08-13-2012 12:40 AM
Hi Everyone,
I am facing a problem while installing the master server setup on a windows 2008 r2 sp1 machine. The setup goes on fine till the stage where it calls and waits for the completion of tpext.exe command. When the command is initialized and I check the services column I find the nbemm.exe services running and after a while the execution attempts to stop the nbemm.exe service and proceed ahead for the setup to complete.
Now the issue is the setup keeps itself waiting for hours for the tpext.exe command completion which doesn't complete just because the setup on its own is unable to stop the nbemm.exe service. When I manually kill the nbemm.exe service via command line the setup proceeds ahead and gives the message of successful installation. But when I start the console and in host properties when I click on master server it gives the error "Unable to communicate with the EMM server : 77 " "Unable to list the devices".
I have tried formatting the system. Also upgrading the Netbackup version to 7.5.0.3 but in vain. Kindly help me with this issue.
Solved! Go to Solution.
08-28-2012 10:31 PM
Finally we were able to fix the most critical issues that we were working on since the past few days.
08-13-2012 01:48 AM
During installation process . Do you see any events logged ?
Disable UAC for temporary purpose during installation
Post installation is forcefully completed (manually killing process) share the install logs
08-13-2012 02:12 AM
I have attached the install log.
08-13-2012 02:20 AM
Can you check with WMI permission sets on user you are trying to install
Make sure local install and local activation is allowed for this user
Netbackup uses WMI for deployment
08-13-2012 02:32 AM
Would recommend to perform Clean install
Folow below for removing garbage
Uninstallation
As per logs there is pending reboot from pervious operations do that First
There was similar issue but was with solaris where temp path variable was causing issue. re-verify your variables
now move your existing install logs to another path and perform clean install
08-13-2012 08:14 AM
It looks like int he log the EMM isnt being configured or cannot come online..
This usually is caused by a PBX problem like its not being installed or cant be installed properly by the time the EMM is ready to start up.
I would suggest 2 things here.. one uninstall and remove all directories that are associated with Netbackup, reboot the system..
Redownload the Installer for 7.5 on a system or connection that isnt behind your company firewall (or through if you have too).
Reinstall by right clicking on the Browser.exe and selecting "Run As Administrator" Then when the Server installer starts it will also run as Admin.
If it fails again please repost the new install log.
08-28-2012 06:31 AM
If it is still an issue we have had to change DEP to essential Windows programs and services and reboot to get rid of a pbx problem during installation of netbackup 7.1. Besides that we disabled UAC, monitoring service and anitvirus program
Regards
Michael
08-28-2012 10:31 PM
Finally we were able to fix the most critical issues that we were working on since the past few days.
08-28-2012 10:33 PM
Thanks everyone for sharing your valuable troubleshooting tips.
Have a nice day...!!!