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NetBackup BAR hangs when starting a backup of server

exccnpp
Level 0

When opening the BAR application, I select the folders I want to backup and then click Start Backup of Marked Files, the program just hangs with a Not Responding status until it times out.  I pulled the log file out of C:\Program Files\Veritas\NetBackup\logs\winbargui and it shows the following...

$Header 65543,51216,264,1531308953,14400,SIMVCAPP-CAL-01
0,51216,264,264,1,1531308953532,5156,5568,0:,31:csMasterServerName Line No: 632,38:CLoginBannerDlg::GetLoginBannerPath( ),1
0,51216,264,264,2,1531308953548,5156,5568,0:,28:simvcapp-cal-01 Line No: 634,38:CLoginBannerDlg::GetLoginBannerPath( ),1
0,51216,264,264,3,1531308954188,5156,5568,0:,53:Could not open connection to remote file Line No: 100,28:CBPCDFile::LoadRemoteFile( ),1
0,51216,264,264,4,1531308954188,5156,5568,0:,39:Flat File Buffer is Empty! Line No: 484,31:CFlatFileParser::GetKeyValue( ),1
0,51216,264,264,5,1531308954188,5156,5568,0:,39:Flat File Buffer is Empty! Line No: 484,31:CFlatFileParser::GetKeyValue( ),1
0,51216,264,264,6,1531308954188,5156,5568,0:,39:Flat File Buffer is Empty! Line No: 484,31:CFlatFileParser::GetKeyValue( ),1

Please advise.

 

 

1 REPLY 1

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Where exactly are you using BAR?
On a client?
If so, have you checked and confirmed port connectivity on port 1556 between client and master?

Do you have a policy on the master server for the client that contains a 'Client Backup' schedule with open window that allows Client Backup?

Check bprd log on the master to see if client request reached the master server.