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Netbackup 5.1 MP6 - Can not login using JAVA GUI 505

zarliexs
Level 3

Hi Guys,

Currently I'm still totally new to Netbackup. This error start when my boss ask to revive back the old server that have been kept almost 1 year. The machine are Sun Fire V440 with SL500. The adventures are when I've tried to troubleshoot the Netbackup 5.1 Java GUI (jnbSA).

OS : Solaris 9

I have tried using as per below solution, but still no luck.

*http://www.symantec.com/business/support/index?page=content&id=TECH47405&actp=search&viewlocale=en_US&searchid=1333019069849
*http://www.symantec.com/business/support/index?page=content&id=HOWTO51123&actp=search&viewlocale=en_US&searchid=1333019069849
*http://www.symantec.com/business/support/index?page=content&id=TECH66075&actp=search&viewlocale=en_US&searchid=1333019069849

http://www.symantec.com/business/support/index?page=content&id=TECH9545

*http://www.symantec.com/business/support/index?page=content&id=TECH35899&actp=search&viewlocale=en_US&searchid=1333019069849

May I know what is the meaning as per below, because there to limited regarding this issues.

 

Character encoding = ISO8859_1
HostConnectionsMgr:updateHostConnectionCount:HostConnection nonexistent:root APRSKULBKP00002
 
Warmest Regards,
Zarl
 
 

 

13 REPLIES 13

revarooo
Level 6
Employee

Zarl,

 

Firstly, NetBackup 5.1 has been out of support for nearly 3 years.

Secondly does this server have a valid network connection working?

Is the license still valid? It hasn't expired?

Have you set-up the netbackup\logs\bpjava-msvc  log? If so, what do the contents say when you try and login?

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Check all of the following:

local hostname lookup: /usr/openv/netbackup/bin/bpclntcmd -self

processes running: /usr/openv/netbackup/bin/bpps -a

Contents of /usr/openv/netbackup/bp.conf

NBU entries in /etc/services

NBU entries in /etc/inetd.conf

output of 'netstat -a'

PS: what is the purpose of 'reviving old server'?

I doubt if any of us still have 5.1 manuals around to troubleshoot and see what should be contained in services and inetd.conf - will have to find these docs on Symantec knowledge base...
My gut-feel is missing entries in services and/or inetd.conf.

zarliexs
Level 3

Hi Revaroo,

Sorry for my late replies, as i'm away from my workplace.

Please see below for your reference :

 

License Key:    
Date Added:     Jan 31, 2005 at 09:34:59
Host:           APRSKULBKP00002
Product:        NetBackup Server
Client count:   See license certificate.
Expires:        No Expiration Date
Feature:        Open File Backup (Active)
Feature:        Remote Client Support (Active)
Feature:        Robotic Library Sharing Support (Active)
Feature:        Microsoft RSM Robotic Libraries (Active)
Feature:        Inline Tape Copy (Active)
Feature:        Base NetBackup (Active)
 
