Net Backup 7.5.04 Restore Issue - Cannot write data to socket 10054

Trying to restore some servers and getting the above error in the Administration Console.

 

The client gets a FTL- socket read failed error,  and there is an additional error code of 23.

 

I can actually restore some folders to the servers fine, but if try to do the whole C: this is when the error happens.

 

I have tried making the changes outlined in this link:

 

http://www.symantec.com/business/support/index?page=content&id=TECH60844&profileURL=https%3A%2F%2Fsy...

 

I have also tried increasing the Client Read Timoeut on the Master/Media servers to 3000 from 300 but still no luck.

 

Apprecaite if anyone had any ideas what else I could try.

 

 

 

1 Solution

Accepted Solutions
Accepted Solution!

Thanks for advice, I seemed

Thanks for advice, I seemed to have been able to fix the problem by changing the TcpMaxDataRetransmissions registy key on the Master/Media server to 10.

Process is outlined below.

http://support.microsoft.com/kb/170359

 

 

View solution in original post

5 Replies

... but if try to do the

... but if try to do the whole C: .....

Restoring entire OS? 

If so, have a look at these TNs:

W2003: http://www.symantec.com/docs/TECH56473

W2008: http://www.symantec.com/docs/TECH87810

Hope this helps.

Yes restoring the whole OS

Yes restoring the whole OS and follwing that process.

Will get the cleint log file from a failed restore to provide more detail.

 

Hi just uploaded a log file

Hi just uploaded a log file frm one of the clients I am having the issue with.

Highlighted

Changing the user-directed

Changing the user-directed operation timeout (in client properties) to a higher value can resolve the Status 23 error on a user-directed operation.

Accepted Solution!

Thanks for advice, I seemed

Thanks for advice, I seemed to have been able to fix the problem by changing the TcpMaxDataRetransmissions registy key on the Master/Media server to 10.

Process is outlined below.

http://support.microsoft.com/kb/170359

 

 

View solution in original post