Netbackup 7.1 Client-side Deduplication Fails Status 83

[AlanTLR]

I'm testing client-side deduplication and am getting Status code 83 failures.  I had an open case with Symantec open on this before and we did some troubleshooting, but never got it resolved and went back to media server deduplication.  Most of the troubleshooting steps involved checking resolution and port communication between the client and the media server.

The Master server is a Sparc64 Solaris running NetBackup 7.1.  The Deduplication Media server, where the MSDP is stores is a Windows 2008R2 SP2 x64 running NetBackup 7.1.  The client is a Windows 2003 Server (32-bit) running NetBackup 7.1.

The following is from the job activity:

 12/14/2011 09:48:54 - Info nbjm (pid=11872) starting backup job (jobid=61878) for client gabor, policy Windows-EVA, schedule Weekly_Full
12/14/2011 09:48:54 - Info nbjm (pid=11872) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=61878, request id:{82456C86-2673-11E1-B008-00144F81E4DA})
12/14/2011 09:48:54 - requesting resource hsphxmdd01-pd
12/14/2011 09:48:54 - requesting resource wayback.NBU_CLIENT.MAXJOBS.gabor
12/14/2011 09:48:54 - requesting resource wayback.NBU_POLICY.MAXJOBS.Windows-EVA
12/14/2011 09:48:56 - granted resource  wayback.NBU_CLIENT.MAXJOBS.gabor
12/14/2011 09:48:56 - granted resource  wayback.NBU_POLICY.MAXJOBS.Windows-EVA
12/14/2011 09:48:56 - granted resource  MediaID=@aaaag;DiskVolume=PureDiskVolume;DiskPool=hsphxmdd01-pd;Path=PureDiskVolume;StorageServer=hsphxmdd01;MediaServer=hsphxmdd01
12/14/2011 09:48:56 - granted resource  hsphxmdd01-pd
12/14/2011 09:48:56 - estimated 0 kbytes needed
12/14/2011 09:48:56 - Info nbjm (pid=11872) started backup job for client gabor, policy Windows-EVA, schedule Weekly_Full on storage unit hsphxmdd01-pd
12/14/2011 09:48:57 - started process bpbrm (pid=6876)
12/14/2011 09:48:58 - Info bpbrm (pid=6876) gabor is the host to backup data from
12/14/2011 09:49:03 - Info bpbrm (pid=6876) reading file list from client
12/14/2011 09:49:04 - connecting
12/14/2011 09:49:06 - Info bpbrm (pid=6876) starting bpbkar32 on client
12/14/2011 09:49:07 - connected; connect time: 0:00:00
12/14/2011 09:49:10 - Info bpbkar32 (pid=6220) Backup started
12/14/2011 09:49:10 - Info bptm (pid=3016) start
12/14/2011 09:49:10 - Info bptm (pid=3016) using 262144 data buffer size
12/14/2011 09:49:10 - Info bptm (pid=3016) setting receive network buffer to 1049600 bytes
12/14/2011 09:49:10 - Info bptm (pid=3016) using 124 data buffers
12/14/2011 09:49:11 - Info hsphxmdd01 (pid=3016) Using OpenStorage client direct to backup from client gabor to hsphxmdd01
12/14/2011 09:49:20 - Critical bptm (pid=3016) sts_open_target_server failed: error 2060022 software error
12/14/2011 09:49:20 - Critical bptm (pid=3016) failure to open proxy target server hsphxmdd01: plug-in reports error 2060022 software error
12/14/2011 09:49:28 - end writing
media open error  (83) 

And the following is from the client's nbostpxy log:

