cancel
Showing results for 
Search instead for 
Did you mean: 

Need solution for error in logs..!

Robert_R_A
Level 3

HI All,

 

While doing bptestbpcd command for client which is failing i could get the below log where the "server not allowed access" is found at last....

Please suggest me few tips to solve this.. Thanks!!!

 

root@master:/> bptestbpcd -client clienttest -verbose -debug

07:35:35.327 [30015768] <2> bptestbpcd: VERBOSE = 0

07:35:35.328 [30015768] <2> read_client: dname=., offline=0, online_at=0

07:35:35.328 [30015768] <2> read_client: dname=.., offline=0, online_at=0

07:35:35.328 [30015768] <2> read_client: dname=CO_0, offline=0, online_at=0

07:35:35.328 [30015768] <2> read_client: dname=OA_1384194787, offline=0, online_at=1384194787

07:35:35.328 [30015768] <2> read_client: dname=host_info, offline=0, online_at=1384194787

07:35:35.328 [30015768] <2> db_freeEXDB_INFO: ?

07:35:35.330 [30015768] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1706: pseudo PN for : Medserv

07:35:35.330 [30015768] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1706: pseudo PN for : Medserv

07:35:35.331 [30015768] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1706: pseudo PN for : Medserv

07:35:35.333 [30015768] <2> vnet_pbxConnect: pbxConnectEx Succeeded

07:35:35.333 [30015768] <2> logconnections: BPCD CONNECT FROM 10.250.62.9.41684 TO 10.250.94.222.1556 fd = 3

07:35:35.334 [30015768] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1706: pseudo PN for : Medserv

07:35:35.334 [30015768] <2> copy_preferred_network_list: ../../libvlibs/nbconf.c.1706: pseudo PN for : Medserv

07:35:35.336 [30015768] <2> vnet_pbxConnect: pbxConnectEx Succeeded

07:35:35.402 [30015768] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1776: 0: via PBX: VNETD CONNECT FROM 10.250.62.9.41685 TO 10.250.94.222.1556 fd = 4

07:35:35.402 [30015768] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.445: 0: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a

07:35:35.603 [30015768] <2> vnet_vnetd_connect_forward_socket_begin: ../../libvlibs/vnet_vnetd.c.462: 0: ipc_string: 54226

07:35:40.241 [30015768] <2> ConnectToBPCD: bpcd_connect_and_verify(clienttest, clienttest) failed: 46

<16>bptestbpcd main: Function ConnectToBPCD(clienttest) failed: 46

07:35:40.241 [30015768] <16> bptestbpcd main: Function ConnectToBPCD(clienttest) failed: 46

<2>bptestbpcd: server not allowed access

07:35:40.241 [30015768] <2> bptestbpcd: server not allowed access

<2>bptestbpcd: EXIT status = 46

07:35:40.241 [30015768] <2> bptestbpcd: EXIT status = 46

server not allowed access

root@master:/>

 

 

Thanks In advance

Rob

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please suggest me few tips to solve this.. 

Everybody else has already told you to check bpcd log on the client and compare Server entries.

My contribution is to try and help you to troubleshoot error messages:

  1. Use the Troubleshooter button in Activity Monitor
  2. Use the Status Code Manual: http://www.symantec.com/docs/DOC3685
  3. Use bperror on the master server:
    /usr/openv/netbackup/bin/admincmd/bperror -S 46 -r

I see that you have selected Windows as Operating System but the "root@master:/>" prompt says to me that you have a Unix/Linux master server, right?

If your master and media servers are not on DNS, you are always going to have name lookup and connectivity issues. If you are using hosts files for name lookup, you need to remember to refresh NBU host cache on master and media servers each time hosts files are updated:
bpclntcmd -clear_host_cache

Probably best to add your servers to DNS and ensure reverse name lookup is enabled and working correctly.
 

View solution in original post

6 REPLIES 6

Robert_R_A
Level 3

Client server name -- clienttest

Master server name -- Master

Media name -- Medserv

Will_Restore
Level 6

name resolution problem or entry missing in bp.conf

see this thread: https://www-secure.symantec.com/connect/forums/server-access-not-allowed-error-46

 

revarooo
Level 6
Employee

Go look in the bpcd log on the client. You will see the media server name being resolved by the incoming IP. As wr mentioned, it's either not in the SERVER list on the client or the host name resolution is wrong.

sri_vani
Level 6
Partner

 

1)open BAR GUI on client and selct "Specify NetBackup machines and Policy Type" and verify Master and Media Servers are included as reqd.

2)Verify bpcd log

3)verify wat is mentioned under server?

HKLM --> SOFTWARE --> VERITAS --> NETBACKUP --> CURRENT VERSION --> CONFIG

https://www-secure.symantec.com/connect/forums/46-server-not-allowed-access-0

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please suggest me few tips to solve this.. 

Everybody else has already told you to check bpcd log on the client and compare Server entries.

My contribution is to try and help you to troubleshoot error messages:

  1. Use the Troubleshooter button in Activity Monitor
  2. Use the Status Code Manual: http://www.symantec.com/docs/DOC3685
  3. Use bperror on the master server:
    /usr/openv/netbackup/bin/admincmd/bperror -S 46 -r

I see that you have selected Windows as Operating System but the "root@master:/>" prompt says to me that you have a Unix/Linux master server, right?

If your master and media servers are not on DNS, you are always going to have name lookup and connectivity issues. If you are using hosts files for name lookup, you need to remember to refresh NBU host cache on master and media servers each time hosts files are updated:
bpclntcmd -clear_host_cache

Probably best to add your servers to DNS and ensure reverse name lookup is enabled and working correctly.
 

Robert_R_A
Level 3

Issue resolved !! Thanks for your valuable comments ppl!!

 

ROB :)