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NetBackup 7.5 Client Services will not start

Kwinter
Level 5

I have loaded NetBackup 7.5.0.3 on two TeleCom servers which have AntiVirus disabled.  But The NB Client Services will not start up.

I am able to ping the NB Master Server; Tried "Log OnAs" both with a Domain Account and Local Service. 

Any help would be greatly appreciated, Thank you,

~Keith

The "bmrd" log is as follows:

$Header 65543,51216,119,1355645381,18000,HCICXMREC01
0,51216,128,119,1,1355645381765,1496,1500,0:,42:vnet_connect_to_service()  failed, rc = 18,39:platform.cpp:PlatformVnetdSockConnect(),1
1,51216,128,119,2,1355645381765,1496,1500,0:,0:,24:bmrop.cpp:BmrOpProcess(),1,(749|)
0,51216,128,119,3,1355645381765,1496,1500,0:,67:BmrOps BMROP_QUERY, BMROP_DB, failed In CBmr::queryRequest. rc =200,55:CBmr::queryRequest(colClause, TableClause, WhereClause),1
2,51216,128,119,4,1355645381765,1496,1500,0:,0:,0:,2,(900|)
0,51216,128,119,5,1355645387678,1496,1500,0:,42:vnet_connect_to_service()  failed, rc = 18,39:platform.cpp:PlatformVnetdSockConnect(),1
1,51216,128,119,6,1355645387678,1496,1500,0:,0:,24:bmrop.cpp:BmrOpProcess(),1,(749|)
0,51216,128,119,7,1355645387678,1496,1500,0:,67:BmrOps BMROP_QUERY, BMROP_DB, failed In CBmr::queryRequest. rc =200,55:CBmr::queryRequest(colClause, TableClause, WhereClause),1
2,51216,128,119,8,1355645387678,1496,1500,0:,0:,0:,2,(900|)
0,51216,128,119,9,1355645393574,1496,1500,0:,42:vnet_connect_to_service()  failed, rc = 18,39:platform.cpp:PlatformVnetdSockConnect(),1
1,51216,128,119,10,1355645393574,1496,1500,0:,0:,24:bmrop.cpp:BmrOpProcess(),1,(749|)
0,51216,128,119,11,1355645393574,1496,1500,0:,67:BmrOps BMROP_QUERY, BMROP_DB, failed In CBmr::queryRequest. rc =200,55:CBmr::queryRequest(colClause, TableClause, WhereClause),1
2,51216,128,119,12,1355645393574,1496,1500,0:,0:,0:,2,(900|)
0,51216,128,119,13,1355645399471,1496,1500,0:,42:vnet_connect_to_service()  failed, rc = 18,39:platform.cpp:PlatformVnetdSockConnect(),1
1,51216,128,119,14,1355645399471,1496,1500,0:,0:,24:bmrop.cpp:BmrOpProcess(),1,(749|)
0,51216,128,119,15,1355645399471,1496,1500,0:,67:BmrOps BMROP_QUERY, BMROP_DB, failed In CBmr::queryRequest. rc =200,55:CBmr::queryRequest(colClause, TableClause, WhereClause),1
2,51216,128,119,16,1355645399471,1496,1500,0:,0:,0:,2,(900|)
0,51216,128,119,17,1355645405368,1496,1500,0:,42:vnet_connect_to_service()  failed, rc = 18,39:platform.cpp:PlatformVnetdSockConnect(),1
1,51216,128,119,18,1355645405368,1496,1500,0:,0:,24:bmrop.cpp:BmrOpProcess(),1,(749|)
0,51216,128,119,19,1355645405368,1496,1500,0:,67:BmrOps BMROP_QUERY, BMROP_DB, failed In CBmr::queryRequest. rc =200,55:CBmr::queryRequest(colClause, TableClause, WhereClause),1
2,51216,128,119,20,1355645405368,1496,1500,0:,0:,0:,2,(900|)
0,51216,119,119,1,1355645405368,1496,1500,0:,52:Error while attempting to update Boot Server Record.,21:bmrbd.cpp:SetupBoot(),1
0,51216,119,119,2,1355645405368,1496,1500,0:,118:Check whether the BMR Master server has been setup and whether Boot Server has been registered with the Master Server.,21:bmrbd.cpp:SetupBoot(),1
0,51216,119,119,3,1355645405368,1496,1500,0:,107:Failure in initializing the boot server. Check if the boot server is registered with the BMR Master Server.,17:main.cpp:Server(),1
2,51216,119,119,4,1355645405368,1496,1500,0:,0:,0:,2,(48|)