 09:48:40.093[4384.7624][DEBUG][61878:bptm:3016:hsphxmdd01][log_corelib]libsts claim_server_dir() 11/12/14 09:48:40: opening plugin directory C:\Program Files\Veritas\NetBackup\bin\
09:48:40.093[4384.7624][DEBUG][61878:bptm:3016:hsphxmdd01][log_corelib]libsts claim_server_dir() 11/12/14 09:48:40: opening plugin directory C:\Program Files\Veritas\NetBackup\bin\\ost-plugins
09:48:40.093[4384.7624][DEBUG][61878:bptm:3016:hsphxmdd01][log_corelib]libsts openp() 11/12/14 09:48:40: opening module C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspipd.dll
09:48:41.078[4384.7196][DEBUG][dummy][StorageServerImpl::StorageServerImpl]init object StorageServerImpl
09:48:49.109[4384.7196][ERROR][dummy][61878:bptm:3016:hsphxmdd01]pd_register ERROR PdvfsRegisterOST for hsphxmdd01 failed (22 Invalid argument)
09:48:49.109[4384.7196][ERROR][dummy][61878:bptm:3016:hsphxmdd01]add_mount PdvfsMount failed, server hsphxmdd01#1 (5 Input/output error)
09:48:49.109[4384.7196][ERROR][dummy][61878:bptm:3016:hsphxmdd01]libsts opensvh() 11/12/14 09:48:49: v11_open_server failed in plugin C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspipd.dll err 2060022
09:48:49.109[4384.7196][ERROR][dummy][61878:bptm:3016:hsphxmdd01]cp_open_target_server 11/12/14 09:48:49: fail to open sts server 1: PureDisk:hsphxmdd01, return value: 2060022
09:48:49.109[4384.7196][ERROR][dummy][61878:bptm:3016:hsphxmdd01]libsts opensvh() 11/12/14 09:48:49: v11_open_target_server failed in plugin C:\Program Files\Veritas\NetBackup\bin\\libstspicp.dll err 2060022
09:48:49.109[4384.7196][ERROR][61878:bptm:3016:hsphxmdd01][StorageServerImpl::openTargetServer]sts_open_target_server failed, sts return 2060022
09:48:54.375[4384.7556][DEBUG][dummy][StorageServerImpl::StorageServerImpl]init object StorageServerImpl
09:48:54.375[4384.7556][INFO][dummy][StorageServerManagerImpl::openServer]succeed to get the reference StorageServer object.
09:48:54.390[4384.7556][DEBUG][dummy][StorageServerImpl::StorageServerImpl]init object StorageServerImpl
09:48:54.390[4384.7556][INFO][dummy][StorageServerManagerImpl::openServer]succeed to get the reference StorageServer object. 

I'm most likely going to open another case, but wanted to check on here in case anyone else may have already found a solution.  The short and long (FQDN) names are in the \windows\system32\etc\hosts file of the media server and the client.  They're also in the /etc/hosts file of the master, and they can all ping each other with no packet loss.  Note: this also happens with my 64-bit clients, too.

[skarve]

Most issues with client side dedupe have been solved by upgrading to 7.1.0.2.

Also key factor is name resolution, but I guess you have already tested that.

[AbdulRasheed · Accepted solution]

Hi AlanTLR,

   I would recommend working with support on this one. The clue is here:

09:48:49.109[4384.7196][ERROR][dummy][61878:bptm:3016:hsphxmdd01]pd_register ERROR PdvfsRegisterOST for hsphxmdd01 failed (22 Invalid argument)

As the registration itself is failing, we may need to increase the debug level on nbostproxy log so that it will spit out the exact arguments during pd_register call. Skarve is correct about considering 7.1.0.2. Support can help you eliminate the environmental issues.

[Mark_Solutions]

A couple of things here - Firstly the client must never be at a higher netbackup release that the media server Second check out the netbackup proxy service on the client is set to manual startup, and not using a specific account - leave it as local system Hope this helps

[AlanTLR]

The Netbackup client is the same as the master and media server.  The NetBackup proxy service on the client has been verified as being manual startup as 'Local System'.

[AlanTLR]

Thanks.  I've downloaded the 7.1.0.2 update and applied it on the master.  7.1.0.2 update was also applied to the media server and the client.  I increased the logging on the client and with the same 83 status:

