Netbackup 8.1.2 installation on windows 2k8 R2 error..(Deferred_SetupAddRemovePrograms)

[ArsalanAlli]

Hello everyone,

I am trying to install NBU 8.1.2 on windows server 2k8 R2. Installtion is failing with this error in logs.

12-26-2018,12:25:49 : Property(S): ProductToBeRegistered = 1
12-26-2018,12:25:49 : Property(S): Deferred_SetupAddRemovePrograms = {802981F8-391E-4012-B40A-7C542292BE4E}Veritas NetBackupC:\Program Files\Veritas\
12-26-2018,12:25:49 : Property(S): Rollback_SetupAddRemovePrograms = {802981F8-391E-4012-B40A-7C542292BE4E}Veritas NetBackupC:\Program Files\Veritas\
12-26-2018,12:25:49 : Property(S): Deferred_ClearAddRemovePrograms = {802981F8-391E-4012-B40A-7C542292BE4E}Veritas NetBackupC:\Program Files\Veritas\
12-26-2018,12:25:49 : Property(S): Rollback_ClearAddRemovePrograms = {802981F8-391E-4012-B40A-7C542292BE4E}Veritas NetBackupC:\Program Files\Veritas\
+ 12-26-2018,12:25:49 : Action ended 12:25:49: INSTALL. Return value 3.

any ideas?

note that previously NBU 7.6 was installed on this server. i have uninstalled it and installing 8.1.2

Waiting for your kind response.

[Marianne]

Did you remember to do installation with 'Run as Administrator'?

Please copy full installation log to install.txt and upload here.

[ArsalanAlli]

Yes i ran the setup as Admin.

Attached is the requested log file.

[Marianne]

So, according to the installation log, you are trying to install NBU Master server, right? 
Any reason why you uninstalled 7.6 and not performed an upgrade?

We see errors much earlier in the installation log: 

12-27-2018,12:03:57 : Action 12:03:57: Deferred_ConfigureATforNBCert. Configuring NetBackup Authentication for nbwebsvc user
12-27-2018,12:03:57 : Entering ConfigureATforNBCert custom action, deferred phase.
12-27-2018,12:03:57 : Running command: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -u -i.
12-27-2018,12:03:57 : Waiting for command: nbcertconfig.exe
12-27-2018,12:03:59 : Reading pipe broken.
12-27-2018,12:03:59 : The process terminated.
12-27-2018,12:03:59 : Command produced the following output (will display up to 8192 characters):
12-27-2018,12:03:59 : -------------------------------------------------------------------------->
12-27-2018,12:03:59 : NetBackup AT service configuration for web service user failed.
12-27-2018,12:03:59 : --------------------------------------------------------------------------<
12-27-2018,12:03:59 : Command returned status 31.
+ 12-27-2018,12:03:59 : Failed to initialize the AT service for certificate deployment. You must separately run the following command to resolve the issue: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -u
12-27-2018,12:03:59 : Running command: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -m.
12-27-2018,12:03:59 : Waiting for command: nbcertconfig.exe
12-27-2018,12:04:00 : Reading pipe broken.
12-27-2018,12:04:00 : The process terminated.
12-27-2018,12:04:00 : Command produced the following output (will display up to 8192 characters):
12-27-2018,12:04:00 : -------------------------------------------------------------------------->
12-27-2018,12:04:00 : NetBackup AT service configuration for web services failed.
12-27-2018,12:04:00 : --------------------------------------------------------------------------<
12-27-2018,12:04:00 : Command returned status 31.
+ 12-27-2018,12:04:00 : Failed to initialize the AT service for certificate deployment. You must separately run the following command to resolve the issue: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -m
12-27-2018,12:04:00 : Running command: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -t.
12-27-2018,12:04:00 : Waiting for command: nbcertconfig.exe
12-27-2018,12:04:00 : Reading pipe broken.
12-27-2018,12:04:00 : The process terminated.
12-27-2018,12:04:00 : Command produced the following output (will display up to 8192 characters):
12-27-2018,12:04:00 : -------------------------------------------------------------------------->
12-27-2018,12:04:00 : Failed to generate security certificate for tomcat.
12-27-2018,12:04:00 : --------------------------------------------------------------------------<
12-27-2018,12:04:00 : Command returned status 31.
+ 12-27-2018,12:04:00 : Failed to generate security certificate for tomcat. You must separately run the following command to resolve the issue: "C:\Program Files\Veritas\NetBackup\bin\admincmd\\nbcertconfig.exe" -t

It seems that this master is not part of AD domain with no DNS lookup configured. I saw this in the log: 
DNS Lookup failed for host bkpsrv error:No DNS servers configured for local system. !

It is therefore important that ...etc\hosts entries exist to correctly resolve local server and client name lookup. 
It seems that machine name is upper case and NBU Client name is lower case:
Computer name: BKPSRV
Client_Name (from registry): bkpsrv

Have a look at these 2 TNs: 

https://www.veritas.com/support/en_US/article.000125564

https://www.veritas.com/support/en_US/article.100041396

Hope this helps...

[ArsalanAlli]

Any reason why you uninstalled 7.6 and not performed an upgrade?

Yes i did uninstalled 7.6 because direct upgrade to 8.1 was not supported. for that i have to go to 7.7 to 8.0 and then to 8.1.2.

I thought it would save me some time to just install 8.1.2 from scratch. 

It seems that this master is not part of AD domain with no DNS lookup configured

yes no AD domain or DNS is configured for this server, and hostname and client name is all in small letters. 

[Marianne]

Please go through the 2 TNs that I posted earlier.

[ArsalanAlli · Accepted solution]

i have successfully upgraded my environement (Server and clients) using below upgrade sequence.

7.6 to 7.7 to 8.0 and then to 8.1.2.

but now i am facing another issue regarding SRT creation on windows. There is a requirement of ADK installation for SRT.

I have installed windows 10 ADK on my boot server (Win 2k8 R2), after ADK installation step SRT setup gives error that ADK installation failed. Although i have installed ADK using all of its options as well.

i have attached the screenshots.

[Marianne]

Glad you managed to complete the upgrade.

The BMR config issue is new and really needs to be discussed as a new discussion. 

Not sure if you have seen the following in NetBackup Bare Metal Restore Administrator's Guide ?

Create an SRT
BMR SRT provides the resources that are needed to boot the client system and
begin the restore process. BMR Windows SRT uses Windows Pre-Installation
Environment (WinPE) as base recovery environment. In order to create this base
WinPE recovery environment, you need to install Microsoft Assessment and
Deployment Kit (ADK) version 8.1 on the host.

■ Manual ADK setup using FULL ADK 8.1 installable ADK 8.1 is downloadable
(ADKsetup.exe) and can be installed from Microsoft’s website
http://go.microsoft.com/fwlink/?LinkId=293840 directly or an offline installation
can be done by downloading entire ADK installer package from the Microsoft’s
Website.

Best to download correct ADK version. 

[ArsalanAlli]

Thanks Marianne,

After a week of stuggle, i found this KB in which correct required version of ADK is mentioned i.e . 

For Windows 10 (ADK 10.1.14393.0 or version 1607) 
For Windows ADK 8.1 (ADK 8.100.26866.0) 

installed the correct version and probelm is resolved.

KB Link:  https://www.veritas.com/support/en_US/article.100039359

Thanks for helping.

[Marianne]

@ArsalanAlli

The correct version is also clearly mentioned in the BMR Admin Guide as per my post above. 
It even contains the link to the Microsoft download page.