I have tried on media manager storage unit and through LAN also but result is same.

Regards,

Sagar

[RamNagalla · Accepted solution]

so looks like its related to tape Drives..

when did you last clean the tape drives?

what is the hardware info of the tape library?

Did you upgrade the firmware of the tape drives recently?

does all the tape drives having this issue or specific Drives?

[sdo]

What is the model and firmware of the NDMP storage device that is trying to be backed-up ?

http://www.symantec.com/business/support/index?page=content&id=TECH76495

[Sagar_Kolhe]

Hi sdo,

Kindly find the required details.

model 2100(FSX)
Software : 6.0.1533.33_p
Hardware : High performance NAS Platform(TN1CHRS0719433)

[Sagar_Kolhe]

when did you last clean the tape drives?
Before taking the backup , we have cleaned the drives

what is the hardware info of the tape library?

SL500 Library Firmware Rev 1395 (6.64.00)

Did you upgrade the firmware of the tape drives recently?
We have tried on 2 libraries 1) SL500 (no firmware upgrade recently) 2) IBM TS3500 (firmware upgraded recently)

does all the tape drives having this issue or specific Drives?
Yes , we have tried in almost all drives.