 
13:49:12.046[7044.7936][DEBUG][dummy][main]VERBOSE setting: 5
13:49:12.046[7044.7936][DEBUG][dummy][main]argv[0] = C:\Program Files\Veritas\NetBackup\bin\nbostpxy.exe
13:49:12.046[7044.7936][DEBUG][dummy][main]argv[1] = -start
13:49:12.046[7044.7936][DEBUG][dummy][main]argv[2] = -exit
13:49:12.046[7044.7936][DEBUG][dummy][main]argv[3] = 3
13:49:12.046[7044.7936][DEBUG][dummy][ProxyV9SVC::ProxyV9SVC]bTimer is true
13:49:12.046[7044.7936][DEBUG][dummy][ProxyV9SVC::ProxyV9SVC]succeed to initialize the ProxyV9SVC, interval is 180.
13:49:12.046[7044.7936][INFO][dummy][main]start to run proxy service, interval is 180
13:49:12.140[7044.7936][DEBUG][dummy][ProxyV9SVC::doInit]Pid saved in file C:\.nbostpxy.pid
13:49:12.140[7044.7936][DEBUG][dummy][ProxyV9SVC::doInit]Pid of ProxyServer is 7044.
13:49:12.140[7044.7936][DEBUG][dummy][getThreadNumberFromTouchFile]don't find touch file C:\Program Files\Veritas\NetBackup\Logs\PROXY_SERVER_THREAD_NUMBER
13:49:12.140[7044.7936][DEBUG][dummy][ProxyV9SVC::doInit]set thread number to 30
13:49:12.140[7044.7936][DEBUG][dummy][ProxyV9SVC::doInit]succeed to get the root POA object.
13:49:12.140[7044.7936][DEBUG][dummy][ProxyV9SVC::doInit]succeed to get the POA Manager object.
13:49:12.140[7044.7936][DEBUG][dummy][SessionManager::SessionManager]new instance of object SessionManager
13:49:12.140[7044.7936][DEBUG][dummy][ProxyV9SVC::doInit]succeed to new instance of SessionManager
13:49:12.140[7044.7936][DEBUG][dummy][StorageServerManagerImpl::StorageServerManagerImpl]StorageServerManager object had been inited here
13:49:12.140[7044.7936][DEBUG][dummy][ProxyV9SVC::doInit]succeed to initialize StorageServerManager
13:49:12.140[7044.7936][INFO][dummy][ProxyV9SVC::doInit]succeed to get the StorageServerManager object.
13:49:12.140[7044.7936][DEBUG][dummy][EventChannelManagerImpl::EventChannelManagerImpl]EventChannelManagerImpl object had been inited here
13:49:12.140[7044.7936][DEBUG][dummy][ProxyV9SVC::doInit]succeed to initialize the EventChannelManager
13:49:12.140[7044.7936][INFO][dummy][ProxyV9SVC::doInit]succeed to get the EventChannelManager object.
13:49:12.140[7044.7936][INFO][dummy][ProxyV9SVC::doInit]succeed to advertise object StorageServerManager
13:49:12.140[7044.7936][INFO][dummy][ProxyV9SVC::doInit]succeed to advertise object EventChannelManager
13:49:12.140[7044.7936][DEBUG][cleanup][ProxyV9SVC::cleanupSharedMemory]succeed to init sts
13:49:12.140[7044.7936][DEBUG][cleanup][ProxyV9SVC::cleanupSharedMemory]succeed to open sts session
13:49:12.140[7044.7936][DEBUG][dummy][log_shmem]libsts claim_server_dir() 11/12/16 13:49:12: opening plugin directory C:\Program Files\Veritas\NetBackup\bin\
13:49:12.140[7044.7936][DEBUG][dummy][log_shmem]libsts openp() 11/12/16 13:49:12: opening module C:\Program Files\Veritas\NetBackup\bin\\libstspicp.dll
13:49:12.140[7044.7936][DEBUG][dummy][log_shmem]libsts openp() 11/12/16 13:49:12: opening module C:\Program Files\Veritas\NetBackup\bin\\libstspishmem.dll
13:49:12.156[7044.7936][DEBUG][dummy][log_shmem]libsts check_replace_logical_with_physical_touchfile() 11/12/16 13:49:12: NOT FOUND: file 'C:\Program Files\Veritas\NetBackup\bin\\REPLACE_LOGICAL_WITH_PHYSICAL_CAPACITY.ShMem'
13:49:12.156[7044.7936][DEBUG][dummy][log_shmem]libsts check_replace_logical_with_physical_touchfile() 11/12/16 13:49:12: NOT FOUND: file 'C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\REPLACE_LOGICAL_WITH_PHYSICAL_CAPACITY.ShMem'
13:49:12.156[7044.7936][DEBUG][cleanup][ProxyV9SVC::cleanupSharedMemory]succeed to open sts server ShMem:GABOR
13:49:12.156[7044.7936][ERROR][dummy][log_shmem]load_lsu_tbl 2011/12/16 13:49:12: get_dir_list error on C:\Program Files\Veritas\NetBackup\db\config\shm, No such file or directory (2)
13:49:12.156[7044.7936][DEBUG][cleanup][ProxyV9SVC::cleanupSharedMemory]succeed to open lsu list
13:49:12.156[7044.7936][DEBUG][cleanup][ProxyV9SVC::cleanupSharedMemory]reach the end of lsu
13:49:12.156[7044.7936][DEBUG][cleanup][ProxyV9SVC::cleanupSharedMemory]succeed to close lsu list
13:49:12.156[7044.7936][DEBUG][cleanup][ProxyV9SVC::cleanupSharedMemory]succeed to close sts server
13:49:12.156[7044.7936][DEBUG][cleanup][ProxyV9SVC::cleanupSharedMemory]succeed to close sts session
13:49:12.156[7044.7936][DEBUG][cleanup][ProxyV9SVC::cleanupSharedMemory]sts_termiante will be called
13:49:12.156[7044.7936][DEBUG][cleanup][ProxyV9SVC::cleanupSharedMemory]succeed to terminate sts
13:49:12.156[7044.7936][DEBUG][dummy][ProxyV9SVC::doInit]succeed to cleanup shared memory
13:49:12.156[7044.7936][DEBUG][dummy][getTimeoutValue]don't find touch file C:\Program Files\Veritas\NetBackup\Logs\NBOSTPXY_TIMEOUT
13:49:12.156[7044.7936][DEBUG][dummy][ProxyV9SVC::doInit]proxy service's timer id is 3, interval 180 seconds
13:49:12.218[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]get one request of getting server prop byname
13:49:12.218[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]call sts_init to init the sts module
13:49:12.218[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to call sts_init
13:49:12.218[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]ready to call sts_get_server_prop_byname for PureDisk:hsphxmdd01
