Necessary permissions for a NetBackup administrator

[Pierre_J]

Hi all,

In our company there is always a quarrel about permissions on the systems we have to backup, most Windows and Linux. The administrators of these systems will not allow any permissions, which slows down (if not completely stops) troubleshooting.

The least we find necessary are logon rights, full rights on the logs directories and capability of issueing bprdreq   and vxlogcfg   commands.

Any thoughts about this issue in this community? 

[RiaanBadenhorst]

Have you tried the logging assistant?

https://www.veritas.com/support/en_US/article.v81467470_NBU-TS-web

[Pierre_J]

Thank you Riaan for your quick reply.

I have seen that but our Netbackup servers are in a private network, no access to Veritas servers is possible.
And right now we are facing a inaccessible client, so on that side there is no communication either.

[RiaanBadenhorst]

I think the comms is via PBX. Or do you mean your client can only reach the media server not the master?

[Pierre_J]

Status 46 on the client, no communication between client and master and maybe mediaservers.
Case has been logged but no answer yet.

[RiaanBadenhorst · Accepted solution]

media servers have to communicate to master, no way around that. So your best bet would be to remote execute it on the media server from the client.