Showing results for 
Search instead for 
Did you mean: 

Netbackup 7.6.1

Unable to start Netbackup admin console 7.6.1 getting the error "Unable to retrieve the version of the server "

Note: Only the server IP got changed to a different one since then it started the problem. 

Can anyone help 

3 Replies

Re: Netbackup 7.6.1

First of all you are are experimenting on the version that is end of support 3 years ago, if its a prodcution servers you need to get this server upgraded to support as soon as its stable.

regarding the issue, what are that exact steps followed to change the IP address

can you give the output of below commands

bpclntcmd -pn 

bpclntcmd -self

bpclntcmd -ip <old IP address>

bpclntcmd -ip <new IP address>

bpclntcmd -hn <master server name>

ping <old IP address>

ping <new ip address>

ipconfig /all

Do this master server has any media servers connected or its standalone master server?

Re: Netbackup 7.6.1

Hi @Praveen_km 

On the backup server run:

ipconfig /flusddns and the Netbackup command bpclntcmd -clear_host_cache

Then restart Netbackup.

Please also verify forward name lookup works e.g:

nsloookup "name of your server"

AND reserve name lookup works - e.g 

nslookup "IP addresse of server".

Both forward and reverse name lookup should match with the new IP. if not there is a mismatch in the configuration and Netbackup will have problem in starting.

If reserve name lookup is a issue, you can disable Netbackup reverse name lookup's by running 

bpclntcmd -disable_reverse_name_lookup

Re: Netbackup 7.6.1


Please check the hosts file - if there it is not pointing to old IP...

hosts file is in %Systemroot%\system32\drivers\etc