root@APRSKULBKP00002 # cat log.042012
11:08:16.876 [24126] <2> supportFiles: bpjava-msvc compiled on Nov  4 2006 at 03:57:51, NetBackup 5.1, level = 510000
11:08:16.877 [24126] <2> supportFiles: debug level is 3
11:08:16.877 [24126] <2> logparams: bpjava-msvc -transient 
11:08:16.877 [24126] <2> bpjava-msvc: myhostame = APRSKULBKP00002, I am >root<, real locale = C, messsage locale = C, my master is APRSKULBKP00002
11:08:16.877 [24126] <2> bpjava-msvc: transient Master, I am not the daemon
11:08:16.877 [24126] <2> acquireIPCfilename: IPC filename = >/tmp/jbpAAATHaWhV<
11:08:16.877 [24126] <2> session_accept: accept socket/fd = 0
11:08:16.878 [24126] <2> bpjava-msvc:  currentObj.MyPort = 13722 , main_accept_init = 0, username = root, real locale = C, auth.conf in /usr/openv/java
11:08:16.878 [24126] <2> bpjava-msvc: Master is transient, no user server port created
11:08:16.879 [24127] <2> session_accept: request daemon accepted session/socket 0, number sessions = 1)
11:08:16.879 [24127] <2> bpjava-msvc:  currentObj.MyPort = 13722 , main_accept_init = 0, username = root, real locale = C, auth.conf in /usr/openv/java
11:08:16.879 [24127] <2> bpjava-msvc: Master is transient, no user server port created
11:08:16.940 [24127] <2> session_dispatch: fd = 0, currentObj.currSocket = 0
11:08:16.940 [24127] <2> session_dispatch: tag = 118 = RANDOM_KEY, lines = 1
11:08:16.940 [24127] <2> command_RANDOM_KEY: enableEncryption
11:08:16.952 [24127] <2> session_dispatch: fd = 0, currentObj.currSocket = 0
11:08:16.952 [24127] <2> session_dispatch: tag = 101 = LOGON_TO_MSERVER, lines = 6
11:08:16.952 [24127] <2> command_LOGON_TO_MSERVER: lines = 6, expectXML = 0
11:08:17.000 [24127] <2> command_LOGON_TO_MSERVER: user = nbu
11:08:17.000 [24127] <2> command_LOGON_TO_MSERVER: this host = APRSKULBKP00002
11:08:17.000 [24127] <2> command_LOGON_TO_MSERVER: locale = en_8859_1
11:08:17.000 [24127] <2> command_LOGON_TO_MSERVER: password decrypted ok
11:08:17.000 [24127] <2> command_LOGON_TO_MSERVER: currentObj.AuthConfPath = /usr/openv/java/auth.conf
11:08:17.000 [24127] <2> command_LOGON_TO_MSERVER: client version = 510000 IPC , my version = 510000 [IPC]
11:08:17.000 [24127] <2> requireProtocolEncryption: -> Nope
11:08:17.001 [24127] <16> command_LOGON_TO_MSERVER: unable to convert en_8859_1 to common locale, defaulting to C 
11:08:17.001 [24127] <16> command_LOGON_TO_MSERVER: **LOCALE ERROR** locale <en_8859_1> not found in file </usr/openv/msg/.conf>
11:08:17.001 [24127] <2> command_LOGON_TO_MSERVER: converted to common locale = C
11:08:17.001 [24127] <2> command_LOGON_TO_MSERVER: converted to real locale = C
11:08:17.001 [24127] <2> command_LOGON_TO_MSERVER: Oracle locale NLS_LANG = AMERICAN_AMERICA.US7ASCII
11:08:17.001 [24127] <16> peerconnect: gethostbyaddr failed, errno = 0 = Error 0
11:08:17.002 [24127] <2> peerconnect: peer hostname is <not requested>, peer address is 10.192.168.5
11:08:17.002 [24127] <2> findBaseUserName: domain = ., user = nbu
11:08:17.002 [24127] <2> authenticate: pam username = nbu
11:08:17.002 [24127] <2> authenticate: pam_service = nbu
11:08:17.002 [24127] <2> authenticate: pam_start successful
11:08:17.007 [24127] <2> conv: pam num_msg = 1
11:08:17.007 [24127] <2> conv: pam *resp = 0x000f24d8
11:08:17.007 [24127] <2> conv: pam i = 0
11:08:17.007 [24127] <2> conv: pam msg[i]->msg_style = 1
11:08:17.007 [24127] <2> conv: pam (*resp)[i].resp = 0x000f24e8
11:08:17.007 [24127] <2> conv: pam status = 0
11:08:17.430 [24126] <2> session_forget: fd = 5 local_session = 886612
11:08:17.430 [24126] <2> session_forget: request daemon dropping session/socket 5 (0 remaining)
11:08:17.430 [24126] <2> session_forget: pid = 24127, not done yet.. wait 1 second and try again)
11:08:18.430 [24126] <2> session_forget: child session WIFEXITED() = 0, WEXITSTATUS()= 0
11:08:18.430 [24126] <2> session_forget:  DEAD session/socket 5, ShutDownUserServer = 42 
11:08:18.430 [24126] <2> KillSessionsJobs: getjobcount = 0
11:08:18.430 [24126] <2> poll_mainloop: all done, code = 1 
11:08:18.430 [24126] <2> session_forget: fd = 0 local_session = 0
11:08:18.430 [24126] <16> poll_listen: can't find file descriptor in polling table
11:08:27.865 [24128] <2> supportFiles: bpjava-msvc compiled on Nov  4 2006 at 03:57:51, NetBackup 5.1, level = 510000
11:08:27.865 [24128] <2> supportFiles: debug level is 3
11:08:27.865 [24128] <2> logparams: bpjava-msvc -transient 
11:08:27.865 [24128] <2> bpjava-msvc: myhostame = APRSKULBKP00002, I am >root<, real locale = C, messsage locale = C, my master is APRSKULBKP00002
11:08:27.865 [24128] <2> bpjava-msvc: transient Master, I am not the daemon
11:08:27.865 [24128] <2> acquireIPCfilename: IPC filename = >/tmp/jbpAAAznaaiV<
11:08:27.865 [24128] <2> session_accept: accept socket/fd = 0
11:08:27.866 [24128] <2> bpjava-msvc:  currentObj.MyPort = 13722 , main_accept_init = 0, username = root, real locale = C, auth.conf in /usr/openv/java
11:08:27.866 [24128] <2> bpjava-msvc: Master is transient, no user server port created
11:08:27.867 [24129] <2> session_accept: request daemon accepted session/socket 0, number sessions = 1)
11:08:27.867 [24129] <2> bpjava-msvc:  currentObj.MyPort = 13722 , main_accept_init = 0, username = root, real locale = C, auth.conf in /usr/openv/java
11:08:27.867 [24129] <2> bpjava-msvc: Master is transient, no user server port created
11:08:27.867 [24129] <2> session_dispatch: fd = 0, currentObj.currSocket = 0
11:08:27.867 [24129] <2> session_dispatch: tag = 118 = RANDOM_KEY, lines = 1
11:08:27.868 [24129] <2> command_RANDOM_KEY: enableEncryption
11:08:27.868 [24129] <2> session_dispatch: fd = 0, currentObj.currSocket = 0
11:08:27.868 [24129] <2> session_dispatch: tag = 101 = LOGON_TO_MSERVER, lines = 6
11:08:27.869 [24129] <2> command_LOGON_TO_MSERVER: lines = 6, expectXML = 0
11:08:27.910 [24129] <2> command_LOGON_TO_MSERVER: user = root
11:08:27.910 [24129] <2> command_LOGON_TO_MSERVER: this host = APRSKULBKP00002
11:08:27.910 [24129] <2> command_LOGON_TO_MSERVER: locale = en_8859_1
11:08:27.910 [24129] <2> command_LOGON_TO_MSERVER: password decrypted ok
11:08:27.910 [24129] <2> command_LOGON_TO_MSERVER: currentObj.AuthConfPath = /usr/openv/java/auth.conf
