NetBackup Storage Lifecycle Manager and Vault Manager does not start

[konrad]

Hi

I have a strange problem. Two services are unable to start: NetBackup Storage Lifecycle Manager and Vault Manager. There is no error in the Windows Event Log. The only error I can see is in an nbstserv log:

2012-04-06 09:16:18.506 [Info] V-137-74 =====================================================
2012-04-06 09:16:18.506 [Info] V-137-13         Starting service: nbstserv
2012-04-06 09:16:18.506 [Info] V-137-74 =====================================================
2012-04-06 09:16:19.146 [vnet_getfqdn] [vnet_fqdn.c:165] vnet_cached_get_aliases returned no valid aliases backupblade3
2012-04-06 09:16:19.146 [vnet_get_machine_credential_path_for_name] [vnet_vxss.c:1178] could not find any credential for host backupblade3
2012-04-06 09:16:19.146 [vnet_get_machine_credential_path_for_name] vnet_vxss.c.1179: 0: Function failed: 35 0x00000023
2012-04-06 09:16:19.146 V-137-76 [ClientNbacEvaluator::getOurCredential] Machine credential not available
2012-04-06 09:16:19.146 [OrbService::initInMain] setting UTF8CharCodeSet to true(OrbService.cpp:392)
2012-04-06 09:16:19.146 [Orb::init] Enabling ORBNativeCharCodeSet UTF-8(Orb.cpp:594)
2012-04-06 09:16:19.146 [Orb::init] endpointvalue is : pbxiop://1556:nbstserv(Orb.cpp:714)
2012-04-06 09:16:19.146 [Orb::init] initializing ORB nbstserv with: nbstserv -ORBSvcConfDirective "-ORBDottedDecimalAddresses 0" -ORBSvcConfDirective "static Resource_Factory '-ORBNativeCharCodeSet UTF-8'" -ORBSvcConfDirective "static PBXIOP_Factory '-enable_keepalive'" -ORBSvcConfDirective "static EndpointSelectorFactory ''" -ORBSvcConfDirective "static Resource_Factory '-ORBProtocolFactory PBXIOP_Factory'" -ORBSvcConfDirective "static Resource_Factory '-ORBProtocolFactory IIOP_Factory'" -ORBDefaultInitRef '' -ORBSvcConfDirective "static PBXIOP_Evaluator_Factory '-orb nbstserv'" -ORBSvcConfDirective "static Resource_Factory '-ORBConnectionCacheMax 1024 '" -ORBEndpoint pbxiop://1556:nbstserv -ORBSvcConf nul -ORBSvcConfDirective "static Server_Strategy_Factory '-ORBMaxRecvGIOPPayloadSize 268435456'"(Orb.cpp:825)
2012-04-06 09:16:19.146 [Orb::init] caching EndpointSelectorFactory(Orb.cpp:840)
2012-04-06 09:16:19.162 V-226-11 [UpgradeSVC::init] SLP upgrade service initiated
2012-04-06 09:16:19.162 V-226-12 [UpgradeSVC::init] Launching bpdbm to convert SLP managed images
2012-04-06 09:16:19.349 [Critical] V-226-10 The image upgrade process performed by bpdbm failed with status 14.  nbstserv cannot proceed.  See the bpdbm log for more information.
2012-04-06 09:16:19.349 [TAO] static initialization failed, UpgradeSVC: No such file or directory
2012-04-06 09:16:19.349 [Critical] V-137-500 Failed to process directive: (1 errors) static UpgradeSVC
2012-04-06 09:16:19.364 [Info] V-137-74 =====================================================
2012-04-06 09:16:19.364 [Info] V-137-12         Stopping service: nbstserv
2012-04-06 09:16:19.364 [Info] V-137-74 =====================================================

In the Activity Monitor in Services tab I can see that services as "Stopped" and startup as "Disabled". In the Windows Server Manager the services are stopped but startup is set as "Automatic"

The Master Server works on Windows Server 2008 R2 Enterprise. The version od NetBackup is 7.5.

Do you know what could be cause if the issue?

[watsons]

This looks like you need a support case to troubleshoot further...

nbstserv.exe (storage server service) should be "automatic" and not "disabled" if you're using SLP. From the nbstserv log, The following tells us we need to check bpdbm log.

V-226-10 The image upgrade process performed by bpdbm failed with status 14.  nbstserv cannot proceed.  See the bpdbm log for more information.

Did you check the license anyway?

[Marianne]

NBU version?

New installation? Or 'old' installation that has been upgraded recently?

Any other changes in the environment?

As per above excellent post, you need bpdbm log:

The image upgrade process performed by bpdbm failed

Please stop NBU from cmd (if W2008, open cmd with 'Run as Administrator'):
bpdown

(Wait for all processes/services to go down - check with 'bpps')

Create bprd and bpdbm log folders under netbackup\logs

Start NBU:
bpup -f -v

(All these commands are in netbackup\bin)

Please post bpdbm log as attachment.