Netback up drive path are down

[Jazzzy]

Kindly find attached screen shot from the error we are facing, and this happens for all our backup policies since two days.
 
 
Here is the job detailed status for one of the policies
 
Monday, April 26, 2010 12:40:28 AM - requesting resource MSL_robot
Monday, April 26, 2010 12:40:28 AM - requesting resource hq-backup.NBU_CLIENT.MAXJOBS.APPSRV2
Monday, April 26, 2010 12:40:28 AM - requesting resource hq-backup.NBU_POLICY.MAXJOBS.APPSRV2
Monday, April 26, 2010 12:40:28 AM - Error nbjm(pid=3132) NBU status: 800, EMM status: All compatible drive paths are down, but media is available
resource request failed(800)

please response as soon as possible.

thanks,
Jazzzy

[Jazzzy]

the error we are facing

Here is the job detailed status for one of the policies
 
Monday, April 26, 2010 12:40:28 AM - requesting resource MSL_robot
Monday, April 26, 2010 12:40:28 AM - requesting resource hq-backup.NBU_CLIENT.MAXJOBS.APPSRV2
Monday, April 26, 2010 12:40:28 AM - requesting resource hq-backup.NBU_POLICY.MAXJOBS.APPSRV2
Monday, April 26, 2010 12:40:28 AM - Error nbjm(pid=3132) NBU status: 800, EMM status: All compatible drive paths are down, but media is available
resource request failed(800)

please response as soon as possible.

thanks,
Jazzzy

[Andy_Welburn]

There could be many reasons for this:

1) tape stuck in drive
2) incorrect configurations (drive serialisation) tpautoconf -report_disc
3) loose or damaged cable
4) drives require cleaning
5) physical tape issues

If you bring the drives up do they go straight back down?
Have you tried re-booting the tape library?
Anything in the logs or reports?

[Will_Restore]

Review this document for possible solution:
http://seer.entsupport.symantec.com/docs/278533.htm

[Andy_Welburn]

Why does Netbackup Down a Tape Device?
http://seer.entsupport.symantec.com/docs/336503.htm

DOCUMENTATION: How Veritas NetBackup 6.x (tm) determines if a tape should be frozen or the status of a tape drive should be changed to down, and how to change this behavior
http://seer.entsupport.symantec.com/docs/317050.htm

[Jazzzy]

Dear all,

i want to know about the Symantec Netback Up Reporter. hows is work and is that any kind of Software or other thing else.

please advice..

thanks,

Jazzzy

[Andy_Welburn]

Can I suggest you start a new post for this?

You can then mark any post as a solution to that particular question.

Have you managed to resolve your tape drive issues?

[Jazzzy]

yes i solve the Problem about tape drive issue. but there is second issue i have, they need Reporting for the coming two weak but i don't exactly what is it. so tell me or give me any link so i will download it. thanks, jazzzy