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NETBACKUP REPORT STATUS 0 AND DO NOT INFORMATION JOB SIZE

LucasFroes
Level 3
Partner Accredited

Hi Guys!

Good Morning,

The more a month I'm having trouble generating the volumetric report using the OpsCenter because the netbackup is not computing the amount of data copied.
Found that, in both is generating the same data, so I believe the problem is not the OpsCenter.
Someone had seen this problem?

job size-1.JPG

 

Netbackup Version = 7.1.0.4

Opscenter Version = 7.1.0.4

 

1 ACCEPTED SOLUTION

Accepted Solutions

LucasFroes
Level 3
Partner Accredited

@Marianne

Tks, Well observed Marianne, below is correct print screen.

job size-4.JPG

-------------------------------------------------------------------------------------------------------------------------------------------------

Guys,

 

Ty all for the help, but managed to solve the problem.

 

job size-5.JPG

--------------------------------------------------------------------------------------------------------------------------------------------------------

job size-6.JPG

---------------------------------------------------------------------------------------------------------------------------------------------------------

Now, I will explain how i got in solving the problem.

I found that the whole environment that was being affected by the problem used the same Media Server. I checked on the /host properties/media server/snbumediap2.sp.local (MediaServer) and found that the Media/Enable job logging was unchecked.After checking the option (enable logging job), I made the backup test and apparently the issue is resolved.

job size-7.JPG

View solution in original post

8 REPLIES 8

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
You have not told us your OpsCentre and NBU versions? Version and patch level is important as each update contains lots of fixes and enhancements.

GulzarShaikhAUS
Level 6
Partner Accredited Certified

Your NBU and OCA versions are same though you can have OCA installed wityh higher version.

Try to upgrade the OCA to higher level say 7.5.0.7 and then make sure that your data collection is happening.

Settings ->configuration ->Netbackup->Master server name-> Data collection status

It may very well be the case that the data collection is not running.

Also you can try to restart the services on server. Try a different browser and diffenret client to access OCA gui.

LucasFroes
Level 3
Partner Accredited

Thanks,

SymGuy-IT

but the problem is that the NBU information correspond with the OCA.

-------------------------------------------------------------------------------------------------------------------------

07/04/2015 17:50:00 - Info nbjm(pid=7772) starting backup job (jobid=1218427) for client APLIC01_H, policy POL-SEDE-NOTES, schedule FULL_DIARIO_TERCA  
07/04/2015 17:50:00 - Info nbjm(pid=7772) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=1218427, request id:{6EB75E14-4843-4D52-90CC-6FBB79C803AE})  
07/04/2015 17:50:00 - requesting resource snbumediap2-hcart-robot-tld-0
07/04/2015 17:50:00 - requesting resource snbup1.sp.local.NBU_CLIENT.MAXJOBS.APLIC01_H
07/04/2015 17:50:00 - requesting resource snbup1.sp.local.NBU_POLICY.MAXJOBS.POL-SEDE-NOTES
07/04/2015 17:50:02 - granted resource snbup1.sp.local.NBU_CLIENT.MAXJOBS.APLIC01_H
07/04/2015 17:50:02 - granted resource snbup1.sp.local.NBU_POLICY.MAXJOBS.POL-SEDE-NOTES
07/04/2015 17:50:02 - granted resource 012448
07/04/2015 17:50:02 - granted resource HP.ULTRIUM5-SCSI.003
07/04/2015 17:50:02 - granted resource snbumediap2-hcart-robot-tld-0
07/04/2015 17:50:09 - estimated 15923073 Kbytes needed
07/04/2015 17:50:09 - begin Parent Job
07/04/2015 17:50:09 - begin Stream Discovery, Start Notify Script
07/04/2015 17:50:09 - Info RUNCMD(pid=17952) started            
07/04/2015 17:50:10 - Info RUNCMD(pid=17952) exiting with status: 0         
Status 0
07/04/2015 17:50:10 - end Stream Discovery, Start Notify Script; elapsed time: 00:00:01
07/04/2015 17:50:10 - begin Stream Discovery, Stream Discovery
Status 0
07/04/2015 17:50:10 - end Stream Discovery, Stream Discovery; elapsed time: 00:00:00
07/04/2015 17:50:10 - begin Stream Discovery, Policy Execution Manager Preprocessed
Status 0
07/04/2015 18:39:39 - end Stream Discovery, Policy Execution Manager Preprocessed; elapsed time: 00:49:29
07/04/2015 18:39:39 - begin Stream Discovery, Validate Image
Status 0
07/04/2015 18:39:40 - end Stream Discovery, Validate Image; elapsed time: 00:00:01
07/04/2015 18:39:40 - begin Stream Discovery, End Notify Script
07/04/2015 18:39:40 - Info RUNCMD(pid=13900) started            
07/04/2015 18:39:40 - Info RUNCMD(pid=13900) exiting with status: 0         
Status 0
07/04/2015 18:39:40 - end Stream Discovery, End Notify Script; elapsed time: 00:00:00
Status 0
07/04/2015 18:39:40 - end Parent Job; elapsed time: 00:49:31
the requested operation was successfully completed(0)

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job size-2.JPG

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job size-3.JPG

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This problem does not occur for all servers.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

The above job details and screenshot is for the parent job that will never show a byte count or job size. 

Where is the child job?

Dangerous_Dan
Level 5
Partner Certified

Marianne is correct about your screenshot. the parent job doesn't show KBs backed up. if you filter APLIC01_H in the activity monitor you should see more jobs start near the same time as parent job 1218427 which should contain backup data sizes written.

 

IMO You should follow SymGuys advice and ensure that data collection is working and also consider upgrading your OC to the latest available to you.

 

Cheers

Dan

GulzarShaikhAUS
Level 6
Partner Accredited Certified

Basically I have seen kind of reports when data collection is broken. So I suggested.

Just check and let us know.

LucasFroes
Level 3
Partner Accredited

@Marianne

Tks, Well observed Marianne, below is correct print screen.

job size-4.JPG

-------------------------------------------------------------------------------------------------------------------------------------------------

Guys,

 

Ty all for the help, but managed to solve the problem.

 

job size-5.JPG

--------------------------------------------------------------------------------------------------------------------------------------------------------

job size-6.JPG

---------------------------------------------------------------------------------------------------------------------------------------------------------

Now, I will explain how i got in solving the problem.

I found that the whole environment that was being affected by the problem used the same Media Server. I checked on the /host properties/media server/snbumediap2.sp.local (MediaServer) and found that the Media/Enable job logging was unchecked.After checking the option (enable logging job), I made the backup test and apparently the issue is resolved.

job size-7.JPG

GulzarShaikhAUS
Level 6
Partner Accredited Certified

Good to know... :)