11:08:27.910 [24129] <2> command_LOGON_TO_MSERVER: client version = 510000 IPC , my version = 510000 [IPC]
11:08:27.910 [24129] <2> requireProtocolEncryption: -> Nope
11:08:27.911 [24129] <16> command_LOGON_TO_MSERVER: unable to convert en_8859_1 to common locale, defaulting to C 
11:08:27.911 [24129] <16> command_LOGON_TO_MSERVER: **LOCALE ERROR** locale <en_8859_1> not found in file </usr/openv/msg/.conf>
11:08:27.911 [24129] <2> command_LOGON_TO_MSERVER: converted to common locale = C
11:08:27.911 [24129] <2> command_LOGON_TO_MSERVER: converted to real locale = C
11:08:27.911 [24129] <2> command_LOGON_TO_MSERVER: Oracle locale NLS_LANG = AMERICAN_AMERICA.US7ASCII
11:08:27.911 [24129] <16> peerconnect: gethostbyaddr failed, errno = 0 = Error 0
11:08:27.911 [24129] <2> peerconnect: peer hostname is <not requested>, peer address is 10.192.168.5
11:08:27.911 [24129] <2> findBaseUserName: domain = ., user = root
11:08:27.911 [24129] <2> authenticate: pam username = root
11:08:27.911 [24129] <2> authenticate: pam_service = nbu
11:08:27.912 [24129] <2> authenticate: pam_start successful
11:08:27.917 [24129] <2> conv: pam num_msg = 1
11:08:27.917 [24129] <2> conv: pam *resp = 0x000f24d8
11:08:27.917 [24129] <2> conv: pam i = 0
11:08:27.917 [24129] <2> conv: pam msg[i]->msg_style = 1
11:08:27.917 [24129] <2> conv: pam (*resp)[i].resp = 0x000f2ad8
11:08:27.917 [24129] <2> conv: pam status = 0
11:08:28.270 [24128] <2> session_forget: fd = 5 local_session = 886612
11:08:28.270 [24128] <2> session_forget: request daemon dropping session/socket 5 (0 remaining)
11:08:28.270 [24128] <2> session_forget: pid = 24129, not done yet.. wait 1 second and try again)
11:08:29.270 [24128] <2> session_forget: child session WIFEXITED() = 0, WEXITSTATUS()= 0
11:08:29.270 [24128] <2> session_forget:  DEAD session/socket 5, ShutDownUserServer = 42 
11:08:29.270 [24128] <2> KillSessionsJobs: getjobcount = 0
11:08:29.270 [24128] <2> poll_mainloop: all done, code = 1 
11:08:29.270 [24128] <2> session_forget: fd = 0 local_session = 0
11:08:29.270 [24128] <16> poll_listen: can't find file descriptor in polling table
11:08:34.311 [24130] <2> supportFiles: bpjava-msvc compiled on Nov  4 2006 at 03:57:51, NetBackup 5.1, level = 510000
11:08:34.311 [24130] <2> supportFiles: debug level is 3
11:08:34.312 [24130] <2> logparams: bpjava-msvc -transient 
11:08:34.312 [24130] <2> bpjava-msvc: myhostame = APRSKULBKP00002, I am >root<, real locale = C, messsage locale = C, my master is APRSKULBKP00002
11:08:34.312 [24130] <2> bpjava-msvc: transient Master, I am not the daemon
11:08:34.312 [24130] <2> acquireIPCfilename: IPC filename = >/tmp/jbpAAAiYaqiV<
11:08:34.312 [24130] <2> session_accept: accept socket/fd = 0
11:08:34.313 [24130] <2> bpjava-msvc:  currentObj.MyPort = 13722 , main_accept_init = 0, username = root, real locale = C, auth.conf in /usr/openv/java
11:08:34.313 [24130] <2> bpjava-msvc: Master is transient, no user server port created
11:08:34.313 [24131] <2> session_accept: request daemon accepted session/socket 0, number sessions = 1)
11:08:34.314 [24131] <2> bpjava-msvc:  currentObj.MyPort = 13722 , main_accept_init = 0, username = root, real locale = C, auth.conf in /usr/openv/java
11:08:34.314 [24131] <2> bpjava-msvc: Master is transient, no user server port created
11:08:34.314 [24131] <2> session_dispatch: fd = 0, currentObj.currSocket = 0
11:08:34.314 [24131] <2> session_dispatch: tag = 118 = RANDOM_KEY, lines = 1
11:08:34.314 [24131] <2> command_RANDOM_KEY: enableEncryption
11:08:34.315 [24131] <2> session_dispatch: fd = 0, currentObj.currSocket = 0
11:08:34.315 [24131] <2> session_dispatch: tag = 101 = LOGON_TO_MSERVER, lines = 6
11:08:34.315 [24131] <2> command_LOGON_TO_MSERVER: lines = 6, expectXML = 0
11:08:34.360 [24131] <2> command_LOGON_TO_MSERVER: user = root
11:08:34.360 [24131] <2> command_LOGON_TO_MSERVER: this host = APRSKULBKP00002
11:08:34.360 [24131] <2> command_LOGON_TO_MSERVER: locale = en_8859_1
11:08:34.360 [24131] <2> command_LOGON_TO_MSERVER: password decrypted ok
11:08:34.360 [24131] <2> command_LOGON_TO_MSERVER: currentObj.AuthConfPath = /usr/openv/java/auth.conf
11:08:34.360 [24131] <2> command_LOGON_TO_MSERVER: client version = 510000 IPC , my version = 510000 [IPC]
11:08:34.360 [24131] <2> requireProtocolEncryption: -> Nope
11:08:34.361 [24131] <16> command_LOGON_TO_MSERVER: unable to convert en_8859_1 to common locale, defaulting to C 
11:08:34.361 [24131] <16> command_LOGON_TO_MSERVER: **LOCALE ERROR** locale <en_8859_1> not found in file </usr/openv/msg/.conf>
11:08:34.361 [24131] <2> command_LOGON_TO_MSERVER: converted to common locale = C
11:08:34.361 [24131] <2> command_LOGON_TO_MSERVER: converted to real locale = C
11:08:34.361 [24131] <2> command_LOGON_TO_MSERVER: Oracle locale NLS_LANG = AMERICAN_AMERICA.US7ASCII
11:08:34.361 [24131] <16> peerconnect: gethostbyaddr failed, errno = 0 = Error 0
11:08:34.361 [24131] <2> peerconnect: peer hostname is <not requested>, peer address is 10.192.168.5
11:08:34.361 [24131] <2> findBaseUserName: domain = ., user = root
11:08:34.361 [24131] <2> authenticate: pam username = root
11:08:34.361 [24131] <2> authenticate: pam_service = nbu
11:08:34.362 [24131] <2> authenticate: pam_start successful
11:08:34.366 [24131] <2> conv: pam num_msg = 1
11:08:34.366 [24131] <2> conv: pam *resp = 0x000f24d8
11:08:34.366 [24131] <2> conv: pam i = 0
11:08:34.366 [24131] <2> conv: pam msg[i]->msg_style = 1
11:08:34.366 [24131] <2> conv: pam (*resp)[i].resp = 0x000f24e8
11:08:34.367 [24131] <2> conv: pam status = 0
11:08:34.770 [24130] <2> session_forget: fd = 5 local_session = 886612
11:08:34.770 [24130] <2> session_forget: request daemon dropping session/socket 5 (0 remaining)
11:08:34.770 [24130] <2> session_forget: pid = 24131, not done yet.. wait 1 second and try again)
11:08:35.770 [24130] <2> session_forget: child session WIFEXITED() = 0, WEXITSTATUS()= 0
11:08:35.770 [24130] <2> session_forget:  DEAD session/socket 5, ShutDownUserServer = 42 
11:08:35.770 [24130] <2> KillSessionsJobs: getjobcount = 0
11:08:35.770 [24130] <2> poll_mainloop: all done, code = 1 
11:08:35.770 [24130] <2> session_forget: fd = 0 local_session = 0
11:08:35.770 [24130] <16> poll_listen: can't find file descriptor in polling table
root@APRSKULBKP00002 # 

