11-19-2013 06:42 AM
HI All,
While doing bptestbpcd command for client which is failing i could get the below log where the "server not allowed access" is found at last....
Please suggest me few tips to solve this.. Thanks!!!
root@master:/> bptestbpcd -client clienttest -verbose -debug
07:35:35.327 [30015768] <2> bptestbpcd: VERBOSE = 0
07:35:35.328 [30015768] <2> read_client: dname=., offline=0, online_at=0
07:35:35.328 [30015768] <2> read_client: dname=.., offline=0, online_at=0
07:35:35.328 [30015768] <2> read_client: dname=CO_0, offline=0, online_at=0
07:35:35.328 [30015768] <2> read_client: dname=OA_1384194787, offline=0, online_at=1384194787
07:35:35.328 [30015768] <2> read_client: dname=host_info, offline=0, online_at=1384194787
07:35:35.328 [30015768] <2> db_freeEXDB_INFO: ?
07:35:35.330 [30015768] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1706: pseudo PN for : Medserv
07:35:35.330 [30015768] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1706: pseudo PN for : Medserv
07:35:35.331 [30015768] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1706: pseudo PN for : Medserv
07:35:35.333 [30015768] <2> vnet_pbxConnect: pbxConnectEx Succeeded
07:35:35.333 [30015768] <2> logconnections: BPCD CONNECT FROM 10.250.62.9.41684 TO 10.250.94.222.1556 fd = 3
07:35:35.334 [30015768] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1706: pseudo PN for : Medserv
07:35:35.334 [30015768] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1706: pseudo PN for : Medserv
07:35:35.336 [30015768] <2> vnet_pbxConnect: pbxConnectEx Succeeded
07:35:35.402 [30015768] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1776: 0: via PBX: VNETD CONNECT FROM 10.250.62.9.41685 TO 10.250.94.222.1556 fd = 4
07:35:35.402 [30015768] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.445: 0: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a
07:35:35.603 [30015768] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.462: 0: ipc_string: 54226
07:35:40.241 [30015768] <2> ConnectToBPCD: bpcd_connect_and_verify(clienttest, clienttest) failed: 46
<16>bptestbpcd main: Function ConnectToBPCD(clienttest) failed: 46
07:35:40.241 [30015768] <16> bptestbpcd main: Function ConnectToBPCD(clienttest) failed: 46
<2>bptestbpcd: server not allowed access
07:35:40.241 [30015768] <2> bptestbpcd: server not allowed access
<2>bptestbpcd: EXIT status = 46
07:35:40.241 [30015768] <2> bptestbpcd: EXIT status = 46
server not allowed access
root@master:/>
Thanks In advance
Rob
Solved! Go to Solution.
11-19-2013 08:52 PM
Please suggest me few tips to solve this..
Everybody else has already told you to check bpcd log on the client and compare Server entries.
My contribution is to try and help you to troubleshoot error messages:
I see that you have selected Windows as Operating System but the "root@master:/>" prompt says to me that you have a Unix/Linux master server, right?
If your master and media servers are not on DNS, you are always going to have name lookup and connectivity issues. If you are using hosts files for name lookup, you need to remember to refresh NBU host cache on master and media servers each time hosts files are updated:
bpclntcmd -clear_host_cache
Probably best to add your servers to DNS and ensure reverse name lookup is enabled and working correctly.
11-19-2013 06:43 AM
Client server name -- clienttest
Master server name -- Master
Media name -- Medserv
11-19-2013 06:57 AM
name resolution problem or entry missing in bp.conf
see this thread: https://www-secure.symantec.com/connect/forums/server-access-not-allowed-error-46
11-19-2013 07:12 AM
Go look in the bpcd log on the client. You will see the media server name being resolved by the incoming IP. As wr mentioned, it's either not in the SERVER list on the client or the host name resolution is wrong.
11-19-2013 09:43 AM
1)open BAR GUI on client and selct "Specify NetBackup machines and Policy Type" and verify Master and Media Servers are included as reqd.
2)Verify bpcd log
3)verify wat is mentioned under server?
HKLM --> SOFTWARE --> VERITAS --> NETBACKUP --> CURRENT VERSION --> CONFIG
https://www-secure.symantec.com/connect/forums/46-server-not-allowed-access-0
11-19-2013 08:52 PM
Please suggest me few tips to solve this..
Everybody else has already told you to check bpcd log on the client and compare Server entries.
My contribution is to try and help you to troubleshoot error messages:
I see that you have selected Windows as Operating System but the "root@master:/>" prompt says to me that you have a Unix/Linux master server, right?
If your master and media servers are not on DNS, you are always going to have name lookup and connectivity issues. If you are using hosts files for name lookup, you need to remember to refresh NBU host cache on master and media servers each time hosts files are updated:
bpclntcmd -clear_host_cache
Probably best to add your servers to DNS and ensure reverse name lookup is enabled and working correctly.
11-21-2013 08:17 AM
Issue resolved !! Thanks for your valuable comments ppl!!
ROB :)