13:49:12.218[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]libsts claim_server_dir() 11/12/16 13:49:12: opening plugin directory C:\Program Files\Veritas\NetBackup\bin\
13:49:12.218[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]libsts openp() 11/12/16 13:49:12: opening module C:\Program Files\Veritas\NetBackup\bin\\libstspicp.dll
13:49:12.218[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]libsts openp() 11/12/16 13:49:12: opening module C:\Program Files\Veritas\NetBackup\bin\\libstspishmem.dll
13:49:12.234[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]libsts claim_server_dir() 11/12/16 13:49:12: opening plugin directory C:\Program Files\Veritas\NetBackup\bin\\ost-plugins
13:49:12.234[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]libsts openp() 11/12/16 13:49:12: opening module C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspipd.dll
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]pi_get_server_prop_byname_v8 entry (PureDisk:hsphxmdd01)
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]get_agent_cfg_file_path_for_mount entry (hsphxmdd01) (00000000)
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]get_agent_cfg_file_path_for_mount using PureDisk agent configuration file C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\hsphxmdd01.cfg
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]get_agent_cfg_file_path_for_mount exit (0)
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]get_server_info exit: (0: OK)
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]impl_get_server_prop_byname info (server PureDisk:hsphxmdd01, flags 0x31f)
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]impl_get_server_prop_byname exit (0:OK)
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][log_corelib]pi_get_server_prop_byname_v8 exit (0:OK)
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]storage server name is PureDisk:hsphxmdd01
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]storage server current connect is: 0
13:49:12.296[7044.6460][INFO][62146:bpbrm:5772:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to get server prop by name
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]sts_terminate will be called
13:49:12.296[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to terminate sts
13:49:12.343[7044.6460][DEBUG][dummy][StorageServerImpl::StorageServerImpl]init object StorageServerImpl
13:49:12.343[7044.6460][INFO][dummy][StorageServerManagerImpl::openServer]succeed to get the reference StorageServer object.
13:49:12.343[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerImpl::openServer]got one request of opening server
13:49:12.343[7044.6460][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerImpl::openServer]cleanup operation only, return directly
13:49:12.343[7044.7356][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerImpl::increaseJobCounter]there are [1] active jobs
13:49:12.343[7044.3380][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerImpl::closeServer]got one request of closing server
13:49:12.343[7044.3380][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerImpl::closeServer]cleanup operation only, return directly
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]get one request of getting server prop byname
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]call sts_init to init the sts module
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to call sts_init
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]ready to call sts_get_server_prop_byname for ClientDirectCE:ShMem:gabor
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]libsts claim_server_dir() 11/12/16 13:49:25: opening plugin directory C:\Program Files\Veritas\NetBackup\bin\
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]libsts openp() 11/12/16 13:49:25: opening module C:\Program Files\Veritas\NetBackup\bin\\libstspicp.dll
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]libsts claim_server_dir() 11/12/16 13:49:25: opening plugin directory C:\Program Files\Veritas\NetBackup\bin\
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]libsts openp() 11/12/16 13:49:25: opening module C:\Program Files\Veritas\NetBackup\bin\\libstspishmem.dll
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]storage server name is gabor
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]storage server current connect is: 0
13:49:25.218[7044.6460][INFO][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to get server prop by name
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]sts_terminate will be called
13:49:25.218[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to terminate sts
13:49:25.250[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]get one request of getting server prop byname
13:49:25.250[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]call sts_init to init the sts module
13:49:25.250[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to call sts_init
13:49:25.250[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]ready to call sts_get_server_prop_byname for ClientDirectCE:ShMem:gabor
