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Netbackup 8.1 java console exit status 526: bpjava authentication service connection failed

I have a new installation of NetBackup 8.1 on a rhel 7 server (VM).  Trying to connect with the Java Console from my PC and I'm getting a 526: bpjava authentication service connection failed error.  The Network guys/gals are seeing the traffic  from my pc to the master server over port 1556 completing and nothing is being blocked. I tried with my login and with root and both had the same result. I have myself with full permissions in the auth.conf file.

Any ideas?  I have a case open with Veritas tech support, just wondering if anybody out here can throw in their two cents while I wait.

pbx is running: 

Shared Veritas Processes

-------------------------

root     26752     1  0 May17 ?        00:00:00 /opt/VRTSpbx/bin/pbx_exchange

 

 

=================================================================

The WHOLE ./bpps -x

NB Processes

------------

root     26835     1  0 May17 ?        00:07:55 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/global/databases.conf -hn 5

root     26877     1  0 May17 ?        00:00:00 /usr/openv/netbackup/bin/private/nbatd -c /usr/openv/var/global/vxss/eab/data

root     26911     1  0 May17 ?        00:00:09 /usr/openv/netbackup/bin/nbaudit

nbwebsvc 27024     1  0 May17 ?        00:02:31 /usr/openv/java/jre/bin/java -Dnop -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Dnbwmc -d64 -Xms1024m -Xmx1024m -XX:MetaspaceSize=192m -XX:NewRatio=1 -XXSmiley FrustratedurvivorRatio=4 -XX:-UseAdaptiveSizePolicy -Djava.library.path=/usr/openv/lib -DNB_HOSTNAME=plconbkpadm01.jewels.com -DNB_INSTALL_DIR=/usr/openv -DVAR_GLOBAL=/usr/openv/var/global -Djava.util.logging.config.file=/usr/openv/wmc/config/tomcat.logging.properties -Dvrts.NBJAVA_CONF=/usr/openv/wmc/config/nbj.conf -Dvrts.common.utilities.DEBUG_PROPERTIES=/usr/openv/wmc/config/Debug.properties -Dlog.conf.path=/usr/openv/netbackup/nblog.conf -Dvrtsat.home=/usr/openv/netbackup/sec/at -Dvrtsat.datadir=/usr/openv/var/vxss -Djdk.tls.ephemeralDHKeySize=2048 -Djdk.tls.rejectClientInitiatedRenegotiation=true -verbose:jni -XX:ErrorFile=/usr/openv/wmc/webserver/logs/hs_err_pid%p.log -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/usr/openv/wmc/webserver/logs -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Djava.endorsed.dirs=/usr/openv/wmc/webserver/endorsed -classpath /usr/openv/wmc/webserver/bin/bootstrap.jar:/usr/openv/wmc/webserver/bin/tomcat-juli.jar -Dcatalina.base=/usr/openv/wmc/webserver -Dcatalina.home=/usr/openv/wmc/webserver -Djava.io.tmpdir=/usr/openv/wmc/webserver/temp org.apache.catalina.startup.Bootstrap start

root     27236     1  0 May17 ?        00:00:00 /usr/openv/netbackup/bin/vnetd -proxy inbound_proxy -number 0

root     27238     1  0 May17 ?        00:00:00 /usr/openv/netbackup/bin/vnetd -proxy outbound_proxy -number 0

root     27294     1  0 May17 ?        00:00:01 /usr/openv/netbackup/bin/vnetd -standalone

root     27299     1  0 May17 ?        00:00:00 /usr/openv/netbackup/bin/bpcd -standalone

root     27349     1  0 May17 ?        00:00:03 /usr/openv/netbackup/bin/nbdisco

root     27463     1  0 May17 ?        00:00:02 /usr/openv/netbackup/bin/nbevtmgr

root     27687     1  0 May17 ?        00:00:16 /usr/openv/netbackup/bin/nbemm

root     27712     1  0 May17 ?        00:00:07 /usr/openv/netbackup/bin/nbrb

root     27779     1  0 May17 ?        00:00:05 /usr/openv/netbackup/bin/bprd

root     27798     1  0 May17 ?        00:00:00 /usr/openv/netbackup/bin/bpcompatd

root     27803     1  0 May17 ?        00:00:00 /usr/openv/netbackup/bin/bpdbm

root     27815     1  0 May17 ?        00:00:04 /usr/openv/netbackup/bin/nbjm

root     27836 27803  0 May17 ?        00:00:06 /usr/openv/netbackup/bin/bpjobd

root     27875     1  0 May17 ?        00:00:04 /usr/openv/netbackup/bin/nbpem

root     27943 27875  0 May17 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy dblib nbpem

root     27945     1  0 May17 ?        00:00:09 /usr/openv/netbackup/bin/nbstserv

root     28027     1  0 May17 ?        00:00:06 /usr/openv/netbackup/bin/nbrmms

root     28152     1  0 May17 ?        00:00:05 /usr/openv/netbackup/bin/nbsl

root     28184     1  0 May17 ?        00:00:06 /usr/openv/netbackup/bin/nbim

root     28292     1  0 May17 ?        00:00:11 /usr/openv/netbackup/bin/nbars

root     28398     1  0 May17 ?        00:00:01 /usr/openv/netbackup/bin/nbvault

root     28407     1  0 May17 ?        00:00:04 /usr/openv/netbackup/bin/nbcssc -a NetBackup

root     28522     1  0 May17 ?        00:00:11 /usr/openv/netbackup/bin/nbsvcmon

root     28737 27815  0 May17 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy dblib nbjm

root     30499 27875  0 May17 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy dblib nbpem_cleanup

 MM Processes

------------

root     27742     1  0 May17 ?        00:00:02 vmd

 Shared Veritas Processes

-------------------------

root     26752     1  0 May17 ?        00:00:00 /opt/VRTSpbx/bin/pbx_exchange

 

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1 Solution

Accepted Solutions
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Accepted Solution!

Re: Netbackup 8.1 java console exit status 526: bpjava authentication service connection failed

The issue has been fixed.  Turned out there was a firewall running on the RHEL 7 server that the admin didn't know about.

From the Linux admin:

"FYI, I discovered a ‘firewalld.service’ running on the server (which apparently was included in the RHEL 7 DVD installation). When I stopped and disabled the service, GUI console connection worked."  

View solution in original post

1 Reply
Highlighted
Accepted Solution!

Re: Netbackup 8.1 java console exit status 526: bpjava authentication service connection failed

The issue has been fixed.  Turned out there was a firewall running on the RHEL 7 server that the admin didn't know about.

From the Linux admin:

"FYI, I discovered a ‘firewalld.service’ running on the server (which apparently was included in the RHEL 7 DVD installation). When I stopped and disabled the service, GUI console connection worked."  

View solution in original post