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Netbackup 7.6.0.1: Unable to read configuration cannot connect on socket (25)

Elmer_Gomez
Level 5
Partner Certified

Hello everyone,

I have a problem when entering the NetBackup console with administrator privileges shows me the following error:

Unable to read configuration cannot connect on socket (25)

 

error netbackup.jpg

I appreciate your help.

3 REPLIES 3

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
More info please....
Has this worked fine before and now giving an error?
Or new installation that has never worked before?

Are you opening the console directly on the master server or remotely from your desktop?

Can you check from cmd (open with Run as Administrator) which processes are running with bpps command?

lakshmiN_VG
Level 2
Employee

Hello,

 

Looks like your master unable to read its own configuration. Possibly due to name resolution problem.

Verify whether you have changed the hostname or ip on hostsfile or DNS. Just try bpclntcmd -clear_host_cache and then verify.

Mike_Gavrilov
Level 6
Partner    VIP    Accredited Certified

First of all check if all servecies are running. If they do, double check master-server name (resolving, FQDN). In the regestry check HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config\ and ensure that following keys EMMSERVER  snd Server have correct values.