13:49:25.250[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]storage server name is gabor
13:49:25.250[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]storage server current connect is: 0
13:49:25.250[7044.3380][INFO][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to get server prop by name
13:49:25.250[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]sts_terminate will be called
13:49:25.250[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to terminate sts
13:49:25.250[7044.6460][DEBUG][dummy][StorageServerImpl::StorageServerImpl]init object StorageServerImpl
13:49:25.250[7044.6460][INFO][dummy][StorageServerManagerImpl::openServer]succeed to get the reference StorageServer object.
13:49:25.250[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openServer]got one request of opening server
13:49:25.250[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openServer]succeed to init sts
13:49:25.250[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openServer]succeed to open sts session
13:49:25.250[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openServer]adding sts session handle into SessionManager
13:49:25.250[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openServer]succeed to add session handle for id 62146:bptm:6720:hsphxmdd01
13:49:25.250[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openServer]storage server name pass in is ClientDirectCE:ShMem:gabor
13:49:25.250[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]cp_open_server 11/12/16 13:49:25: svh working mode: 1
13:49:25.250[7044.6460][INFO][dummy][62146:bptm:6720:hsphxmdd01]cp_open_server 11/12/16 13:49:25: succeed to open sts session
13:49:25.250[7044.6460][INFO][dummy][62146:bptm:6720:hsphxmdd01]cp_sth_open_server 11/12/16 13:49:25: stream handler initialized
13:49:25.250[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]libsts check_replace_logical_with_physical_touchfile() 11/12/16 13:49:25: NOT FOUND: file 'C:\Program Files\Veritas\NetBackup\bin\\REPLACE_LOGICAL_WITH_PHYSICAL_CAPACITY.ShMem'
13:49:25.250[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]libsts check_replace_logical_with_physical_touchfile() 11/12/16 13:49:25: NOT FOUND: file 'C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\REPLACE_LOGICAL_WITH_PHYSICAL_CAPACITY.ShMem'
13:49:25.250[7044.6460][INFO][dummy][62146:bptm:6720:hsphxmdd01]cp_open_server 11/12/16 13:49:25: succeed to open sts server 0: ShMem:gabor
13:49:25.250[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]libsts check_replace_logical_with_physical_touchfile() 11/12/16 13:49:25: NOT FOUND: file 'C:\Program Files\Veritas\NetBackup\bin\\REPLACE_LOGICAL_WITH_PHYSICAL_CAPACITY.ClientDirectCE'
13:49:25.250[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]libsts check_replace_logical_with_physical_touchfile() 11/12/16 13:49:25: NOT FOUND: file 'C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\REPLACE_LOGICAL_WITH_PHYSICAL_CAPACITY.ClientDirectCE'
13:49:25.250[7044.6460][INFO][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openServer]succeed to open sts server
13:49:25.265[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]get one request of getting server prop byname
13:49:25.265[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]call sts_init to init the sts module
13:49:25.265[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to call sts_init
13:49:25.265[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]ready to call sts_get_server_prop_byname for ClientDirectCE:PureDisk:hsphxmdd01
13:49:25.265[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]libsts claim_server_dir() 11/12/16 13:49:25: opening plugin directory C:\Program Files\Veritas\NetBackup\bin\
13:49:25.265[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]libsts claim_server_dir() 11/12/16 13:49:25: opening plugin directory C:\Program Files\Veritas\NetBackup\bin\\ost-plugins
13:49:25.265[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]libsts openp() 11/12/16 13:49:25: opening module C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspipd.dll
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]pi_get_server_prop_byname_v8 entry (PureDisk:hsphxmdd01)
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]get_agent_cfg_file_path_for_mount entry (hsphxmdd01) (00000000)
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]get_agent_cfg_file_path_for_mount using PureDisk agent configuration file C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\hsphxmdd01.cfg
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]get_agent_cfg_file_path_for_mount exit (0)
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]get_server_info exit: (0: OK)
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]impl_get_server_prop_byname info (server PureDisk:hsphxmdd01, flags 0x31f)
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]impl_get_server_prop_byname exit (0:OK)
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]pi_get_server_prop_byname_v8 exit (0:OK)
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]storage server name is PureDisk:hsphxmdd01
