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NETBACKUP CUSTOMER WIN INSTALLATION - 8.1.1 - hangs

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Ivan_Carlos
Level 1

‎10-03-2019 12:48 PM 

Hello, I am trying to install a new client but during installation it gets stuck when reading the installation logs in:
% ALLUSERSPROFILE% \ Veritas \ NetBackup \ InstallLogs
 netbackup reports that there is a dll in use msvcp100.dll

Line 10689: <msg> Info 1603.The file C: \ Windows \ system32 \ msvcp100.dll is being held in use. Close that application and retry. </msg>
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Krutons
Moderator
Moderator
   VIP   

‎10-03-2019 01:18 PM - edited ‎10-03-2019 01:27 PM

Have you tried to reboot the client, it might free up any contested files/processes. 

It would also help if you uploaded the install logs. If you find the install logs, you should see something like this.

One or more entries in the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations registry value are associated with products other than NetBackup. This indicates that previous operations on this host are pending completion following a reboot of the system. Consider finishing pending operations by rebooting the system.

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Krutons
Moderator
Moderator
   VIP   

‎10-03-2019 01:18 PM - edited ‎10-03-2019 01:27 PM

Have you tried to reboot the client, it might free up any contested files/processes. 

It would also help if you uploaded the install logs. If you find the install logs, you should see something like this.

One or more entries in the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations registry value are associated with products other than NetBackup. This indicates that previous operations on this host are pending completion following a reboot of the system. Consider finishing pending operations by rebooting the system.