 

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Separate NICs need different hostnames.
Bind IP addresses to hostnames in server's hosts files. 
Also change NIC priorities so that Management Network is first in the list.

Is this a new installation that has never worked before? Or did it work before and then stopped working?

What is the error in Event Viewer Application log when Client Service don't start? (I don't think bmr is playing any role here...)

What about the other services? 
Symantec Private Branch Exchange
NetBackup Legacy Client Service
NetBackup Legacy Network Service

View solution in original post

8 REPLIES 8

Kwinter
Level 5

Please note:  The client is windows 2008R2 standard server, with all firewall turned off.

Also:  Two, NIC's on this system that are active:

Local Area Connection #6:  No Internet access, ip 111.111.111.1111    255.0.0.0   (used for telcom)

Management Network:  Internet Access, ip 10.100.100.81, 255.255.255.0

What I think is happening, is the NB  client is tring to go thru the "Local Area connection #6" and failing.

when I do a bpclntcmd -self

-------

gethostname() returned: hcicxmrec01
host hcicxmrec01: hcicxmrec01 at 2002:6f6f:6f6f::6f6f:6f6f
host hcicxmrec01: hcicxmrec01 at 111.111.111.111
host hcicxmrec01: hcicxmrec01 at 10.100.100.81
aliases:     hcicxmrec01     2002:6f6f:6f6f::6f6f:6f6f     111.111.111.111     10.100.100.81
getfqdn(hcicxmrec01) returned: HCICXMREC01.HAGERTY.com

----

 

 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Separate NICs need different hostnames.
Bind IP addresses to hostnames in server's hosts files. 
Also change NIC priorities so that Management Network is first in the list.

Is this a new installation that has never worked before? Or did it work before and then stopped working?

What is the error in Event Viewer Application log when Client Service don't start? (I don't think bmr is playing any role here...)

What about the other services? 
Symantec Private Branch Exchange
NetBackup Legacy Client Service
NetBackup Legacy Network Service

Kwinter
Level 5

Thanks Marianne for the quick response.

This was a new installation and it was working, then the telcom staff worked on it and now it doesn't work for NetBackup.  But I am unsure  how to "Bind IP addresses to hostnames in server's hosts files"?  I don't think I can change the NIC priorities, it's a phone system and they would probably kill me. :|

Also the three services will not start on this client (that what tipped me off of this issue):

Symantec Private Branch Exchange
NetBackup Legacy Client Service
NetBackup Legacy Network Service

~Keith

 

 

 

 

 

mph999
Level 6
Employee Accredited

What did your colleagues change ?

Martin

Kwinter
Level 5

They said that they added the configuration for the other nic.

revarooo
Level 6
Employee

They added it wrong. as Marianne mentioned, you have the same hostname configured on different IP addresses, this is incorrect and Netbackup will be affected by it.

If it can't be changed NetBackup won't work I'm afraid!

Kwinter
Level 5

Hi Revaroo,

how do you tell the Client server in the host file to use one path (out a dedicated NIC); then I believe that will work.  What's your thoughts?

 

revarooo
Level 6
Employee

You add the clients hostname to 1 IP.

Which IP? That is down to your network routing. Speak with your system administrator/network administrator to find out which IP routes to your media server - you may have more than 1 IP that will route, so you need to decide which IP is configured with the clients hostname. This is not a NetBackup issue currently.