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NetBackup VMware policy restore error 2820

Level 4
Hello everybody,

I have managed to install a new physical NetBackup Master server, recover the catalog, reconfigure devices
and reconfigure VMware hosts or in this case remove old VMware hosts and add a new vCenter.

I was able to inventory the robot, which is now connected to the Master server, so the Master server is now
Media server as well. I can see the correct tape library and tape drive connected to the Master/Media server
as well and the two data cartridges that are now within the library.

I was able to search for a VM name and select a specific VM for a restore, the virtual machine Pre-Recovery
check passed, but as soon as I start the recovery, I get the following error ...

Activity Monitor log:
Aug 30, 2022 6:32:38 PM - begin Restore
Aug 30, 2022 6:32:38 PM - Info bprd (pid=11032) Found (208,508) files in (1) images for Restore Job ID
Aug 30, 2022 6:32:38 PM - media needed: TEST01
Aug 30, 2022 6:32:38 PM - restoring from image TEST-SERVER_1574456455
Aug 30, 2022 6:32:38 PM - Info bprd (pid=11032) Searched (      1) files of (208,508) files for Restore Job ID
Aug 30, 2022 6:32:38 PM - Info bprd (pid=11032) Restoring from copy 2 of image created 11/22/19 22:00:55 from policy xxx_xxx_xxx_xxx_General
Aug 30, 2022 6:32:39 PM - Info (pid=11032) Restoring to vCenter server, ESX host, Datacenter /TEST/TEST0, Folder /GLITS/GLITS0/vm/RESTORED, Display Name DESG-DC2WI011, Resource Pool/vApp /GLITS/GLITS0/host/TEST0-CL0/Resources, Datastore/Datastore Cluster test_lun_001
Aug 30, 2022 6:32:40 PM - end Restore; elapsed time 0:00:02
NetBackup VMware policy restore error  (2820)

Is it necessary to have the same NetBackup VMware policies in place to successfully restore a VM?

Where might I find more in-depth log infos in <installdir>\netbackup\logs ?



Level 4

your restore is failing on bprd process itself . bump up the  verbosity for bprd and chk inside /logs/bprd

Partner    VIP    Accredited Certified



a quicker way how to find out a cause of VM restore errors is to check vSphere console for errors directly.



Level 5

You mentioned that the Primary server is now a media server as well. Assuming you had a separate media server did you decommission the media server and assign all media to the new primary/media server. article for logging