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NetBackup DAG Backup issue

Level 2

Sep 19, 2021 10:05:08 AM - Error bpbrm (pid=241745) from client ex-dag-01: ERR - Terminating backup. Sep 19, 2021 10:05:08 AM - Error bpbrm (pid=241745) from client ex-dag01: ERR - failure reading file: Microsoft Information Store:\DB-01 (BEDS 0x0: ) Sep 19, 2021 10:05:08 AM - Error bptm (pid=242576) system call failed - Connection reset by peer (at ../child.c.1289) Sep 19, 2021 10:05:09 AM - Error bptm (pid=242576) unable to perform read from client socket, connection may have been broken Sep 19, 2021 10:05:09 AM - Error bptm (pid=242537) media manager terminated by parent process

Master Server Windows 2016 Netbackup

Media server Appliance 5240 ver

Exchange servers ver 2016 CU20


Partner    VIP   

Hi @abuhadeed 

Please add some words regarding this problem.

If you want the help from the community, give them something to work with.

For a start, did you take a look in the Windows Event viewer, the error does initial not look like a Netbackup error ?

Best Regards

Thanks Nicolai


solved my issue  

"Delete DAG records from Master Server and Media Server" and back to backup.

But i have new issue in restore GRT individual messages 

Sep 21, 2021 10:59:19 AM - Info bpbrm (pid=323742) EX-01 is the host to restore to
Sep 21, 2021 10:59:19 AM - Info bpbrm (pid=323742) reading file list for client
Sep 21, 2021 10:59:21 AM - connecting
Sep 21, 2021 10:59:21 AM - Info bpbrm (pid=323742) start nbfsd on client
Sep 21, 2021 10:59:23 AM - Info bpbrm (pid=323742) start nbgre on client
Sep 21, 2021 10:59:26 AM - Info tar (pid=0) Restore started
Sep 21, 2021 10:59:26 AM - connected; connect time: 0:00:00
Sep 21, 2021 10:59:44 AM - Info bpbrm (pid=323742) Restore executed on server EX-01


Sep 21, 2021 11:00:26 AM - Error bpbrm (pid=323742) from client EX-IT01: ERR - unable to create object for restore: \\EX-DAG\Microsoft Information Store\USR1\Database, rai error = 6


ep 21, 2021 11:00:29 AM - Error bpbrm (pid=323742) client restore EXIT STATUS 5: the restore failed to recover the requested files
MS-Exchange policy restore error  (2810)


Always when bpbrm posts an error "from client," look at the client log for more information. In this case, nbgre.exe logs to the NetBackup\logs\nbgre folder. The log is in VxUL format. Make it readable by running "vxlogview -i 352" from NetBackup\bin and direct the output to a file.

Also, post only one issue per thread.

I am very sorry , complete here or open new thread

I suggest you post a clear explanation of the original problem and solution here, then mark this thread resolved.

Study your ncfgre log to try to resolve your restore problem. If you can't figure it out, then start a new thread with a title specific to the problem, a clear description, and your observations from the ncfgre log.