zarliexs
Level 3

Hi Marianne,

Sorry for my late replies as i'm away from my workplace.

Please see the attached file.

Thank you

Zarl

zarliexs
Level 3

..

Yasuhisa_Ishika
Level 6
Partner Accredited Certified

Here is an sample log in working 5.0GA environment.

Compareing with your log, I doubt that bpjava-msvc child process crashed when loading pam module. It is curious that bpjava-msvc request 'nbu' pam servce instead of 'login' service. Are there any customized setting relating with it?

17:07:29.637 [17289] <2> supportFiles: bpjava-msvc compiled on Apr 30 2004 at 15:50:34, NetBackup 5.1, level = 510000
17:07:29.639 [17289] <2> supportFiles: debug level is 3
17:07:29.641 [17289] <2> logparams: bpjava-msvc -transient
17:07:29.642 [17289] <2> bpjava-msvc: myhostame = nb50ga, I am >root<, current locale = C, my master is nb50ga
17:07:29.642 [17289] <2> bpjava-msvc: transient Master, I am not the daemon
17:07:29.642 [17289] <2> session_accept: accept socket/fd = 0
17:07:29.648 [17290] <2> session_accept: request daemon accepted session/socket 0, number sessions = 1)
17:07:29.648 [17290] <2> bpjava-msvc:  currentObj.MyPort = 13722 , main_accept_init = 0, username = root, locale = C, auth.conf in /usr/openv/java
17:07:29.649 [17290] <2> bpjava-msvc: Master is transient, no user server port created
17:07:29.650 [17290] <2> session_dispatch: fd = 0, currentObj.currSocket = 0
17:07:29.650 [17290] <2> session_dispatch: tag = 118 = RANDOM_KEY, lines = 1
17:07:29.651 [17290] <2> command_RANDOM_KEY: client key = >73cc6a97f98220f94810049c76293b38<
17:07:29.652 [17290] <2> command_RANDOM_KEY: server key = >23404199482129522823<
17:07:29.664 [17289] <2> bpjava-msvc:  currentObj.MyPort = 13722 , main_accept_init = 0, username = root, locale = C, auth.conf in /usr/openv/java
17:07:29.665 [17289] <2> bpjava-msvc: Master is transient, no user server port created
17:07:29.713 [17290] <2> session_dispatch: fd = 0, currentObj.currSocket = 0
17:07:29.713 [17290] <2> session_dispatch: tag = 101 = LOGON_TO_MSERVER, lines = 6
17:07:29.714 [17290] <2> command_LOGON_TO_MSERVER: lines = 6, expectXML = 0
17:07:29.760 [17290] <2> command_LOGON_TO_MSERVER: user = root
17:07:29.760 [17290] <2> command_LOGON_TO_MSERVER: this host = nb50ga
17:07:29.760 [17290] <2> command_LOGON_TO_MSERVER: locale = en_8859_1
17:07:29.760 [17290] <2> decryptString: decrypt with key 1 = >73cc6a97f98220f94810049c76293b38<, and key 2 = >23404199482129522823<
17:07:29.761 [17290] <2> command_LOGON_TO_MSERVER: password decrypted ok
17:07:29.761 [17290] <2> command_LOGON_TO_MSERVER: currentObj.AuthConfPath = /usr/openv/java/auth.conf
17:07:29.761 [17290] <2> command_LOGON_TO_MSERVER: client version = 510000 , my version = 510000 [IPC]
17:07:29.771 [17290] <16> command_LOGON_TO_MSERVER: unable to convert en_8859_1 to common locale, defaulting to C
17:07:29.771 [17290] <16> command_LOGON_TO_MSERVER: **LOCALE ERROR** locale <en_8859_1> not found in file </usr/openv/msg/.conf>
17:07:29.771 [17290] <2> command_LOGON_TO_MSERVER: converted to common locale = C
17:07:29.771 [17290] <2> command_LOGON_TO_MSERVER: converted to real locale = C
17:07:29.771 [17290] <2> command_LOGON_TO_MSERVER: Oracle locale NLS_LANG = AMERICAN_AMERICA.US7ASCII
17:07:29.773 [17290] <2> peerconnect: peer hostname is <not requested>, peer address is xxx.xxx.xxx.xxx
17:07:29.773 [17290] <2> findBaseUserName: domain = ., user = root
17:07:29.774 [17290] <2> authenticate: pam username = root
17:07:29.774 [17290] <2> authenticate: pam_service = login
17:07:29.789 [17290] <2> authenticate: pam_start successful
17:07:29.905 [17290] <2> conv: pam num_msg = 1
17:07:29.905 [17290] <2> conv: pam *resp = 0x000e8d90
17:07:29.905 [17290] <2> conv: pam i = 0
17:07:29.905 [17290] <2> conv: pam msg[i]->msg_style = 1
17:07:29.905 [17290] <2> conv: pam (*resp)[i].resp = 0x000e92c8
17:07:29.905 [17290] <2> conv: pam status = 0
17:07:29.908 [17290] <2> authenticate: pam_authenticate OK
17:07:29.968 [17290] <2> authenticate: pam_acct_mgmt OK
17:07:29.971 [17290] <2> authenticate: pam_status = 0
17:07:29.971 [17290] <2> authenticate: pam_status means Success
17:07:29.972 [17290] <2> authenticate: pwent = 0x000ca1cc
17:07:29.972 [17290] <2> authenticate: pw_uid = 0
17:07:29.972 [17290] <2> authenticate: pw_gid = 1
17:07:29.972 [17290] <2> authenticate: pw_name = root
17:07:29.972 [17290] <2> getUserServerRecord: requesting record for host = xxx.xxx.xxx.xxx, user = root, locale = C
17:07:29.972 [17290] <2> getUserServerRecord: new index = 0
17:07:29.972 [17290] <2> command_LOGON_TO_MSERVER: Using IPC connectivity for user server to master server, IPC =
17:07:29.972 [17290] <2> command_LOGON_TO_MSERVER: Not requesting IPC connectivity for user server to client
17:07:30.009 [17292] <2> setIDs: setuid = 0
17:07:30.009 [17292] <2> setIDs: setgid = 1
17:07:30.017 [17290] <2> setUserServerPid: index  = 0, new pid = 17291
17:07:30.063 [17291] <2> fork_off_createCredential: vxss_status is >38<
17:07:30.130 [17291] <2> fork_off_createCredential: bp_status is >193<, VxSS authentication is requested but not allowed
17:07:30.130 [17291] <2> createCredential: bp_status is >193<, VxSS authentication is requested but not allowed
17:07:30.130 [17291] <16> isVxssActive: authentication determination failed, assume none required: (193) VxSS authentication is requested but not allowed
17:07:30.130 [17291] <2> isVxssActive: vxss authentication is NOT required
17:07:30.130 [17291] <2> userIsAuthorizedAdmin: auth.conf file is /usr/openv/java/auth.conf
17:07:30.131 [17291] <2> userIsAuthorizedAdmin: root does  have admin privileges
17:07:30.606 [17290] <2> readCharByChar: socket closed gracefully
17:07:30.607 [17290] <2> session_dispatch: fd = 0, currentObj.currSocket = 0
17:07:30.607 [17290] <2> session_dispatch: tag = -1 = <Unknown Protocol>, lines = -1
17:07:30.607 [17290] <2> session_forget: fd = 0 local_session = 833596
17:07:30.607 [17290] <2> session_forget: request daemon dropping session/socket 0 (0 remaining)
17:07:30.607 [17290] <2> session_forget:  DEAD session/socket 0, ShutDownUserServer = 42
17:07:30.607 [17290] <2> KillSessionsJobs: getjobcount = 0
17:07:30.607 [17290] <2> poll_mainloop: all done, code = 1
17:07:30.612 [17289] <2> session_forget: fd = 5 local_session = 833596
17:07:30.612 [17289] <2> session_forget: request daemon dropping session/socket 5 (0 remaining)
17:07:30.612 [17289] <2> session_forget: child session WIFEXITED() = 1, WEXITSTATUS()= 0
17:07:30.612 [17289] <2> session_forget:  DEAD session/socket 5, ShutDownUserServer = 42
17:07:30.612 [17289] <2> KillSessionsJobs: getjobcount = 0
17:07:30.612 [17289] <2> poll_mainloop: all done, code = 1
17:07:30.613 [17289] <2> session_forget: fd = 0 local_session = 0
17:07:30.613 [17289] <16> poll_listen: can't find file descriptor in polling table

