NetBackup ugrade from 6.0 MP4 hang at the --- nbdbms_start_stop start -- and upgrade will fail.

[Amin123]

HI,
Upgrading NetBackup 6.0 mp4 to 7.  hang at the /usr/openv/netbackup/bin/nbdbms_start_stop start   phase, after that the upgrade failed and the database validation alos failed.
Is there any hotfix or way to solve this isuue.

Thanks,
Amin

[Marianne · Accepted solution]

Did it actually fail or did you break out of the installation?
Best if you log a Sev 1 call with Symantec support at this point.
The upgrade portal contains a link to how to back out of failed upgrade:
http://seer.entsupport.symantec.com/docs/332137.htm


Also have a look at this thread:
https://www-secure.symantec.com/connect/forums/netbackup-70-installation-and-upgrade-issues

Extract:

"when upgrading from 6.x to 7.x the DB conversion that takes place can take up to 1hour per 100gb Catalog (Symantec support quoted this time)

So be patient when doing your upgrades as to not break the catalog."

[Amin123]

Hi,
Its just less than 5G catalog, I kept it running for 2 hours.

[Mike_Gavrilov]

Try to upgrade up to 6.5 first and to 7.0 after that