cancel
Showing results for 
Search instead for 
Did you mean: 

NOM problem (master server shows partially on NOM Console

Hi All

Anyone know why master server shows partially Online on NOM Console, when I click on Data Load Status of master server, I see :

* Media Monitor not connected
* Volume Group Monitor not connected
* Voume pool monitor not connected

But if I disable master server and enable again , I see Master server shows fully Online but after couple mins it shows again Partially Online, anyone know about it please let me know, thanks
13 Replies

is master also the VMD?

old terms i know, but is the master also the VMD? They call it something else, but it is possible to have your media managers and volume managers be on a different server. You can find this sometimes in very large environments with multiple masters.


If not, can you do an output of bpps -a on your master server? I am curious if its not showing the processes running on its end.

Thanks for repying my

Thanks for repying my question.

My master & EMM server are installed on same Unix server, and connects to 4 diffetents unix media servers

here my master server:

gsunbmaster:/nfs/src/nbu65 # bpps -a
NB Processes
------------
root 5894 5893 0 10:51:47 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManagement-1.ior.mgr
root 5315 5313 0 10:44:55 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib nbjm
root 23529 23528 0 13:17:50 ? 0:00 /usr/openv/netbackup/bin/nbproxy bplib -mgrIORFile -LogManagerEx-4.ior.mgr
root 5330 1 0 10:44:57 ? 0:11 /usr/openv/netbackup/bin/nbstserv
root 5334 1 0 10:44:58 ? 0:11 /usr/openv/netbackup/bin/nbrmms
root 23421 23417 0 13:17:03 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 5271 1 0 10:44:52 ? 22:41 /usr/openv/netbackup/bin/nbemm
root 5313 1 0 10:44:55 ? 0:08 /usr/openv/netbackup/bin/nbjm
root 23563 23417 0 13:18:03 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 9685 9683 0 15:20:36 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 9717 5350 0 15:20:42 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" libminlic -mgrIORFile -LicenseManager-
root 16433 16430 0 12:17:47 ? 0:01 /usr/openv/netbackup/bin/nbproxy libminlic -mgrIORFile -LicenseManager-4.ior.mg
root 16425 5350 0 12:17:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" bplib -mgrIORFile -ServiceManagement-4
root 16429 5350 0 12:17:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-4.io
root 21374 5321 0 13:00:05 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib nbpem_cleanup
root 5305 1 0 10:44:54 ? 0:07 /usr/openv/netbackup/bin/bpdbm
root 5321 1 0 10:44:56 ? 0:03 /usr/openv/netbackup/bin/nbpem
root 21364 21363 0 13:00:02 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib nbpem_email
root 5307 5305 0 10:44:54 ? 0:03 /usr/openv/netbackup/bin/bpjobd
root 5419 1 0 10:45:01 ? 0:04 /usr/openv/netbackup/bin/nbsvcmon
root 16423 16422 0 12:17:47 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManagement-4.ior.mgr
root 23419 23417 0 13:17:02 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 5295 1 0 10:44:54 ? 0:09 /usr/openv/netbackup/bin/bprd
root 23417 1 0 13:17:02 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 5903 5350 0 10:51:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-1.io
root 5308 1 0 10:44:54 ? 0:01 /usr/openv/netbackup/bin/bpcompatd
root 9919 9683 0 15:22:11 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 5905 5350 0 10:51:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" libminlic -mgrIORFile -LicenseManager-
root 16430 5350 0 12:17:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" libminlic -mgrIORFile -LicenseManager-
root 5904 5903 0 10:51:47 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-1.ior.mgr
root 5691 23417 0 14:49:41 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 9927 9924 0 15:22:11 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-8.ior.mgr
root 5901 5350 0 10:51:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -CatalogManagement-1
root 5274 1 0 10:44:53 ? 0:15 /usr/openv/netbackup/bin/nbrb
root 5902 5901 0 10:51:47 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -CatalogManagement-1.ior.mgr
root 16427 16425 0 12:17:47 ? 0:43 /usr/openv/netbackup/bin/nbproxy bplib -mgrIORFile -ServiceManagement-4.ior.mgr
root 5906 5905 0 10:51:47 ? 0:01 /usr/openv/netbackup/bin/nbproxy libminlic -mgrIORFile -LicenseManager-1.ior.mg
root 21363 5321 0 13:00:02 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib nbpem_email
root 5899 5897 0 10:51:47 ? 0:57 /usr/openv/netbackup/bin/nbproxy bplib -mgrIORFile -ServiceManagement-1.ior.mgr
root 21375 21374 0 13:00:05 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib nbpem_cleanup
ga00262 23393 23358 0 13:16:53 pts/5 0:19 /usr/openv/java/jre/bin/java -Dvrts.NBJAVA_CONF=/usr/openv/java/nbj.conf -showv
root 9924 5350 0 15:22:11 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -StorageService-8.io
root 5316 5315 0 10:44:55 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib nbjm
root 16424 5350 0 12:17:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" jobdex -mgrIORFile -JobManagerEx-4.ior
root 16422 5350 0 12:17:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -PolicyManagement-4.
root 5326 5323 0 10:44:56 ? 0:01 /usr/openv/netbackup/bin/nbproxy dblib nbpem
root 5350 1 0 10:44:59 ? 6:35 /usr/openv/netbackup/bin/nbsl
root 5323 5321 0 10:44:56 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib nbpem
root 23468 5350 0 13:17:08 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" libminlic -mgrIORFile -LicenseManager-
root 16431 16428 0 12:17:47 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -CatalogManagement-4.ior.mgr
root 23528 5350 0 13:17:50 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" bplib -mgrIORFile -LogManagerEx-4.ior.
root 5893 5350 0 10:51:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -PolicyManagement-1.
root 5268 1 0 10:44:51 ? 0:38 /usr/openv/netbackup/bin/nbevtmgr
root 16426 16424 0 12:17:47 ? 0:03 /usr/openv/netbackup/bin/nbproxy jobdex -mgrIORFile -JobManagerEx-4.ior.mgr
root 16432 16429 0 12:17:47 ? 0:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-4.ior.mgr
root 5354 1 0 10:45:00 ? 0:00 /usr/openv/netbackup/bin/nbvault
root 5265 1 0 10:44:50 ? 80:06 /usr/openv/db/bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/g
root 5897 5350 0 10:51:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" bplib -mgrIORFile -ServiceManagement-1
root 9671 9636 0 15:20:29 pts/1 0:48 /usr/openv/java/jre/bin/java -Dvrts.NBJAVA_CONF=/usr/openv/java/nbj.conf -showv
root 16428 5350 0 12:17:47 ? 0:00 sh -c "/usr/openv/netbackup/bin/nbproxy" dblib -mgrIORFile -CatalogManagement-4
root 9718 9717 0 15:20:42 ? 0:00 /usr/openv/netbackup/bin/nbproxy libminlic -mgrIORFile -LicenseManager-8.ior.mg
root 23469 23468 0 13:17:08 ? 0:00 /usr/openv/netbackup/bin/nbproxy libminlic -mgrIORFile -LicenseManager-12.ior.m
root 9687 9683 0 15:20:37 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 9683 1 0 15:20:36 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1
root 9916 9683 0 15:22:11 ? 0:00 /usr/openv/netbackup/bin/bpjava-susvc root -1 -1 C /usr/openv/java/auth.conf 1


