03-20-2014 05:04 AM
Hi All,
i am unable to enable accelerator feature for ms-windows policy - wehn i try i get the message - "To use the accelerator, select storage units from supported storage server: PureDisk Deduplication (PDDO), Media Server Deduplication (MSDP), Symantec clouds, and other qualified storage servers"
- policy storage type is PureDisk"
NetBackup 7.5.0.6
Policy storage - PureDisk
i wondered if anyone has had this problem, i have so far carried out the following:-
1 - checked license info and can see listed - Feature ID = 88 Accelerator +
2 - have updated the device mappings file and running on version 1.119
3 - have tried creating the policy from the EMM server - but still get the same error.
i have followed these ref docs - http://www.symantec.com/business/support/index?page=content&id=TECH189730 and http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=HOWTO68476 and still no joy
i plan to upgrade to 7.6 but my current version should enable me to us this feature
Many thanks for any assistance...
Tracy
Solved! Go to Solution.
03-20-2014 08:48 AM
It should - your Storage Servers have upgraded but not your disk pools
So just use:
nbdevconfig -changedp -stype PureDisk -dp [disk pool name] -setattribute OptimizedImage
And you should get the last flag set as required - then your policy should work!!
Fingers crossed!
03-20-2014 06:01 AM
Exactly what "PureDisk" are you using and where is it located?
In the policy are you selecting that specific storage unit or a storage lifecycle policy?
Show us a little more detail of what you have and what you are doing
Thanks
03-20-2014 06:10 AM
Hi Mark
thanks for your response
apologies if i was not clear - i have created a test policy to see how this works - i am selecting a storage unit with MSDP installed which is a disk on a media server running 7.5.0.6
the policy is a ms-windows policy running a full backup with client side dedupe disabled as the dedupe will occur on the MSDP on the media server
when i tick the 'use accelerator' option i get the message described in the above post
Regards
Tracy
03-20-2014 06:41 AM
A few more questions...
Are you all on Windows?
Are you using the Windows or Java Console to set this up?
Do you have NBAC enabled?
Was the Media Server with the MSDP pool upgraded from an earlier version of NetBackup (7.0 / 6.5)?
I asked about if you were using STU Group as this can also cause issue - such as this : http://www.symantec.com/docs/TECH209889
03-20-2014 06:56 AM
yes - all on windows
i'm using the windows console
don't have NBAC enabled
the media server with MSDP was upgraded - we started with 6.5 but have upgraded as new releases came out
i have tried the suggestion in http://www.symantec.com/docs/TECH209889 and i still get the same error trying to enable the accelerator
03-20-2014 07:44 AM
OK - I have had this happen to me and the Storage unit needed upgrading (just via a command line)
I will dig through my notes to try and find the command for you... bear with me
03-20-2014 07:53 AM
ok - much appreciated......
03-20-2014 08:06 AM
Can you show me the output if this please:
nbdevquery -liststs -stype PureDisk -U
03-20-2014 08:14 AM
My thought is that the disk pool / storage server has not got the optimised image flag as it has been upgraded from 6.5
If the above command does not show this line:
Flag OptimisedImage
as the last line then that would cause the failure
To fix that run the following commands:
nbdevconfig -changests -storage_server [storage server name] -stype PureDisk -setattribute OptimizedImage
nbdevconfig -changedp -stype PureDisk -dp [disk pool name] -setattribute OptimizedImage
You should then be able to use it in your policy - hope this is the reason!
03-20-2014 08:18 AM
ah i have just run that command and the Flag : OptimizedImage is present
but thank you anyway...
