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Netbackup BYO Instant Access

Level 2
My current config:
Netbackup version:
Master OS:  Redhat 8.5Media Server OS:  Redhat 8.5

I'm trying to test Netbackup Instant Access in a lab setup and am getting an error.
The activity log is showing:Dec 15, 2021 8:51:40 AM - Error NBWMC (pid=11437) ParserError for VM name <MY_VM_NAME>
Failed to create an instant access virtual machine (VM).(4004)

In the WebGui Under the 'Instant Access Virtual Machine' tab I see:ParserError for VM name <MY_VM_NAME>

I did find a support KB article: 100049622 but it only references up to Netbackup 9.0. 

I'm not sure where to look next. Anyone have any thoughts/suggestions?





Level 6

Hi @sirius_sam 

What vSphere version are you using?

And have you checked that you have all the prerequisites that are required (refer to the WebUI VMware admin guide chapter on Instant access?


Level 2

That is a sore subject with me.  The documentation is lacking to say the least. 

Here is what was in the prereq's:

  • The BYO storage server with Red Hat Enterprise Linux 7.6 and later, same as
    the NetBackup Appliance operating system version.
  • The BYO storage server with docker installed.
  • The docker version must be same as the one in the corresponding official
    RHEL version release. You need to install it from the corresponding RHEL
    yum source (RHEL extra).
  • The docker application is included in the environment path.
  • The BYO storage server with NFS service installed.
  • The BYO storage server with NGINX version installed.
    • The NGINX version must be same as the one in the corresponding official
      RHEL version release. You need to install it from the corresponding RHEL
      yum source (epel).
    • Ensure that the policycoreutils and policycoreutils-python packages
      are installed from the same RHEL yum source (RHEL server) and then run
      the following commands:
      • semanage port -a -t http_port_t -p tcp 10087
      • setsebool -P httpd_can_network_connect 1
    • Ensure that the /mnt folder on the storage server is not mounted by any
      mount points directly. Mount points should be mounted to its subfolders.
    • Enable the logrotate permission in selinux using the following command:
      semanage permissive -a logrotate_t
  • For BYO, docker container is used to browse VMDK files. Data related to the
    container is stored at the following location: /var/lib/ and requires minimum
    20 GB free space.

I believe everything is satisfied.

In my environment, my data network and my storage network are two different network spaces that are not routed.  As far as I can tell, NetBackup notifies vCenter that the vSphere host should NFS mount the media server.  When I go through the VMware | Recovery | Create Instant Access Recovery virtual machine the ESXi host that is selected is the FQDN for the data network, not the storage network.  I can't figure out how to tell NBU to use the storage network for the NFS mount.


Level 4

If you use vSphere >= 7 than instant access is not supported:

• NetBackup Instant access is not supported with VMware vSphere 7.0 U1, 7.0 U2 and 7.0 U3 on NetBackup 9.0,, 9.1,