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NetBackup client services not starting in version 6.5 (RedHat)

data-backup
Level 4

Hello All,

I have an issue with NetBackup 6.5 client services not starting on RedHat 5.11. I know its an out of support version but  I would appreciate if someone can please help me out here.

I have installed NetBackup 6.5.6 on RedHat 5.11 however the NetBackup services are not starting. Can someone please help identify the issue and provide suggestions to fix it please. Thank you.

[root@clientserver bin]# ./bpps -x 
NB Processes 
------------ 


Shared Symantec Processes 
------------------------- 
[root@listsrv bin]# ./bp.start_all 
Starting nbftclnt... 
[root@clientserver bin]# ./bpps -x 
NB Processes 
------------ 


Shared Symantec Processes 
------------------------- 

[root@clientserver bin]#

 

 

Client OS: Red Hat Enterprise Linux Server release 5.11 (Tikanga) 32 Bit

Client NetBackup : NetBackup-RedHat2.6 6.5.6 

Master/Media Servers OS: Windows 2008 R2 Enterprise

Master/Media Servers NetBackup: 8.0

 

12 REPLIES 12

Nicolai
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My guess it is a 64bit NBU 6.5 agent loaded on a 32 bit linux client.

Try running /usr/openv/netbackup/bin/vnetd -standalone

what is the return message ?

I can see you are using the start_all script, usally NBU client is started using scripts in /etc/init.d/

Hi Nicolai,thank you for your response. vnetd is not present in the netbackup bin directory.


[root@clientserver bin]# pwd
/usr/openv/netbackup/bin
[root@clientserver bin]# ls -lrt |grep -i vnetd
[root@clientserver bin]#

[root@clientserver bin]# find / -name vnetd
/usr/openv/bin/vnetd
/usr/openv/var/vnetd
/etc/xinetd.d/vnetd


[root@clientserver bin]# pwd
/usr/openv/bin
[root@clientserver bin]# ./vnetd -standalone
bind(13724) failed: 98
[root@lclientserver bin]# cd /usr/openv/var/
[root@clientserver var]# ./vnetd -standalone
-bash: ./vnetd: is a directory
[root@lclientserver var]# ls -lrt
total 32
drwxr-xr-x 2 root daemon 4096 Apr 24 2010 auth
drwxr-xr-x 2 root daemon 4096 Apr 24 2010 vnetd
drwxr-xr-x 3 root bin 4096 Jan 24 04:20 vxss
drwxr-xr-x 2 root bin 4096 Jan 24 04:20 global

I tried the init.d way to start services but got an error.

[root@clientserver init.d]# pwd

/etc/init.d

[root@clientserver init.d]# ./etc/init.d/netbackup stop
-bash: ./etc/init.d/netbackup: No such file or directory

[root@clientserver init.d]# ls -lrt |grep -i ne
-rwxr-xr-x 1 root root 1897 Apr 7 2011 NetworkManager
-rwxr-xr-x 1 root root 3555 Oct 1 2013 xinetd
-rwxr-xr-x 1 root root 1258 Oct 4 2013 netplugd
-rwxr-xr-x 1 root root 8471 Mar 19 2014 network
-rwxr-xr-x 1 root root 5920 Mar 19 2014 netfs
-rwxr-xr-x 1 root root 3009 Mar 19 2014 netconsole

[root@clientserver init.d]# ls -lrt |grep -i nb
-rwxr-xr-x 1 root root 1559 Mar 7 2014 winbind
-r-x------ 1 root root 2989 Jan 24 06:39 nbclient.01-24-18.06:39:36
-r-x------ 1 root bin 3060 Jan 24 06:39 nbclient

[root@clientserver init.d]# ./nbclient start
NetBackup SAN Client Fibre Transport daemon started.

 

Nicolai
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/etc/init.d/nbclient is the upstart script to use.

/etc/init.d/Netbackup is the script used for starting Netbackup master/media servers.

Could you also check for pbx. I dont see that running. I believe in 6.5 version that had to be installed separately. And you would need to to try starting pbx first before other services. By any chance if you have just recently installed this then I would definitely request you to verify from the install logs if setup reported any errors

Marianne
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NBU 6.5 is so old that I can't find documentation, just a few forum posts. NBU 7 and later starts bpcd and vnetd in standalone mode.

Older versions started NBU from within inetd or xinetd.
This means that there are no NBU processes running. Simply check output of netstat -a to see if bpcd and vnetd are LISTENING.

bpcd and vnetd can be started manually in standalone mode.

One related forum post:
https://vox.veritas.com/t5/NetBackup/Need-help-on-Netbackup-6-5/td-p/719335

Marianne
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Oh!

You seem to be running Networker agent as well?

-rwxr-xr-x 1 root root 1897 Apr 7 2011 NetworkManager

Never a good idea to run 2 backup product simultaneously.

Nicolai
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xinetd and inetd - wan't that back in NBU 5.x (gosh I really have to dig deep in my mind) ?

NBU 6.5 do have pbx_exchange running , I know that for sure.

Marianne
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@Nicolai

This is how I remember things:

6.x introduced PBX for master and media servers (there was a separate dvd for PBX with 2 packages that had to be installed first).

7.0 removed NBU client processes from inetd/xinetd and added vnetd and bpcd as standalone.
https://www.veritas.com/support/en_US/article.000007842

7.0.1 introduced PBX for clients. 
See 'NetBackup 7.0.1 Considerations '  in https://www.veritas.com/support/en_US/article.100002391



 

Mike_Gavrilov
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Oh, I'm so old and I still remeber that problem :)  It's because bpcd and vnetd sould be started via xinet mechanism not regular start/stop init-script. Check if your xinet/inet works correct. You can also check the TechNote https://www.veritas.com/support/en_US/article.000025980

Daft question - but have you actually tried a backup of this client?

Just looking at my equally old environment & I get successful backups (when my STU is up!) for clients with no visible NetBackup "services" running.
# ./bpps -x
NB Processes
------------

Shared Symantec Processes
-------------------------

& looking at the actual start-up script it only appears to be looking to start SAN Client FT and BMR boot server daemons (if installed) - altho my clients are Solaris so whether it does anything different on Linux I'm not sure. In fact, due to sometimes getting boot delays or even hangs I ended up ensuring that it didn't even call this script at start-up.

Marianne
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Hi @Andy_Welburn

Nice to see you 'visiting' here!

About the 6.x clients - have you checked 'netstat -a' output for bpcd and vnetd?
These services are part of inetd/xinetd in older NBU versions.