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Need to Install KB952696 on Windows 2008 R2 Server

Level 5


This patch to our NetBackup Servers are a requirement; Contains the necessary updates to ensure that you can back up encrypted files.

When I try to install it, it will not load, it says:

    "The update is not applicable to your computer."

    We are running Windows 2008 R2 64bit


I did download this file as a hotfix from microsoft, the correct 64bit version.


any ideas?




Level 5


The file name is:    Windows6.0-KB952696-x64.msu

and on Microsoft's website, it says that it's for Windows 2008 and Windows

Article ID: 952696 - Last Review: September 22, 2011 - Revision: 2.0

FIX: An application cannot read stream data from an encrypted file on a Windows Server 2008-based computer or on a Windows Vista-based computer

Level 6
Employee Accredited Certified

No 2008 R2 version is included anywhere in the expanded "Applies to" list at so I BELIEVE you don't need to install it. 

This jives with the message you received, at least!

Presumably whatever is included in the hotfix made it into R2.

DISCLAIMER: I do not work for Microsoft and would never imply I know anything about their products

Level 6
Partner Accredited

it's true it won't work... MSI packages for R2 / windows 7 having different naming conventions.. they starts with WIndows6.1 and for windows 2008/vista its windows6.0


this package is required only for windows 2008 family not for R2..... so no need to worry.