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]storage server current connect is: 0
13:49:25.312[7044.6460][INFO][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to get server prop by name
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]sts_terminate will be called
13:49:25.312[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to terminate sts
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]get one request of getting server prop byname
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]call sts_init to init the sts module
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to call sts_init
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]ready to call sts_get_server_prop_byname for ClientDirectCE:PureDisk:hsphxmdd01
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]pi_get_server_prop_byname_v8 entry (PureDisk:hsphxmdd01)
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]get_agent_cfg_file_path_for_mount entry (hsphxmdd01) (00000000)
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]get_agent_cfg_file_path_for_mount using PureDisk agent configuration file C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\hsphxmdd01.cfg
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]get_agent_cfg_file_path_for_mount exit (0)
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]get_server_info exit: (0: OK)
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]impl_get_server_prop_byname info (server PureDisk:hsphxmdd01, flags 0x31f)
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]impl_get_server_prop_byname exit (0:OK)
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][log_corelib]pi_get_server_prop_byname_v8 exit (0:OK)
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]storage server name is PureDisk:hsphxmdd01
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]storage server current connect is: 0
13:49:25.421[7044.7936][INFO][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to get server prop by name
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]sts_terminate will be called
13:49:25.421[7044.7936][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerManagerImpl::getServerPropByName]succeed to terminate sts
13:49:26.406[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openTargetServer]got one request of opening target server
13:49:26.406[7044.6460][DEBUG][dummy][StorageServerImpl::StorageServerImpl]init object StorageServerImpl
13:49:26.406[7044.6460][INFO][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openTargetServer]succeed to get reference of StorageServer object
13:49:26.406[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openTargetServer]storage server name pass in is ClientDirectCE:PureDisk:hsphxmdd01
13:49:26.406[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openTargetServer]cert length 128, cert type 0
13:49:26.406[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openTargetServer]cred  5B
13:49:26.406[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openTargetServer]cred  68
13:49:26.406[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openTargetServer]cred  4D
13:49:26.421[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openTargetServer]nErr = 0
13:49:26.421[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openTargetServer]cr_len is 15, cr_type is 0, cr_cert [wbroot]
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]cp_open_target_server 11/12/16 13:49:26: svh working mode: 3
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]pi_open_server_v7 entry
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]impl_open_server entry (PureDisk:hsphxmdd01 wbroot 15)
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]impl_open_server session id sd_id = 62146:bptm:6720:hsphxmdd01
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]get_agent_cfg_file_path_for_mount entry (hsphxmdd01) (00000000)
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]get_agent_cfg_file_path_for_mount using PureDisk agent configuration file C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\hsphxmdd01.cfg
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]get_agent_cfg_file_path_for_mount exit (0)
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]open_server enter PureDisk:hsphxmdd01
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]find_svh_ll enter: PureDisk:hsphxmdd01 00000000
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]find_svh_ll Couldn't match against name and pointer, finding available connections
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]find_svh_ll exit: svh_ll=00000000
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]new_svh enter PureDisk:hsphxmdd01
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]open_server new node <PureDisk:hsphxmdd01> (n=0163FDC8 root=00000000) 0
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]open_server nhandle=1 opencount=1 mntp=00000000
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]open_server about to mount hsphxmdd01
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]pd_mount entry (01641008) (00000000) <hsphxmdd01> <> prop=0
