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NetBackup not detecting the tapes

Hi all,

Some tapes were inserted in to the library, netbackup console couldn't detect these tapes in media. Just some tapes have this issue, most of others are OK. Already tried to reboot the server / re-inerting these tapes in different slots. 

 

C:\Program Files\Veritas\Volmgr\bin\tldtest.exe -rn 0 -r {7,7,0,1}

Opening {7,7,0,1}
MODE_SENSE complete
Enter tld commands (? returns help information)
s s
slot 1 (addr 1001) contains Cartridge = no
slot 2 (addr 1002) contains Cartridge = yes
Source address = 1002
Barcode = 000794L4 <=========================not found in netbackup console
slot 3 (addr 1003) contains Cartridge = no
slot 4 (addr 1004) contains Cartridge = no
slot 5 (addr 1005) contains Cartridge = no
slot 6 (addr 1006) contains Cartridge = no
slot 7 (addr 1007) contains Cartridge = no
slot 8 (addr 1008) contains Cartridge = no
slot 9 (addr 1009) contains Cartridge = no
slot 10 (addr 1010) contains Cartridge = no
slot 11 (addr 1011) contains Cartridge = no
slot 12 (addr 1012) contains Cartridge = no
slot 13 (addr 1013) contains Cartridge = no
slot 14 (addr 1014) contains Cartridge = yes
Source address = 1014
Barcode = 000795L4 <=========================not found in netbackup console
slot 15 (addr 1015) contains Cartridge = yes
Source address = 1015
Barcode = 000800L4 <=========================not found in netbackup console
<< Press return to continue, or q and return to stop >>

slot 16 (addr 1016) contains Cartridge = no
slot 17 (addr 1017) contains Cartridge = no
slot 18 (addr 1018) contains Cartridge = yes
Source address = 1018
Barcode = 001082L4
slot 19 (addr 1019) contains Cartridge = yes
Source address = 1019
Barcode = 001090L4
slot 20 (addr 1020) contains Cartridge = yes
Source address = 1020
Barcode = 001091L4
slot 21 (addr 1021) contains Cartridge = yes
Source address = 1021
Barcode = 001092L4
slot 22 (addr 1022) contains Cartridge = yes
Source address = 1022
Barcode = 001093L4
slot 23 (addr 1023) contains Cartridge = yes
Source address = 1023
Barcode = 000552L4
slot 24 (addr 1024) contains Cartridge = yes
Source address = 1024
Barcode = CLNU07CU
READ_ELEMENT_STATUS complete

5 Replies

Re: NetBackup not detecting the tapes

@alexking 

Have you tried to run Inventory & Update in the GUI?

Please remove that cleaning cartridge from your backup pool and reconfig as hcart clean in NONE pool. 

Re: NetBackup not detecting the tapes

Hello @alexking 

Please check your barcode rules doesn exclude 0007** and 0008*** volumes.

https://www.veritas.com/support/en_US/doc/18716246-126559472-0/v95651981-126559472

Re: NetBackup not detecting the tapes

thank you advise, Just tried and got error


Proposed Change(s) to Update the Volume Configuration
=====================================================
Logically add new media 0800L4 (barcode 000800L4) to robot slot 13.
Logically add new media 0795L4 (barcode 000795L4) to robot slot 14.
Update volume configuration?
y
Updating volume configuration ...

Processing new media added to the robotic library by logically
adding media with new media IDs as follows...
Media ID Slot
======== ====

Update failed: could not add new media ID '0800L4' into slot 13
Insert media failed:
media ID not unique in database (34)
-----

Re: NetBackup not detecting the tapes

@alexking 

Please show us output of:
nbemmcmd -listmedia -mediaid 0800L4. 
(command is in ...netbackup/bin/admincmd)

Something seems to be wrong here - have you manually moved tapes around? 
Your opening post shows that there is nothing in slot 13 and 000800L4 in slot 15?

slot 13 (addr 1013) contains Cartridge = no
....
slot 15 (addr 1015) contains Cartridge = yes
Source address = 1015
Barcode = 000800L4 

Re: NetBackup not detecting the tapes

I would move all the tapes in the library to 'standalone'

Select the tapes in the GUI, (shift-click the first and last to seect all in one go)
Right click -> Move

Make sure that 'Volume is in a robotic library' is NOT selecetd -> Click ok

All media should move to 'None robotic'

Re-run the inventory.