NetBackup VMware policy restore error ( 2820)

[Npalma]

Hello:

I have problems with restore job, the message is :

NetBackup VMware policy restore error (_2820_)

The Vmware is 5.5 and netbackup 7.7. If i try to recuperate a image executed yesterday, i dont have problems, but when i try to restore a older backup, this job failed with status 2820.

Thanks, Regards.

[vtas_chas]

Can you give us a little more info?  What's the guest operating system, does the target have an agent installed, where are you restoring from, etc.?  There are several things that can lead to a 2820.  Perhaps post the job details?

[Npalma]

the machine to restore is windows 7, master server solaris whit 7.7, Vmware 5.5.0 

the agent is not instaled. 

Progress log filename : /usr/openv/netbackup/logs/user_ops/root/logs/jbp-06442478292845130612000000183-pqaqLm.log Restore Job Id=103494
Restore started 11/04/2016 17:54:06
17:54:07 (103494.001) Restoring from copy 1 of image created Sat Oct 08 10:01:04 2016 from policy Bkp_MAquina-Pmac
17:54:07 (103494.xxx) Restoring to vCenter server vcenter-bkp, ESX host 172.31.100.23, Datacenter /CSC Banmedica, Folder /CSC Banmedica/vm/Discovered virtual machine/, Display Name PMAC_PRD_Resto3, Resource Pool/vApp /CSC Banmedica/host/CSC Banmedica/Resources, Datastore/Datastore Cluster HUS_DS-RestoreBKP
17:54:09 INF - Beginning read-blockmap on server nbubkpcscb of client 172.31.100.80, reading file @aaaad.
17:54:09 (103494.xxx) Executing Virtual machine creation on vcenter-bkp to server vcenter-bkp.
17:54:15 (103494.001) Status of restore from copy 1 of image created Sat Oct 08 10:01:04 2016 = Restore failed due to failure to create the virtual machine

17:54:15 (103494.001) The following files/folders were not restored:
17:54:15 (103494.001) UTF - /HUS_DS-15/PMAC_PRD/PMAC_PRD-000002.vmdk

17:54:15 (103494.xxx) INF - Status = VMware policy restore error.

[vtas_chas]

Restore failed due to failure to create the virtual machine

So I'd check vCenter first on this.  I've seen this happen when you try to use SAN as the restore medium and the system doesn't have access to the datastore via SAN.  

Check the application log on the recovery host to see if there was a crash reported for direction on where else to look.

I've also seen problems with removable devices -- given this is Windows 7 you're trying to restore, that could be tripping you up, too.