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]pd_mount storage server hsphxmdd01 (00000000)
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]get_agent_cfg_file_path_for_mount entry (hsphxmdd01) (00000000)
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]get_agent_cfg_file_path_for_mount using PureDisk agent configuration file C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\hsphxmdd01.cfg
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]get_agent_cfg_file_path_for_mount exit (0)
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]pd_mount checking for <C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\hsphxmdd01.reset>
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]add_mount enter 01647DC8 (hsphxmdd01)
13:49:26.421[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]add_mount PdvfsMount (hsphxmdd01#1) config=(C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\hsphxmdd01.cfg)
13:49:28.687[7044.6460][ERROR][dummy][62146:bptm:6720:hsphxmdd01]add_mount PdvfsMount failed, server hsphxmdd01#1 (5 Input/output error)
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]pd_mount add_mount failed <PureDisk:hsphxmdd01> <hsphxmdd01>
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]pd_mount exit (2060017:system call failed)
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]find_svh_ll enter: PureDisk:hsphxmdd01 01641008
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]find_svh_ll walking open_server_ll_t: PureDisk:hsphxmdd01 (nhandle=1 open=1) ? PureDisk:hsphxmdd01
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]find_svh_ll exit: svh_ll=0163FDC8
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]free_svh enter: 01641008 PureDisk:hsphxmdd01 1
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]free_svh searching for 01641008 found 01641008 opencount=1 nhandle=1
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]free_svh removing 01641008 from list (0)
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]find_svh_remove_ref_ll enter: 01641008
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]find_svh_remove_ref_ll exit
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]open_server exit (2060017:system call failed) svh=00000000
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]impl_open_server exit (2060017:system call failed) 0135B890
13:49:28.687[7044.6460][DEBUG][dummy][62146:bptm:6720:hsphxmdd01]pi_open_server_v7 exit (2060017:system call failed) 0
13:49:28.687[7044.6460][ERROR][dummy][62146:bptm:6720:hsphxmdd01]libsts opensvh() 11/12/16 13:49:28: v11_open_server failed in plugin C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspipd.dll err 2060017
13:49:28.687[7044.6460][ERROR][dummy][62146:bptm:6720:hsphxmdd01]cp_open_target_server 11/12/16 13:49:28: fail to open sts server 1: PureDisk:hsphxmdd01, return value: 2060017
13:49:28.687[7044.6460][ERROR][dummy][62146:bptm:6720:hsphxmdd01]libsts opensvh() 11/12/16 13:49:28: v11_open_target_server failed in plugin C:\Program Files\Veritas\NetBackup\bin\\libstspicp.dll err 2060017
13:49:28.687[7044.6460][ERROR][62146:bptm:6720:hsphxmdd01][StorageServerImpl::openTargetServer]sts_open_target_server failed, sts return 2060017
13:49:28.765[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::getServerProp]got one request of getting server prop
13:49:28.765[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::getServerProp]storage server name is gabor
13:49:28.765[7044.3380][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::getServerProp]storage server current connect is: 1
13:49:28.765[7044.3380][INFO][62146:bptm:6720:hsphxmdd01][StorageServerImpl::getServerProp]succeed to get server prop
13:49:28.765[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::closeServer]got one request of closing server
13:49:28.765[7044.6460][INFO][dummy][62146:bptm:6720:hsphxmdd01]cp_close_server 11/12/16 13:49:28: succeed to close sts server of plugin 0
13:49:28.765[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::closeServer]succeed to close sts server
13:49:28.765[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::closeServer]delete session handle for id 62146:bptm:6720:hsphxmdd01
13:49:28.765[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::closeServer]succeed to delete session handle for id 62146:bptm:6720:hsphxmdd01
13:49:28.765[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::closeServer]succeed to close sts session
13:49:28.765[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::closeServer]sts_terminate will be called
13:49:28.765[7044.6460][DEBUG][62146:bptm:6720:hsphxmdd01][StorageServerImpl::closeServer]succeed to terminate sts
13:49:29.625[7044.7936][DEBUG][dummy][StorageServerImpl::StorageServerImpl]init object StorageServerImpl
13:49:29.625[7044.7936][INFO][dummy][StorageServerManagerImpl::openServer]succeed to get the reference StorageServer object.
13:49:29.625[7044.7936][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerImpl::openServer]got one request of opening server
13:49:29.625[7044.7936][DEBUG][62146:bpbrm:5772:hsphxmdd01][StorageServerImpl::openServer]cleanup operation only, return directly

