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Netbackup 7.1 - vault issue.

errrlog
Level 4

After upgrading to 7.1, the vault job started failing with status code 50

The Netbackup is running on a SunT2000 running Solaris 10.

I have noted the below error in the vault logs.

11:18:34.017 [21601] <2> job_connect: Connected to the host *--servername edited--* contype 10 jobid <0> socket <6>
11:18:34.017 [21601] <2> job_connect: Connected on port 52018
11:18:34.017 [21601] <4> vltrun@VaultJobMonitor::_connect: Successfully connected to Job Daemon at 1303089514
11:18:38.936 [21601] <4> vltrun@jobd_pinger_process: select result = 2
11:18:38.936 [21601] <4> vltrun@jobd_pinger_process: MSG from parent, Pinger done
11:18:38.937 [21601] <8> vltrun@jobd_pinger_process: Child quitting with exit_status=0
11:18:38.948 [21601] <16> emmlib_uninitialize: (0) Failed to release EMM session and database objects
11:18:38.948 [21601] <16> uninit_emm_server: (-) Translating ERROR UNDEFINED(-1) to 196 in the Media context
11:18:38.948 [21601] <16> uninit_emm_server: Error calling emmlib_uninitialize(), stat=196

 

Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

errrlog
Level 4

Problem fixed after installing "SUNWuiu8" package on the Solaris master server.

Seems like SUNWuiu8 (iconv libraries for UTF8) are REQUIRED for Netbackup 7.X on the Solaris Servers. (atleast for the vault option). 

------[ Communication with Support ]-----------------

 

Problem Description: 
vltrun core dumps when iconv libraries for UTF8 conversions are not installed on 
solaris.
 
Excerpt from truss of a vltrun core dump in a case worked for the problem that was previously escalated to engineering.
From a truss of vltrun -

28925/1:         1.7799 lseek(5, 0xFFFFFFFFFFFFE06C, SEEK_CUR)          = 108
28925/1:         1.7799 close(5)                                        = 0
28925/1:         1.7801 access("/usr/lib/iconv/geniconvtbl/binarytables/646%UTF-
8.bt", R_OK) Err#2 ENOENT
28925/1:         1.7801 access("/usr/lib/iconv/sparcv9/646%UTF-8.so", R_OK) 
Err#2 ENOENT
28925/1:         1.7802 open("/usr/lib/iconv/alias", O_RDONLY)          Err#2 
ENOENT
28925/1:         1.7803 getpid()                                        = 28925 
[28924]
28925/1:         1.7803 write(3, " 1 2 : 0 1 : 5 6 . 9 2 6".., 93)      = 93
28925/1:         1.9088 sigaction(SIGABRT, 0x00000000, 0xFFFFFFFF7FFFE0C0) = 0
28925/1:         1.9089 sigaction(SIGABRT, 0xFFFFFFFF7FFFDED0, 
0xFFFFFFFF7FFFDFC0) = 0
28925/1:         1.9090 lwp_sigmask(SIG_SETMASK, 0x00100000, 0x00000000) = 
0xFFBFFEFF [0x0000FFFF]
28925/1:         1.9092 lwp_kill(1, SIGABRT)                            = 0
28925/1:         1.9092     Received signal #6, SIGABRT [default]
28925/1:              siginfo: SIGABRT pid=28925 uid=0 code=-1

	
This customer is also missing the 646%UTF (source and/or binary) tables.
 
* What caused the problem?
Missing solaris package- SUNWuiu8, newly required by 7.x

* How does one identify a similar or same problem from observed symptoms?
vltrun fails with the following log message: conv_cs2UTF8: Cnvrsn failed S=CustomerFFX SZ=11 (EC=22)


* What resolved the problem for the customer?
installing the missing package

* What solution (same or different), if any, is proposed for future NetBackup release?
None

* What test case could reproduce this problem?
Document this new package requirement.
---------------------------------------------------------------

View solution in original post

1 REPLY 1

errrlog
Level 4

Problem fixed after installing "SUNWuiu8" package on the Solaris master server.

Seems like SUNWuiu8 (iconv libraries for UTF8) are REQUIRED for Netbackup 7.X on the Solaris Servers. (atleast for the vault option). 

------[ Communication with Support ]-----------------

 

Problem Description: 
vltrun core dumps when iconv libraries for UTF8 conversions are not installed on 
solaris.
 
Excerpt from truss of a vltrun core dump in a case worked for the problem that was previously escalated to engineering.
From a truss of vltrun -

28925/1:         1.7799 lseek(5, 0xFFFFFFFFFFFFE06C, SEEK_CUR)          = 108
28925/1:         1.7799 close(5)                                        = 0
28925/1:         1.7801 access("/usr/lib/iconv/geniconvtbl/binarytables/646%UTF-
8.bt", R_OK) Err#2 ENOENT
28925/1:         1.7801 access("/usr/lib/iconv/sparcv9/646%UTF-8.so", R_OK) 
Err#2 ENOENT
28925/1:         1.7802 open("/usr/lib/iconv/alias", O_RDONLY)          Err#2 
ENOENT
28925/1:         1.7803 getpid()                                        = 28925 
[28924]
28925/1:         1.7803 write(3, " 1 2 : 0 1 : 5 6 . 9 2 6".., 93)      = 93
28925/1:         1.9088 sigaction(SIGABRT, 0x00000000, 0xFFFFFFFF7FFFE0C0) = 0
28925/1:         1.9089 sigaction(SIGABRT, 0xFFFFFFFF7FFFDED0, 
0xFFFFFFFF7FFFDFC0) = 0
28925/1:         1.9090 lwp_sigmask(SIG_SETMASK, 0x00100000, 0x00000000) = 
0xFFBFFEFF [0x0000FFFF]
28925/1:         1.9092 lwp_kill(1, SIGABRT)                            = 0
28925/1:         1.9092     Received signal #6, SIGABRT [default]
28925/1:              siginfo: SIGABRT pid=28925 uid=0 code=-1

	
This customer is also missing the 646%UTF (source and/or binary) tables.
 
* What caused the problem?
Missing solaris package- SUNWuiu8, newly required by 7.x

* How does one identify a similar or same problem from observed symptoms?
vltrun fails with the following log message: conv_cs2UTF8: Cnvrsn failed S=CustomerFFX SZ=11 (EC=22)


* What resolved the problem for the customer?
installing the missing package

* What solution (same or different), if any, is proposed for future NetBackup release?
None

* What test case could reproduce this problem?
Document this new package requirement.
---------------------------------------------------------------