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NetBack v7.1 Java Admin Console Installation

Dsaulsbe
Level 2

I have a NBU v7.1.0.2 Master Server installed on a M6000 Server running Solaris 10.

I'm having issues installing the NBU Java Admin Console on a Windows 7 machine.

The installation does not see the Master Server and I keep getting the following error

message:

11-29-2011,00:17:00 : Could not open Service Control Manager. Returning with error.
11-29-2011,00:17:00 : Action ended 0:17:00: Immediate_ShutDownProduct. Return value 3.
11-29-2011,00:17:00 : Action ended 0:17:00: INSTALL. Return value 3.
 

 Does anyone know the cause for this error:

 

Thanks, Derek

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

No communication with master is attempted during installation (only after installation when Java GUI is used to logon).

Did you remember to right-click and Run as Administrator?

View solution in original post

4 REPLIES 4

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

No communication with master is attempted during installation (only after installation when Java GUI is used to logon).

Did you remember to right-click and Run as Administrator?

Usman_Ali1
Level 3
Partner Accredited

Yes,

as Marianne says, Just right click and Run as Administrator. It should work. Because i faced this issue a long ago :)

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Seems Dsaulsbe has not returned to Connect since 29 November to check for replies.... sad

NBU35
Level 6

I was getting the same error , but as suggested i tried to run it as admin , then it worked. Thanx Marianne.