revarooo
Level 6
Employee

I see in your log this issue:

11:08:27.911 [24129] <16> peerconnect: gethostbyaddr failed, errno = 0 = Error 0

Run:

bpcltncmd -self

bpclntcmd -ip <master_ip>

bpclntcmd -hn <master_hostname>

post results

zarliexs
Level 3

Hi Yasuhisa,

Currently at that moment, if Im not mistaken, the log have combined with the successful login. The problem if when I login using APRSKULBKP00002. How to know I've the modified pam module?

zarliexs
Level 3

Hi revaroo,

 

Here is the output as per requested.

 

 

root@APRSKULBKP00002 # /usr/openv/netbackup/bin/bpclntcmd -self
yp_get_default_domain failed: (6) internal yp server or client error
NIS does not seem to be running: (1) args to yp function are bad
gethostname() returned: APRSKULBKP00002
host APRSKULBKP00002: APRSKULBKP00002 at 10.192.168.6 (0xac0a806)
checkhname: aliases:
 
root@APRSKULBKP00002 # /usr/openv/netbackup/bin/bpclntcmd -ip 10.192.168.6
checkhaddr: host   : APRSKULBKP00002: APRSKULBKP00002 at 10.192.168.6 (0xac0a806)
checkhaddr: aliases:
 
root@APRSKULBKP00002 # /usr/openv/netbackup/bin/bpclntcmd -hn APRSKULBKP00002
host APRSKULBKP00002: APRSKULBKP00002 at 10.192.168.6 (0xac0a806)
checkhname: aliases:
 