03-20-2014 08:23 AM
the poutput is as follows:-
Storage Server : svr-****-1
Storage Server Type : PureDisk
Storage Type : Formatted Disk, Network Attached
State : UP
Flag : OpenStorage
Flag : CopyExtents
Flag : AdminUp
Flag : InternalUp
Flag : LifeCycle
Flag : CapacityMgmt
Flag : FragmentImages
Flag : Cpr
Flag : FT-Transfer
Flag : OptimizedImage
Storage Server : svr-*****-2
Storage Server Type : PureDisk
Storage Type : Formatted Disk, Network Attached
State : UP
Flag : OpenStorage
Flag : CopyExtents
Flag : AdminUp
Flag : InternalUp
Flag : LifeCycle
Flag : CapacityMgmt
Flag : FragmentImages
Flag : Cpr
Flag : FT-Transfer
Flag : OptimizedImage
Storage Server : svr-*****-3
Storage Server Type : PureDisk
Storage Type : Formatted Disk, Network Attached
State : UP
Flag : OpenStorage
Flag : CopyExtents
Flag : AdminUp
Flag : InternalUp
Flag : LifeCycle
Flag : CapacityMgmt
Flag : FragmentImages
Flag : Cpr
Flag : FT-Transfer
Flag : OptimizedImage
Storage Server : svr-*****-4
Storage Server Type : PureDisk
Storage Type : Formatted Disk, Network Attached
State : UP
Flag : OpenStorage
Flag : CopyExtents
Flag : AdminUp
Flag : InternalUp
Flag : LifeCycle
Flag : CapacityMgmt
Flag : FragmentImages
Flag : Cpr
Flag : FT-Transfer
Flag : OptimizedImage
03-20-2014 08:27 AM
Try it against the disk pool too:
nbdevquery -listdp -stype PureDisk -U
Just in case it is the disk pool that doesn't have the flag
03-20-2014 08:33 AM
ok so have run it against the disk pool and get the following
E:\>nbdevquery -listdp -stype PureDisk -U
Disk Pool Name : HQ_*****_PDP
Disk Pool Id : HQ_NB-3_PDP
Disk Type : PureDisk
Status : UP
Flag : Patchwork
Flag : Visible
Flag : OpenStorage
Flag : SingleStorageServer
Flag : CopyExtents
Flag : AdminUp
Flag : InternalUp
Flag : LifeCycle
Flag : CapacityMgmt
Flag : FragmentImages
Flag : Cpr
Flag : FT-Transfer
Raw Size (GB) : 31440.39
Usable Size (GB) : 31440.39
Num Volumes : 1
High Watermark : 97
Low Watermark : 91
Max IO Streams : 8
Comment :
Storage Server : svr-*****-1 (UP)
should the flag be set here as well?
03-20-2014 08:48 AM
It should - your Storage Servers have upgraded but not your disk pools
So just use:
nbdevconfig -changedp -stype PureDisk -dp [disk pool name] -setattribute OptimizedImage
And you should get the last flag set as required - then your policy should work!!
Fingers crossed!
03-21-2014 04:00 AM
Good Morning Mark,
That did it! - I ran nbdevconfig -changedp -stype PureDisk -dp [disk pool name] -setattribute OptimizedImage and the OptimizedImage flag is now present and i am able to enable the accelerator feature.
Thank you very much for your help,
i had searched a lot of symantec documentation and could not find any reference to this at all
Have a great weekend
Tracy
03-21-2014 04:22 AM
Some additional information for this solution. This worked when i used the admin console from the media server where the device_mappings.txt was located here - installpath\VERITAS\NetBackup\var\global\device_mappings.txt
In order to make this work from my machine i had to copy the device_mappings.txt file to the same location - see the following tech note - http://www.symantec.com/business/support/index?page=content&id=TECH189730
03-21-2014 04:33 AM
Glad you are sorted - had this happen to me on one site .. first the accelerator option was greyed out as we had a dodgy license key, once we got a new key it didn't work for a very similar reason to yourself ... just had to dig through all of my notes / e-mails to jog my grey matter of what the commands were
03-21-2014 04:43 AM
Yes, I had to get an updated license key as well! Let's hope the results are worth it....
Thanks again.