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NETBACKUP 7.1, error when backing up a server

andrewl009
Level 2

Good Morning,

We are receiving the following error on one of our backup jobs.

Any ideas of what the problem might be and the resolution ?

Many thanks,

10:14:49 - Info nbjm(pid=4644) starting backup job (jobid=234465) for client xxxxxxxxxxxxxxxxxxxxxx, policy Live_Hyper-V_0004, schedule Daily 

10/10/2013 10:14:50 - estimated 1112022 Kbytes needed

10/10/2013 10:14:50 - Info nbjm(pid=4644) started backup job for client xxxxxxxxxxxxxxxxxxxxxx, policy Live_Hyper-V_0004, schedule Daily on storage unit jdw122-Dedupe-stu-new

10/10/2013 10:14:52 - started process bpbrm (7924)

10/10/2013 10:15:35 - Info bpbrm(pid=7924) xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx is the host to backup data from    

10/10/2013 10:15:35 - Info bpbrm(pid=7924) reading file list from client       

10/10/2013 10:15:35 - connecting

10/10/2013 10:15:36 - Info bpbrm(pid=7924) starting bpbkar32 on client         

10/10/2013 10:15:36 - connected; connect time: 00:00:01

10/10/2013 10:17:08 - Info bpbkar32(pid=2640) Backup started          

10/10/2013 10:17:08 - Info bptm(pid=8196) start           

10/10/2013 10:17:08 - Info bptm(pid=8196) using 262144 data buffer size       

10/10/2013 10:17:08 - Info bptm(pid=8196) setting receive network buffer to 1049600 bytes     

10/10/2013 10:17:08 - Info bptm(pid=8196) using 64 data buffers        

10/10/2013 10:17:09 - Info bpbkar32(pid=2640) CONTINUE BACKUP received.         

10/10/2013 10:17:11 - Info bptm(pid=8196) start backup          

10/10/2013 10:17:13 - Info bptm(pid=8196) backup child process is pid 8208.772      

10/10/2013 10:17:13 - Info bptm(pid=8208) start           

10/10/2013 10:17:14 - begin writing

10/10/2013 10:18:44 - Critical bptm(pid=8196) image write failed: error 2060022: software error     

10/10/2013 10:18:52 - Error bptm(pid=8196) cannot write image to disk, Invalid argument     

10/10/2013 10:18:52 - Info bptm(pid=8196) EXITING with status 84 <----------       

10/10/2013 10:18:52 - Info xxxxxxxxxxxx(pid=8196) StorageServer=PureDisk:xxxxxxxxxxxxxx; Report=PDDO Stats for (xxxxxxxxxxxxxxxx): scanned: 30211 KB, stream rate: 170.54 MB/sec, CR sent: 333 KB, dedup: 98.9%, cache hits: 0 (0.0%)

10/10/2013 10:18:58 - Error bpbrm(pid=7924) cannot send mail to xxxxxxxxxxxxxxxx       

10/10/2013 10:19:00 - end writing; write time: 00:01:46

media write error(84)

3 REPLIES 3

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

possibly network issue or disk space issue

 does the disk pool have enough space?

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

What is NBU patch level?

Similar problem described here: http://www.symantec.com/docs/TECH190326

You will need the logs listed in above TN to confirm if issue is the same.

Another TN: http://www.symantec.com/docs/TECH193138