Netbackup 7.5 Exchange backup error status 2

[Gilbert_Maranan]

Hi all,

We're currently having trouble on our exchange server backup using exchange policy type.

All backups are running well, then suddenlty we encountered this error.

MASTER Server - Linux

Media server - Linux

Here are is the logs.

09/21/2016 17:10:21 - Info nbjm (pid=3861) starting backup job (jobid=675262) for client phmdexmailsvr2, policy phmdvexmail2_exchange_informationstore_daily_kp, schedule Daily_Exchange
09/21/2016 17:10:21 - Info nbjm (pid=3861) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=675262, request id:{38E00422-7FDB-11E6-BAF6-7BF2A723DD3D})
09/21/2016 17:10:21 - requesting resource DSSU_Daily
09/21/2016 17:10:21 - requesting resource phmdnbsvr1.NBU_CLIENT.MAXJOBS.phmdexmailsvr2
09/21/2016 17:10:21 - requesting resource phmdnbsvr1.NBU_POLICY.MAXJOBS.phmdvexmail2_exchange_informationstore_daily_kp
09/21/2016 17:10:21 - requesting resource EXCHANGE_RESOLVER.phmdnbsvr1.phmdvexmail2_exchange_informationstore_daily_kp.phmdexmailsvr2
09/21/2016 17:10:21 - granted resource phmdnbsvr1.NBU_CLIENT.MAXJOBS.phmdexmailsvr2
09/21/2016 17:10:21 - granted resource phmdnbsvr1.NBU_POLICY.MAXJOBS.phmdvexmail2_exchange_informationstore_daily_kp
09/21/2016 17:10:21 - granted resource EXCHANGE_RESOLVER.phmdnbsvr1.phmdvexmail2_exchange_informationstore_daily_kp.phmdexmailsvr2
09/21/2016 17:10:21 - estimated 1455774182 kbytes needed
09/21/2016 17:10:21 - begin Parent Job
09/21/2016 17:10:21 - Info RUNCMD (pid=10080) started
09/21/2016 17:10:21 - Info RUNCMD (pid=10080) exiting with status: 0
Operation Status: 0
09/21/2016 17:10:21 - end Parent Job; elapsed time 0:00:00
Operation Status: 0
Operation Status: 0
09/21/2016 17:10:21 - started process bpbrm (pid=10087)
09/21/2016 17:10:22 - Info bpbrm (pid=10087) phmdexmailsvr2 is the host to restore to
09/21/2016 17:10:22 - Info bpbrm (pid=10087) reading file list from client
09/21/2016 17:10:25 - Info bpbrm (pid=10087) client_pid=8148
09/21/2016 17:10:25 - Info bpbrm (pid=10087) from client phmdexmailsvr2: TRV - BPRESOLVER has executed on server (PHMDEXMAILSVR2)
09/21/2016 17:10:34 - Warning bpbrm (pid=10087) from client phmdexmailsvr2: WRN - Exchange 2010 item <Microsoft Exchange Database Availability Groups:\KP_RF> not backed up. See bpresolver log.
09/21/2016 17:10:34 - Warning bpbrm (pid=10087) from client phmdexmailsvr2: WRN - Exchange 2010 item <Microsoft Exchange Database Availability Groups:\MailboxDatabase> not backed up. See bpresolver log.
09/21/2016 17:10:34 - Warning bpbrm (pid=10087) from client phmdexmailsvr2: WRN - Exchange 2010 item <Microsoft Exchange Database Availability Groups:\OPCOM1> not backed up. See bpresolver log.
09/21/2016 17:10:34 - Warning bpbrm (pid=10087) from client phmdexmailsvr2: WRN - Exchange 2010 item <Microsoft Exchange Database Availability Groups:\OPCOM2> not backed up. See bpresolver log.
09/21/2016 17:10:34 - Info bpresolver (pid=8148) done. status: 2
09/21/2016 17:10:34 - Error bpbrm (pid=10087) no worklist items returned from bpresolver on client phmdexmailsvr2
09/21/2016 17:10:34 - Info bpresolver (pid=8148) done. status: 2: none of the requested files were backed up
Operation Status: 2
Operation Status: 0
09/21/2016 17:10:35 - Info RUNCMD (pid=10117) started
09/21/2016 17:10:35 - Info RUNCMD (pid=10117) exiting with status: 0
Operation Status: 0
Operation Status: 2
none of the requested files were backed up (2)

[Marianne · Accepted solution]

So, have you checked bpresolver log as per job details?

" no worklist items returned from bpresolver on client phmdexmailsvr2 "

If bpresolver folder does not exist on phmdexmailsvr2, please create it under ....netbackup\logs and check the log after next backup attempt.

If you want to upload the log here, please copy to bpresolver.txt and upload as attachment.

[Gilbert_Maranan]

Thanks!. Upon checking bpresolver logs, we found out that the service account  password that use for netbackup services was change. After correcting the password of the service the backup run and succeded.

Thanks!