NetBackup 5220 appliance upgrade issue

I just upgraded a NetBackup 5220 appliance from version 2.6.0.2 to 2.6.1.2 (7.6.1.2a) but after the upgrade completed the 2 disk arrays (64tb total) attached to the appliance are showing as “not available”. My guess is that maybe I needed to update the bios or some other firmware prior to the upgrade for it to go smoothly. Is there a specific site that says what the bios and/or any additional firmware needs to be at when you upgrade a 5220 appliance to 7.6.1.2a?

 

**** Post edited to remove unrelated URLs ****

  
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4 Replies
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Re: NetBackup 5220 appliance upgrade issue

Before actually performing any upgrades / patches, usually it is best to check SORT, here :

https://sort.veritas.com/land

...and to :

- read the LBN pages

- read the upgrade guides

- read the docs / tech-notes for any identified EEBs

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Re: NetBackup 5220 appliance upgrade issue

@SheldonMenez 

You will unfortunately have difficulty to locate documentation - the 5220's as well as 2.6.x ran out of support some time ago... 
https://www.veritas.com/content/support/en_US/article.100038921

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Re: NetBackup 5220 appliance upgrade issue

Investigate the disk volumes - from an elevated prompt run "vxdisk list" and "vxprint".

You may find that the system has failed to import the volumes after the upgrade. If so it's a relavtively painless fix.

It's unlikely (but still possible) that the issue is related to firmware.

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Re: NetBackup 5220 appliance upgrade issue

@davidmoline 

I wonder if this is a real issue - @SheldonMenez came back one day later, edited the post to insert some totally unrelated URLs inbetween the text. 

This triggered the VOX spam filter and the post was quarantined. I removed the 'spam url's' and unmarked as spam. 

@SheldonMenez has not been back. 

Today the EXACT SAME post is repeated by a newly registered user @EastonNolan:
https://vox.veritas.com/t5/NetBackup/NetBackup-5220-appliance-upgrade-issue/m-p/874270

I will ask the forum admins to keep an eye out....