[AlanTLR]

Thanks.  Increasing the debugging log helped.  I noticed a config file that was referenced and inspected it.  The config file pointed the ost to the wrong interface of the server, despite my having directed the client and media server configuration to the preferred interface.  I changed the hostname in the 'C:\Program Files\VERITAS\NetBackup\bin\ost-plugins\<media-server-name>.cfg' file and it got past where it wasn't working before.  It still errored out with status 83.

 14:01:41.421[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]pd_get_dsid_path check directory /hsphxmdd01#1/2/
14:01:41.421[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]tag_nbu_dsid enter </hsphxmdd01#1/2//NBU_PD_SERVER> PD_TAG_MODE_READ (03782EF8) <hsphxmdd01>
14:02:56.171[5500.6284][ERROR][dummy][62147:bptm:6076:hsphxmdd01]tag_nbu_dsid error (5 Input/output error) reading /hsphxmdd01#1/2//NBU_PD_SERVER
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]tag_nbu_dsid exit match=0 (2060017:system call failed)
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]pd_get_dsid_path exit (2060017:system call failed) () ()
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]pd_umount entry hsphxmdd01#1 (1)
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]pd_umount exit (0:OK) 0
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]pd_mount exit (2060017:system call failed)
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]find_svh_ll enter: PureDisk:hsphxmdd01 01640960
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]find_svh_ll walking open_server_ll_t: PureDisk:hsphxmdd01 (nhandle=1 open=1) ? PureDisk:hsphxmdd01
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]find_svh_ll exit: svh_ll=0163EFA0
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]free_svh enter: 01640960 PureDisk:hsphxmdd01 1
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]free_svh searching for 01640960 found 01640960 opencount=1 nhandle=1
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]free_svh removing 01640960 from list (0)
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]find_svh_remove_ref_ll enter: 01640960
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]find_svh_remove_ref_ll exit
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]open_server exit (2060017:system call failed) svh=00000000
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]impl_open_server exit (2060017:system call failed) 0135B890
14:02:56.171[5500.6284][DEBUG][dummy][62147:bptm:6076:hsphxmdd01]pi_open_server_v7 exit (2060017:system call failed) 0
14:02:56.171[5500.6284][ERROR][dummy][62147:bptm:6076:hsphxmdd01]libsts opensvh() 11/12/16 14:02:56: v11_open_server failed in plugin C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspipd.dll err 2060017
14:02:56.171[5500.6284][ERROR][dummy][62147:bptm:6076:hsphxmdd01]cp_open_target_server 11/12/16 14:02:56: fail to open sts server 1: PureDisk:hsphxmdd01, return value: 2060017
14:02:56.171[5500.6284][ERROR][dummy][62147:bptm:6076:hsphxmdd01]libsts opensvh() 11/12/16 14:02:56: v11_open_target_server failed in plugin C:\Program Files\Veritas\NetBackup\bin\\libstspicp.dll err 2060017
14:02:56.171[5500.6284][ERROR][62147:bptm:6076:hsphxmdd01][StorageServerImpl::openTargetServer]sts_open_target_server failed, sts return 2060017
14:02:56.265[5500.7388][DEBUG][62147:bptm:6076:hsphxmdd01][StorageServerImpl::getServerProp]got one request of getting server prop
14:02:56.265[5500.7388][DEBUG][62147:bptm:6076:hsphxmdd01][StorageServerImpl::getServerProp]storage server name is gabor

But at least it's further than where I was and I have additional info for opening a Symantec case.

[Mark_Solutions]

Hi

Just noticed these in the logs:

262144 data buffer size
receive network buffer to 1049600 bytes

I found on a Symantec N5200 appliance which used MSDP that using ans SIZE or NUMBER DATA_BUFFERS really caused it issues and it ran best when left at the defult (i.e. no data buffer files at all)

I also found that for GRT duplications the storage unit needed a fragment size of 5000MB maximum to get any sensible rate of duplication (unlimted fragement size when running an exchange GRT duplication took 24 hours - 5000MB fragment size did it in just over an hour)

It is worth trying without you network and data buffer files and see what happens

[Mark_Solutions]

Any firewalls here?

For client side de-dupe you will need ports 10102 and 10082 open from client to Media Server i believe.