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Netbackup 7.1 Client Install

backmeup78
Level 3

Hi All

 

Im currently trying to install Netbackup client on a Win 2003 server 64bit,After uninstalling backupexec and then installing NBU.

 

02-22-2013,13:58:33 : Could not retrieve CustomActionData MSI property.

 

then later  ends with this

 

02-22-2013,13:58:35 : Action ended 13:58:35: INSTALL. Return value 3.

 

I have tried numerious ways such as:

1. cleaning registry

2. run locally

wondering if you have any ideas how to fix

 

Please note: i also tried to install backupexe client and it failed too

9 REPLIES 9

Ashish-Sharma
Level 6
Accredited

hello,

Check this

NetBackup 7 software installation fails with MsiInstaller errors reported in the Windows Application Event log.

 

Article:TECH126050  |  Created: 2010-01-05  |  Updated: 2011-04-14  |  Article URL http://www.symantec.com/docs/TECH126050

 

Sumit_G
Level 4
Accredited Certified

Check the below forum

https://www-secure.symantec.com/connect/forums/nbu-installation-windows-2008-64bit#comment-7175561

https://www-secure.symantec.com/connect/forums/netbackup-client-installation-bugged-out-windows-server-2008

 

NetBackup 7 software installation fails with MsiInstaller errors reported in the Windows Application Event log.

Article:TECH126050  |  Created: 2010-01-05  |  Updated: 2011-04-14  |  Article URL http://www.symantec.com/docs/TECH126050
 

 

backmeup78
Level 3

Hi Ashish,

 

Thanks for you help, but unfortunately didnt work :(. any other ideas ?

backmeup78
Level 3

Hi Sumit,

 

Thanks for your help, ive tried the above links as well no luck im afraid

Ashish-Sharma
Level 6
Accredited

backmeup78
Level 3

Hi Ashish,

 

the key didnt exist :(

 

 

Ashish-Sharma
Level 6
Accredited

Hello,

 below Value "return value 3".

You also look for the MSI Errors:

http://msdn.microsoft.com/en-us/library/windows/desktop/aa368542(v=vs.85).aspx

and Product version, source of Install package and Errors if any

V4
Level 6
Partner Accredited

May be you have already done. But Just re-verify it and check if it works.. i did got same error on system where i removed NBU client and was trying to promote it as master server.

Remove all NBU Directory reference

download everything search tool for quick search across all local drives (http://www.voidtools.com/download.php)

It takes 2-3 mins to build up NTFS journal

Search for following

Veritas, Symantec, BackupExec, NetBackup

Do verify you do not have any other products deployed from same family or has dependency direct/indirect.

For registry clean up ; Following TN must address you to RCA

http://www.symantec.com/docs/TECH87262

 

Let us know if it helps

 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

You seem to have a problem with Windows installer on this client.

Please open a support call with Microsoft.