root@APRSKULBKP00001 #cat /usr/openv/msg/.conf
TM 6  french      2 fr
TM 12 fr_FR.roman8 2 fr
TM 5  fr_FR       2 fr
TM 5  Fr_FR       2 fr
TM 2  FR          2 fr
TM 3  fra         2 fr
TM 5  Fr-BE       2 fr
TM 5  Fr-CH       5 fr_CH
TM 5  Fr-SW       5 fr_CH
TM 6  german      2 de
TM 2  DE          2 de
TM 5  De_DE       2 de
TM 5  Gr_GR       2 de
TM 5  de_AT       2 de
TM 5  de_DE       2 de
TM 5  De_CH       5 de_CH
TM 5  Gr_SW       5 de_CH
TM 6  korean      2 ko
TM 5  greek       2 el
TM 5  el_GR       2 el
TM 7  spanish     2 es
TM 8  american    5 en_US
TM 5  czech       2 cs
TM 6  hebrew      2 iw
TM 9  norwegian   2 no
TM 5  No_NO       2 no
TM 5  no_NO       2 no
TM 7  swedish     2 sv
TM 5  Sv_SE       2 sv
TM 5  Sv_SV       2 sv
TM 6  arabic      2 ar
TM 6  danish      2 da
TM 5  da_DK       2 da
TM 5  Da_DK       2 da
TM 9  hungarian   2 hu
TM 6  polish      2 pl
TM 5  Po_PO       2 pl
TM 4  thai        2 th
TM 8  arabic-w    2 ar
TM 5  dutch       2 nl
TM 5  Du_BE       2 nl
TM 5  Nl_BE       2 nl
TM 5  nl_BE       2 nl
TM 5  Du_DL       2 nl
TM 9  icelandic   2 is
TM 5  is_IS       2 is
TM 10 portuguese  2 pt
TM 5  pt_BR       2 pt
TM 5  Pt_PT       2 pt
TM 5  pt_PT       2 pt
TM 7  turkish     2 tr
TM 5  tr_TR       2 tr
TM 9  bulgarian   2 bg
TM 7  english     2 en
TM 12 en_GB.roman8 2 en
TM 5  en_GB       5 en_UK
TM 5  EN_GB       5 en_UK
TM 5  En_UK       5 en_UK
TM 5  en_IE       5 en_UK
TM 5  en_NZ       5 en_UK
TM 5  en_AU       5 en_UK
TM 5  en_CA       5 en_US
TM 5  en_JP       5 en_UK
TM 7  italian     2 it
TM 2  IT          2 it
TM 5  it_CH       2 it
TM 5  it_IT       2 it
TM 5  It_IT       2 it
TM 8  rumanian    2 ro
TM 8  c-french    5 fr_CA
TM 5  Fr_CA       5 fr_CA
TM 5  Fr_CF       5 fr_CA
TM 7  finnish     2 fi
TM 5  Fi_SU       2 fi
TM 5  Fi_FI       2 fi
TM 5  fi_FI       2 fi
TM 13 Ja_JP.IBM-943      2 ja     . AIX, Japanese SJIS
TM 15 ja_JP.IBM-eucJP    2 ja     . AIX, Japanese EUC
TM 8  japanese    2 ja
TM 11 ja_JP.eucJP 2 ja            . Linux, Solaris, Japanese EUC
TM 10 ja_JP.SJIS  2 ja
TM 9  ja_JP.PCK   2 ja
TM 5  japan       2 ja
TM 5  Ja_JP       2 ja
TM 5  ja_JP       2 ja
TM 3  JPN         2 ja
TM 3  jpn         2 ja
TM 8  katakana    2 ja
TM 11 ja_JP.kana8 2 ja
TM 13 zh_CN.GB18030 2 zh          . Solaris, gb18030 
TM 6  zh.GBK      2 zh            . Solaris, gbk
TM 9  zh_CN.GBK   2 zh            . Solaris, gbk
TM 9  zh_CN.EUC   2 zh            . Solaris, gb2312
TM 2  zh          2 zh            . Solaris, gb2312
TM 13 zh_CN.gb18030 2 zh          . HP, Linux, gb18030 
TM 12 zh_CN.hp15CN  2 zh          . HP, gb2312 
TM 13 Zh_CN.GB18030 2 zh          . AIX, gb18030 
TM 5  Zh_CN       2 zh            . AIX 5.1+ gb18030, pre AIX 5.1 gbk 
TM 15 zh_CN.IBM-eucCN 2 zh        . AIX, gb2312
TM 5  zh_CN       2 zh            . AIX, Linux, gb2312
TM 9  zh_CN.gbk   2 zh            . Linux, gbk 
TM 7  chinese     2 zh
TM 9  chinese-s   2 zh
TM 9  chinese-t   2 zh
TM 9  chinese-t   5 zh-TW
TM 3  CHS         2 zh
TM 3  CHT         2 zh
TM 7  russian     2 ru
TM 13 serbocroatian 2 sh
TM 7  slovene     2 sk
TM 5  es_GT       2 es
TM 5  es_UY       2 es
TM 5  es_AR       2 es
TM 5  es_BO       2 es
TM 5  es_CL       2 es
TM 5  es_CR       2 es
TM 5  es_CO       2 es
TM 5  es_MX       2 es
TM 5  es_NI       2 es
TM 5  es_PA       2 es
TM 5  es_PE       2 es
TM 5  es_VE       2 es
TM 5  es_ES       2 es
TM 5  Es_ES       2 es
TM 5  Sp_SP       2 es
TM 5  es_EC       2 es
TM 5  es_SV       2 es
TM 9  en_FW.PCK   5 en_FW
TM 5  en_FW       9 en_FW.PCK
 