MM Processes
------------
root 5280 1 0 10:44:53 ? 0:01 /usr/openv/volmgr/bin/ltid
root 5332 5280 0 10:44:58 ? 0:01 acsd
root 5525 5332 0 10:45:05 ? 0:01 acsssi 13741
root 5352 5280 0 10:45:00 ? 0:05 avrd
root 14083 5332 0 15:51:44 ? 0:00 acsd
root 5410 5332 0 10:45:00 ? 0:00 acssel -s 13740
root 5290 1 0 10:44:54 ? 0:01 vmd
root 12629 5290 0 15:41:12 ? 0:00 rdevmi -sockfd 8 -p 50 -r
gsunbmaster:/nfs/src/nbu65 #

Network issue?

The only time I see one of my masters go to partial is when I bounce netbackup, or when we have network issues and it loses connection.

NOM server is using

NOM server is using production  doesn't have backup NIC now, it's using production network  : gsunom.gsu.edu

master server has multiple NIC
         backup network: gsunbmaster.gsuprv
        production network : gsunbmaster.gsu.edu

but EMM server name is gsunbmaster.gsuprv

I added new line in bp.conf of master server: SERVER = gsunbmaster.gsu.edu


it's working but master server shows partially Online on NOM console



What did you do on your system ? are they same network segment ? Thanks.

refersh

I would go and disable scaning and then enable scaning and it will work.

It's about the services

Please check network duplex settings, DNS entries and all services related to netbackup are started.


quick question, when I

quick question, when I install NOM software, it asks me :
localhost : ???
What do I need to type in ? is it NOM server full name(I mean with domain name) ?

Please check this..

FQDN doesn't need if you system is registered in domain.

Any way please check the help doc.. every thing is very clear in how to  install...

http://seer.entsupport.symantec.com/docs/290227.htm


Raghuraam

partially online

I hate this error, its just looks messy.  It really should be more tolerant of network latency.  I would guess thats the issue.  I mean how many times is it really a problem when they are partially online.   That situation never is helpful to me.   If they are off line, then yeah.  I can go restart NBU on that server, and i will be back up.  But partially online can be ignored.  Which is why it should not happen.  If I can ignore it why have it.  

I was told that just wait for 6.5.3 it will be fixed, then 6.5.4, and i am there and its less, but i still get every one of my servers to show partially available from time to time.  You can toy around by disable data collection, then enable it, and that will bring one back fully online, but i nolonger bother.  

So my .02 is wait for 6.5.5  and see what happens.

Good luck.


It's working fine, I can see

It's working fine, I can see Fully online, thanks.

still showing online for you?

Just wondering, because ours goes back and forth all day long.

So What you did to get up your master to Online ?

I hope you didnt do anything :)

This Partially Offline Error is in My Error Code List @ 1st Place:-)

what is the root cause ?  I'd

what is the root cause ?  I'd like to know . :)

Eric Zhang