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Netbackup 8.2 Linux client remote installation

Hi Everyone,

Would appreciate anyone can provide advise how to resolve Netbackup 8.2 remote client push installation with error :

EXIT STATUS 103: error occurred during initialization, check configuration file

I run the following command:

./install_client_files ssh client_hostname

Follwoing is the screen shot after issuing the command:

Getting CA certificate mode from master server.
NOTE: Depending on the network, this action may take a few minutes.
To continue without setting up secure communication, press Ctrl+C.

Master server "master-server-hostname" is configured to use NBCA.

Getting CA certificate details.
NOTE: Depending on the network, this action may take a few minutes.
To continue without setting up secure communication, press Ctrl+C.
Using CA certificate fingerprint from master server:
CA:A0:82:XX:XX:B6:00:5A:01:C7:XX:XXSmiley Very Happy6:96:17:21:8F:XX:XX:34
If clients need an authorization token for installation, please specify one here.
Token (leave blank for no authorization token):
"Client-hostname" ...
Client "Client-hostname" -- Linux hardware running RedHat2.6.32
Installing NetBackup software on jon-rhclient1.testlab.local

Validating entries in answer file: [/tmp/bp.3976/install_client_files_answers.3976].

Validating entries in answer file: [/tmp/bp.3976/install_client_files_answers.3976].
VRTSpbx.rpm 100% 6485KB 5.8MB/s 00:01
VRTSnbpck.rpm 100% 37MB 19.7MB/s 00:01
VRTSnbcfg.rpm 100% 130KB 3.0MB/s 00:00
VRTSnbclt.rpm 100% 139MB 23.6MB/s 00:05
VRTSpddea.rpm 100% 33MB 28.7MB/s 00:01
VRTSnbjre.rpm 100% 34MB 29.5MB/s 00:01
VRTSnbjava.rpm 100% 475MB 28.8MB/s 00:16
version 100% 27 1.9KB/s 00:00
client_config 100% 206KB 13.2MB/s 00:00
certcmdTool_for_UNIX.tar.gz 100% 16MB 26.5MB/s 00:00
nbcheck 100% 12MB 25.9MB/s 00:00
jon-rhclient1.testlab.local_NBInstallAnswer.conf.4113 100% 225 119.3KB/s 00:00
The private_tmp value is /tmp/nbcheck_dir.13437

Checking for required system conditions...

/tmp/bp.4113/openv/netbackup/client/Linux/RedHat2.6.32/nbcheck returned exit status 127.

WARNING: Unable to provide preinstall check results.
Continuing with the client install.


Successfully unpacked /tmp/bp.4113/openv/netbackup/client/Linux/RedHat2.6.32/certcmdTool_for_UNIX.tar.gz.

Checking connectivity to the master server.
NOTE: Depending on the network, this action may take a few minutes.
EXIT STATUS 103: error occurred during initialization, check configuration file

ERROR: The attempt to contact the master server failed.


Aborting the installation.

ERROR: Aborting the installation due to previously reported errors.

client_config_failed
"Client-hostname" install failed

Installation temp files are shredded successfully.

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Re: Netbackup 8.2 Linux client remote installation

Hi @Jonsze 

According to the logs that you send us above I saw to error messages.

1-Checking for required system conditions...
/tmp/bp.4113/openv/netbackup/client/Linux/RedHat2.6.32/nbcheck returned exit status 127.

For this take a look this article, is similar to your case. It suggest as solution verify the permition on /tmp.

Linux Client Upgrade fails EXIT STATUS = 127

2-Checking connectivity to the master server.
NOTE: Depending on the network, this action may take a few minutes.
EXIT STATUS 103: error occurred during initialization, check configuration file. ERROR: The attempt to contact the master server failed.

Did you check the communication between master and client? Any problem with Netbackup TCP ports?