OR 1  C                   25 AMERICAN_AMERICA.US7ASCII
OR 2  en                  25 AMERICAN_AMERICA.US7ASCII
OR 5  en_US               25 AMERICAN_AMERICA.US7ASCII
OR 8  american            25 AMERICAN_AMERICA.US7ASCII
OR 7  english             25 AMERICAN_AMERICA.US7ASCII
OR 12 en_GB.roman8        25 AMERICAN_AMERICA.US7ASCII
OR 3  ENU                 29 AMERICAN_AMERICA.WE8MSWIN1252
OR 5  en_GB               35 ENGLISH_UNITED KINGDOM.WE8ISO8859P1
OR 2  de                  27 GERMAN_GERMANY.WE8ISO8859P1
OR 5  de_DE               27 GERMAN_GERMANY.WE8ISO8859P1
OR 6  german              27 GERMAN_GERMANY.WE8ISO8859P1
OR 2  fr                  26 FRENCH_FRANCE.WE8ISO8859P1
OR 5  fr_FR               26 FRENCH_FRANCE.WE8ISO8859P1
OR 6  french              26 FRENCH_FRANCE.WE8ISO8859P1
OR 2  es                  26 SPANISH_SPAIN.WE8ISO8859P1
OR 5  es_ES               26 SPANISH_SPAIN.WE8ISO8859P1
OR 7  spanish             26 SPANISH_SPAIN.WE8ISO8859P1
OR 2  ja                  22 JAPANESE_JAPAN.JA16EUC
OR 5  ja_JP               22 JAPANESE_JAPAN.JA16EUC
OR 8  japanese            23 JAPANESE_JAPAN.JA16SJIS
OR 10 ja_JP.SJIS          23 JAPANESE_JAPAN.JA16SJIS
OR 15 ja_JP.IBM-eucJP     22 JAPANESE_JAPAN.JA16EUC
OR 3  JPN                 23 JAPANESE_JAPAN.JA16SJIS
OR 2  zh                  33 SIMPLIFIED CHINESE_CHINA.ZHS16GBK
OR 5  zh_CN               33 SIMPLIFIED CHINESE_CHINA.ZHS16GBK
OR 7  chinese             33 SIMPLIFIED CHINESE_CHINA.ZHS16GBK
OR 9  chinese-s           33 SIMPLIFIED CHINESE_CHINA.ZHS16GBK
OR 13 zh_CN.GB18030       33 SIMPLIFIED CHINESE_CHINA.ZHS16GBK
OR 9  zh_CN.EUC           39 SIMPLIFIED CHINESE_CHINA.ZHS16CGB231280

Yasuhisa_Ishika
Level 6
Partner Accredited Certified

I suppose your server has been customized by the method described in this technote.
http://www.symantec.com/docs/TECH68559

By the way, your log shows only failed login attempted from 10.192.168.5 whereas IP address of APRSKULBKP00002 is 10.192.168.5.

To isolate your issue, please remove(or rename) pam_service.txt and try again.

zarliexs
Level 3

Hi Yasuhisa,

I've tried the guide from the link it seem still the same error. Below is the log from :

 

root@APRSKULBKP00002 # cat /usr/openv/java/logs/root.jnbSA.25683.log 
 
Your DISPLAY environment variable is set as follows:
:0.0
 
java version "1.4.0_04"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.0_04-b04)
Java HotSpot(TM) Client VM (build 1.4.0_04-b04, mixed mode)
 
[-1] vrts.common.server.BpjavaLoginModule-> login called
[-1] vrts.common.server.BpjavaLoginModule-> hostname: APRSKULBKP00002
[-1] vrts.common.server.BpjavaLoginModule-> user: root
[-1] vrts.common.server.BpjavaLoginModule-> password: xxxxx
[-1] vrts.common.server.BpjavaLoginModule-> port: 13722
[-1] vrts.common.server.BpjavaLoginModule-> server request: null
SI:Constructor:Thread[Thread-5,6,main]:root:APRSKULBKP00002:13722:null
***SR-Const:After SI Inst:Thread[AWT-EventQueue-0,6,main][root][APRSKULBKP00002][13722]
ServerInterface:setDebugLevel:262144
BpjavaLoginModule:Setting ServerRequest debug:262144
BpjavaLoginModule:connectServer:[root][<users_pw>][APRSKULBKP00002][13722]
Character encoding = ISO8859_1
(SR)Logon: 
        Protocol Code: 101
        Status: 505
        Error Msg: Can not connect to the NB-Java authentication service on APRSKULBKP00002 on the configured port - 13722.
 
Exception: java.lang.NullPointerException
Exception message: null
        App Locale: en_8859_1
        Server Locale: en_8859_1
        TO[0]: root
        TO[1]: APRSKULBKP00002
        TO[2]: en_8859_1
        TO[3]: XXXX
        TO[4]: auth.conf
        TO[5]: 510000
        FROM[0]: 
        Aux data: 
 
[-1] vrts.common.server.BpjavaLoginModule-> abort called
HostConnectionsMgr:updateHostConnectionCount:HostConnection nonexistent:root APRSKULBKP00002
Full thread dump Java HotSpot(TM) Client VM (1.4.0_04-b04 mixed mode):
 
"TimerQueue" daemon prio=5 tid=0x3ac9c8 nid=0xf waiting on monitor [e4bff000..e4bffc50]
        at java.lang.Object.wait(Native Method)
        - waiting on <e6ccd028> (a javax.swing.TimerQueue)
        at javax.swing.TimerQueue.run(TimerQueue.java:231)
        - locked <e6ccd028> (a javax.swing.TimerQueue)
        at java.lang.Thread.run(Thread.java:536)
 
"Thread-4" prio=5 tid=0x2b9a8 nid=0x1 waiting on monitor [0..ffbfe390]
 
