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NetBack Error 1:(13) file read failed

angelrhani
Level 2
Hi,


I would like log this prob to symantec...

What should I do?
I prefer getting support E-mail add..  easy for me to communicate..
7 REPLIES 7

angelrhani
Level 2
using target database control file instead of recovery catalog
 
connected to target database: FPX (DBID=1011335125)
channel ch00: Veritas NetBackup for Oracle - Release 6.5 (2009050106)
channel ch00: sid=897 devtype=SBT_TAPE
allocated channel: ch00
 
 
channel ch01: sid=958 devtype=SBT_TAPE
allocated channel: ch01
channel ch01: Veritas NetBackup for Oracle - Release 6.5 (2009050106)
 
sent command to channel: ch00
sent command to channel: ch01
 
Starting backup at 29-JUL-10
input datafile fno=00008 name=/ora/fpx/data01/fpx_history_01.dbf
channel ch01: specifying datafile(s) in backupset
channel ch01: starting incremental level 0 datafile backupset
channel ch00: starting piece 1 at 29-JUL-10
input datafile fno=00009 name=/ora/fpx/data01/fpx_log_01.dbf
input datafile fno=00005 name=/ora/fpx/data01/fpx_admin_01.dbf
input datafile fno=00006 name=/ora/fpx/archive01/fpx_archive_01.dbf
input datafile fno=00002 name=/ora/fpx/syst01/undotbs01.dbf
channel ch00: specifying datafile(s) in backupset
channel ch00: starting incremental level 0 datafile backupset
input datafile fno=00003 name=/ora/fpx/syst01/sysaux01.dbf
channel ch01: starting piece 1 at 29-JUL-10
input datafile fno=00011 name=/ora/fpx/indx01/fpx_index_history_01.dbf
input datafile fno=00004 name=/ora/fpx/syst01/users01.dbf
input datafile fno=00001 name=/ora/fpx/syst01/system01.dbf
channel ch00 disabled, job failed on it will be run on another channel
   Server Status:  media position error
   VxBSACreateObject: Failed with error:
ORA-19511: Error received from media manager layer, error text:
ORA-27028: skgfqcre: sbtbackup returned error
ORA-19506: failed to create sequential file, name="bk_3924_1_725622927", parms=""
RMAN-03009: failure of backup command on ch00 channel at 07/29/2010 09:58:52
ORA-27028: skgfqcre: sbtbackup returned error
ORA-19511: Error received from media manager layer, error text:
   VxBSACreateObject: Failed with error:
 
 
 
   Server Status:  media position error
ORA-19506: failed to create sequential file, name="bk_3925_1_725622927", parms=""
RMAN-03009: failure of backup command on ch01 channel at 07/29/2010 10:03:27
RMAN-00571: ===========================================================
 
RMAN-00571: ===========================================================
released channel: ch01
released channel: ch00
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============

kunal
Level 4
Employee
Hi,

the support email address is :

enterprise_support@symantec.com

Some suggestions on the problem:

Looking at the RMAN output, you seem to be getting "media position error"

This error is usually due to faulty media. I would suggest you to check for the following:
- OS syslog for any I/O errors at the time of backup.
- Freeze the media used for this backup and try to backup on a new media.
- Check the netbackup error report to see if there are any media errors reported at the time of this backup.

Hope this helps.

angelrhani
Level 2
Thanks for the reply.

I'm new in this line, and my manager wants me to log this problem to Symantec.I need some one from Symantec to drop by my office and solve this prob..

How do I  do that? I just send out a mail to enterprise_support@symantec.com. Hope they can help me out.

Andy_Welburn
Level 6
http://www.symantec.com/business/support/overview.jsp?pid=15143







Please note the following provisos for e-mail support:
Please Note:  Symantec Business/Enterprise products require a valid support contract with Symantec in order to obtain support with this form. If you do not have a valid support contract for a product that requires one, we will not be able to answer your Technical Support question.

and for telephone support:
Please have the following information ready when calling Symantec support
This will expedite your case entitlement process:
12-digit Support ID
Full Customer Name
Primary Case Contact Name/Phone/Email
Product and Version
Platform/OS Version

varunprakash
Level 5
It is better to try a little bit before go to Symantec support.

When u will became an expert if u directly go to tech support???

Andy_Welburn
Level 6

"Server Status:  media position error"

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

The details in the second post also doesn't show any status 13 (just the media position error).

Where do you see the Error 1:(13) file read failed ?