NetBackup 7.5 error: snapshot backup of client '' using method VMware end writing Status 156

[Jana_T]

Hi,

I'm using NetBackup 7.5 and while doing snapshots on my win2003 virtual machine (using Flash Backup Windows policy type) I'm receiving the following error:

5/29/2012 8:59:57 PM - Info nbjm(pid=3268) starting backup job (jobid=29812) for client DB-MSSQL, policy QSS-VMWare-Deduplication, schedule Full 
5/29/2012 8:59:57 PM - Info nbjm(pid=3268) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=29812, request id:{636BD8AA-D0B6-4820-932C-CC17D55F8973}) 
5/29/2012 8:59:57 PM - requesting resource Deduplication
5/29/2012 8:59:57 PM - requesting resource backup.NBU_CLIENT.MAXJOBS.DB-MSSQL
5/29/2012 8:59:57 PM - requesting resource backup.NBU_POLICY.MAXJOBS.QSS-VMWare-Deduplication
5/29/2012 8:59:57 PM - awaiting resource Deduplication - Maximum job count has been reached for the storage unit
5/29/2012 10:49:30 PM - granted resource backup.NBU_CLIENT.MAXJOBS.DB-MSSQL
5/29/2012 10:49:30 PM - granted resource backup.NBU_POLICY.MAXJOBS.QSS-VMWare-Deduplication
5/29/2012 10:49:30 PM - granted resource MediaID=@aaaat;DiskVolume=PureDiskVolume;DiskPool=Deduplication;Path=PureDiskVolume;StorageServer=backup;MediaServer=backup
5/29/2012 10:49:30 PM - granted resource Deduplication
5/29/2012 10:49:30 PM - estimated 0 Kbytes needed
5/29/2012 10:49:30 PM - begin Parent Job
5/29/2012 10:49:30 PM - begin Flash Backup Windows, Start Notify Script
5/29/2012 10:49:30 PM - Info RUNCMD(pid=3368) started           
5/29/2012 10:49:30 PM - Info RUNCMD(pid=3368) exiting with status: 0        
Status 0
5/29/2012 10:49:30 PM - end Flash Backup Windows, Start Notify Script; elapsed time: 00:00:00
5/29/2012 10:49:30 PM - begin Flash Backup Windows, Step By Condition
Status 0
5/29/2012 10:49:30 PM - end Flash Backup Windows, Step By Condition; elapsed time: 00:00:00
5/29/2012 10:49:30 PM - begin Flash Backup Windows, Read File List
Status 0
5/29/2012 10:49:30 PM - end Flash Backup Windows, Read File List; elapsed time: 00:00:00
5/29/2012 10:49:30 PM - begin Flash Backup Windows, Create Snapshot
5/29/2012 10:49:30 PM - started process bpbrm (4260)
5/29/2012 10:49:30 PM - started
5/29/2012 10:49:36 PM - Info bpbrm(pid=4260) DB-MSSQL is the host to backup data from    
5/29/2012 10:49:36 PM - Info bpbrm(pid=4260) reading file list from client       
5/29/2012 10:49:36 PM - Info bpbrm(pid=4260) start bpfis on client        
5/29/2012 10:49:36 PM - begin Create Snapshot
5/29/2012 10:49:38 PM - Info bpfis(pid=684) Backup started          
5/29/2012 10:49:39 PM - snapshot backup of client DB-MSSQL using method VMware
5/29/2012 10:49:45 PM - end writing
Status 156
5/29/2012 10:49:45 PM - end Create Snapshot; elapsed time: 00:00:09
5/29/2012 10:49:45 PM - begin Flash Backup Windows, Stop On Error
Status 0
5/29/2012 10:49:45 PM - end Flash Backup Windows, Stop On Error; elapsed time: 00:00:00
5/29/2012 10:49:45 PM - begin Flash Backup Windows, Delete Snapshot
5/29/2012 10:49:45 PM - started process bpbrm (2088)
5/29/2012 10:49:50 PM - begin Delete Snapshot
5/29/2012 10:49:50 PM - Info bpfis(pid=0) Snapshot will not be deleted       
5/29/2012 10:49:54 PM - end writing
Status 1542
5/29/2012 10:49:54 PM - end Delete Snapshot; elapsed time: 00:00:04
5/29/2012 10:49:54 PM - begin Flash Backup Windows, End Notify Script
5/29/2012 10:49:54 PM - Info RUNCMD(pid=4988) started           
5/29/2012 10:49:54 PM - Info RUNCMD(pid=4988) exiting with status: 0        
Status 0
5/29/2012 10:49:54 PM - end Flash Backup Windows, End Notify Script; elapsed time: 00:00:00
Status 156
5/29/2012 10:49:54 PM - end Flash Backup Windows, Delete Snapshot; elapsed time: 00:00:09
snapshot error encountered(156)

I've seen several posts with similar problems but no real solution.

Thanks in advance,

Jana

[Yogesh9881]

are u able to take snapshot of win2003 virtual machine from VMware end ??

have you updated vmware tools ?

[Jana_T]

Yes, snapshot works on VMware end, i've just tried it.

also i'm doing the tools upgrade. but i still have the same problem..

the thing is that i'm also running an application backup for the mssql so i'm thinking that there might be a conflict..but as far as i can see the backup finishes successfully about 4PM, and the Flash Backup Windows policy starts around 6PM...and fails

[Yogesh9881]

vStorage API with application backup ??

can you pls tell us more details about  " i'm also running an application backup for the mssql "

[V4]

wht BPFIS logs says all about... Pls post.. with verbose 5

[V4]

You are on 7.5 and Using Flash-backup as policy type.. Why not use VMWARE. Are Vcenter or Vm at lower version then 7.5.

[Jana_T · Accepted solution]

i found what was wrong...

it seems the issue was related to the fact that the client name was shown as the 'VM display name' and not the dns name. after i've changed the snapshot client option to 'VM DNS name' the backup worked fine.

thank you all for your help