"AWT-EventQueue-0" prio=6 tid=0x357c60 nid=0xe waiting on monitor [e4cfe000..e4cffc50]
        at java.lang.Object.wait(Native Method)
        - waiting on <e8984b98> (a java.awt.EventQueue)
        at java.lang.Object.wait(Object.java:426)
        at java.awt.EventQueue.getNextEvent(EventQueue.java:329)
        - locked <e8984b98> (a java.awt.EventQueue)
        at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:155)
        at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:144)
        at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:134)
        at java.awt.Dialog.show(Dialog.java:536)
        at vrts.common.utilities.CommonDialog.show(CommonDialog.java:282)
        at vrts.common.utilities.AttentionDialog.show(AttentionDialog.java:1268)
        at java.awt.Component.show(Component.java:1128)
        at java.awt.Component.setVisible(Component.java:1083)
        at vrts.common.utilities.CommonDialog.setVisible(CommonDialog.java:391)
        at vrts.common.utilities.AttentionDialog.setVisible(AttentionDialog.java:1296)
        at vrts.common.utilities.AttentionDialog.showMessageDialog(AttentionDialog.java:211)
        at vrts.nbe.LoginFrame.loginButtonAction(LoginFrame.java:524)
        at vrts.nbe.LoginFrame$ButtonAction.actionPerformed(LoginFrame.java:564)
        at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1767)
        at javax.swing.AbstractButton$ForwardActionEvents.actionPerformed(AbstractButton.java:1820)
        at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:419)
        at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:257)
        at javax.swing.plaf.basic.BasicRootPaneUI$DefaultAction.actionPerformed(BasicRootPaneUI.java:155)
        at javax.swing.SwingUtilities.notifyAction(SwingUtilities.java:1502)
        at javax.swing.JComponent.processKeyBinding(JComponent.java:2422)
        at javax.swing.KeyboardManager.fireBinding(KeyboardManager.java:253)
        at javax.swing.KeyboardManager.fireKeyboardAction(KeyboardManager.java:202)
        at javax.swing.JComponent.processKeyBindingsForAllComponents(JComponent.java:2499)
        at javax.swing.JComponent.processKeyBindings(JComponent.java:2491)
        at javax.swing.JComponent.processKeyEvent(JComponent.java:2385)
        at java.awt.Component.processEvent(Component.java:4831)
        at java.awt.Container.processEvent(Container.java:1525)
        at java.awt.Component.dispatchEventImpl(Component.java:3527)
        at java.awt.Container.dispatchEventImpl(Container.java:1582)
        at java.awt.Component.dispatchEvent(Component.java:3368)
        at java.awt.KeyboardFocusManager.redispatchEvent(KeyboardFocusManager.java:1717)
        at java.awt.DefaultKeyboardFocusManager.dispatchKeyEvent(DefaultKeyboardFocusManager.java:568)
        at java.awt.DefaultKeyboardFocusManager.preDispatchKeyEvent(DefaultKeyboardFocusManager.java:740)
        at java.awt.DefaultKeyboardFocusManager.typeAheadAssertions(DefaultKeyboardFocusManager.java:673)
        at java.awt.DefaultKeyboardFocusManager.dispatchEvent(DefaultKeyboardFocusManager.java:534)
        at java.awt.Component.dispatchEventImpl(Component.java:3397)
        at java.awt.Container.dispatchEventImpl(Container.java:1582)
        at java.awt.Window.dispatchEventImpl(Window.java:1586)
        at java.awt.Component.dispatchEvent(Component.java:3368)
        at java.awt.EventQueue.dispatchEvent(EventQueue.java:445)
        at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:191)
        at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:144)
        at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:138)
        at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:130)
        at java.awt.EventDispatchThread.run(EventDispatchThread.java:98)
 
"AWT-Motif" daemon prio=6 tid=0x2ee170 nid=0xc runnable [e4eff000..e4effc50]
        at sun.awt.motif.MToolkit.run(Native Method)
        at java.lang.Thread.run(Thread.java:536)
 
"AWT-Shutdown" prio=5 tid=0x2d4898 nid=0xb waiting on monitor [e4fff000..e4fffc50]
        at java.lang.Object.wait(Native Method)
        - waiting on <e89d65e0> (a java.lang.Object)
        at java.lang.Object.wait(Object.java:426)
        at sun.awt.AWTAutoShutdown.run(AWTAutoShutdown.java:259)
        - locked <e89d65e0> (a java.lang.Object)
        at java.lang.Thread.run(Thread.java:536)
 
"Thread-2" daemon prio=5 tid=0x2a1e80 nid=0xa waiting on monitor [e51ff000..e51ffc50]
        at java.lang.Object.wait(Native Method)
        - waiting on <e89cc578> (a java.util.TaskQueue)
        at java.util.TimerThread.mainLoop(Timer.java:429)
        - locked <e89cc578> (a java.util.TaskQueue)
        at java.util.TimerThread.run(Timer.java:382)
 
"Thread-1" prio=1 tid=0x29c700 nid=0x9 waiting on monitor [e52ff000..e52ffc50]
        at java.lang.Thread.sleep(Native Method)
        at vrts.nbu.admin.MemLowDialog$MemThread.run(MemLowDialog.java:303)
 
"Signal Dispatcher" daemon prio=10 tid=0xa7be8 nid=0x7 waiting on monitor [0..0]
 
"Finalizer" daemon prio=8 tid=0xa1c88 nid=0x4 waiting on monitor [e6a7f000..e6a7fc50]
        at java.lang.Object.wait(Native Method)
        - waiting on <e89cc738> (a java.lang.ref.ReferenceQueue$Lock)
        at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:111)
        - locked <e89cc738> (a java.lang.ref.ReferenceQueue$Lock)
        at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:127)
        at java.lang.ref.Finalizer$FinalizerThread.run(Finalizer.java:159)
 
"Reference Handler" daemon prio=10 tid=0xa03a0 nid=0x3 waiting on monitor [e6b7f000..e6b7fc50]
        at java.lang.Object.wait(Native Method)
        - waiting on <e89cc7a0> (a java.lang.ref.Reference$Lock)
        at java.lang.Object.wait(Object.java:426)
        at java.lang.ref.Reference$ReferenceHandler.run(Reference.java:113)
        - locked <e89cc7a0> (a java.lang.ref.Reference$Lock)
 
"VM Thread" prio=5 tid=0x9f018 nid=0x2 runnable 
 
"VM Periodic Task Thread" prio=10 tid=0xa6918 nid=0x5 waiting on monitor 
"Suspend Checker Thread" prio=10 tid=0xa7280 nid=0x6 runnable 
 
Warmest Regards,
Razali

Yasuhisa_Ishika
Level 6
Partner Accredited Certified

Have you tried removing pam_service.txt?
I assume that someone customized PAM authentication by making pam_service.txt. I want to see if you can connect to the server with default configuration. By default, pam_service.txt does not exit, and NetBackup authenticate user through "login" PAM service.

zarliexs
Level 3

 

Currently I've just do the fresh installation of the Veritas Netbackup 5.1 without apply the Maintenance Patch.
 
 
1.) When run the jnbSA for the 1st time after fresh installation, the error still the same.
 
2.) After that, I've just applied the link as provided, http://www.symantec.com/docs/TECH68559 but still no luck.