Netbackup BMR problem

[ryouji]

please anyone tell me solution of Netbackup Problem.

My question is : Why did BMR fail?

Environment

Server : windows storage server 2008

server software version : Netbackup 7.1

clietnt : Redhat Enterprise Linux 5.2 i686

Clietnt software version : Netbackup 6.5

follow is server report.

Info 5 Backup started backup job for client xxx, policy LinuxMBR, schedule full on storage unit NBUstorage
Error 5 Backup BMRERR: Received BMR error: Failed to discover System. (1)
Error 5 Backup BMRERR: Received BMR error: BMR information discovery failed. (1)
Error 5 Backup BMRERR: Did not receive bmr client request from xxx, status = 0
Info 6 Backup started backup job for client xxx, policy LinuxBMR, schedule full on storage unit NBUstorage
Info 6 Backup client xxx handling path ALL_LOCAL_DRIVES
Info 6 Media Device begin writing backup id xxx_1326344978, copy 1, fragment 1, destination path C:\NBU_storage
Info 6 Backup from client xxx: TRV - /var/lib/nfs/rpc_pipefs is in a different file system from /var. Skipping.
Info 6 Backup from client xxx: TRV - /var/run/acpid.socket is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /var/run/audispd_events is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /var/run/pcscd.comm is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /var/run/sdp is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /var/run/avahi-daemon/socket is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /var/run/cups/cups.sock is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /var/run/dbus/system_bus_socket is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /boot is in a different file system from /. Skipping.
Info 6 Backup from client xxx: TRV - /dev is in a different file system from /. Skipping.
Info 6 Backup from client xxx: TRV - /misc is in a different file system from /. Skipping.
Info 6 Backup from client xxx: TRV - /net is in a different file system from /. Skipping.
Info 6 Backup from client xxx: TRV - /proc is on file system type PROC. Skipping.
Info 6 Backup from client xxx: TRV - /sys is in a different file system from /. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/mapping-root is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/.ICE-unix/6279 is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/.font-unix/fs7100 is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/orbit-root/linc-1887-0-5e36e0d44d254 is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/orbit-root/linc-18d2-0-5963f498b9e9e is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/orbit-root/linc-18e7-0-4cce4014220dd is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/orbit-root/linc-18e9-0-4cce40142a40f is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/orbit-root/linc-18eb-0-16ac945839996 is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/orbit-root/linc-18ee-0-71174e9224cf6 is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/orbit-root/linc-18f7-0-4cce4014abd85 is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/orbit-root/linc-18fd-0-7e445a0faf3a1 is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/orbit-root/linc-1903-0-728bcf9d37abf is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /tmp/orbit-root/linc-1917-0-4cce40151199f is a socket special file. Skipping.
Info 6 Backup from client xxx: TRV - /var is in a different file system from /. Skipping.
Info 6 Backup successfully wrote backup id xxx_1326344978, copy 1, fragment 1, 5688576 Kbytes at 7009.010 Kbytes/sec
Info 6 Backup Status the requested operation was successfully completed
Info 5 Backup Status the requested operation was partially successful
Error 5 Backup backup of client xxx exited with status 1 (the requested operation was partially successful)
 

please some one help...
 

[mandar_khanolka]

>> Error 5 Backup BMRERR: Received BMR error: BMR information discovery failed. (1)
>> Error 5 Backup BMRERR: Did not receive bmr client request from xxx, status = 0

This indicates that the client setup probably is not supported by BMR or that particular BMR client version.

To know exact failure, please check bmrsavecfg log generated on your client machine being backed up. You may need to enable debug log with level 6 on client and re-run backup in case the root cause log message is not clear.

Thanks.

Mandar

[mph999]

This technote explains how to set up the logs.

http://www.symantec.com/docs/TECH75805

On the client, run 

vxlogcfg -a -p 51216 -o 111 -s DebugLevel=6 -s DiagnosticLevel=6

then run

bmrsavecfg -infoonly

Next, as soon as this finishes, run this command ....

vxlogview -p 51216 -i 121 -d all -t 00:10:00 >bmrsavecfg.txt

Please then post the log up ...

NOTE

The command for vxlogview I gave is relative to when you run it, that is, it will display the last 10 minutes of logs.  If for example, the bmrsavecfg command takes longer to run (it shouldn't), ot you go away and come back an hour later before runnign the command, you need to increase the time period.  It shows the logs for the last xxx time, starting when you run the command.

Martin

[Paramesh]

Please upgrade your client netbackup version and see....

[ryouji]

Thank you for your kind reply.

I did as you said. 

#vxlogcfg -a -p 51216 -o 111 -s DebugLevel=6 -s DiagnosticLevel=6

#bmrsavecfg -infoonly

#vxlogview -p 51216 -i 121 -d all -t 00:10:00 >bmrsavecfg.txt

follow is bmrsavecfg.txt

01/13/2012 23:21:40.322 [Debug] NB 51216 bmrcommon 128 PID:7892 TID:1 File ID:121 [No context] 1 [fileAttribsCommon.cpp:FileExistsCommon()] Could not do stat on file /usr/openv/netbackup/baremetal/client/data/bundle.dat
01/13/2012 23:21:40.323 [Debug] NB 51216 bmrcommon 128 PID:7892 TID:1 File ID:121 [No context] 1 [fileAttribsCommon.cpp:FileExistsCommon()] Could not do stat on file /usr/openv/netbackup/baremetal/client/data/bmrcli.xml
01/13/2012 23:21:40.360 [Diagnostic] NB 51216 bmrcommon 128 PID:7892 TID:1 File ID:121 [No context] 1 V-128-312 [bmrSystem.cpp:SetOsInfo()] Unsupported Linux release: Red Hat Enterprise Linux Server release 5.2 (Tikanga)
01/13/2012 23:21:40.372 [Debug] NB 51216 bmrcommon 128 PID:7892 TID:1 File ID:121 [No context] 1 [CSystemAgent.cpp:discover()] Failed verifying OS support for .
01/13/2012 23:21:40.373 [Debug] NB 51216 bmrsavecfg 121 PID:7892 TID:1 File ID:121 [No context] 1 [CBmrSaveCfg::discover()] sysAgent->discover failed, rc=4
01/13/2012 23:21:40.373 [Application] NB 51216 bmrsavecfg 121 PID:7892 TID:1 File ID:121 [No context] [Error] V-121-12 Failed to discover System.
01/13/2012 23:21:40.376 [Application] NB 51216 bmrsavecfg 121 PID:7892 TID:1 File ID:121 [No context] [Error] V-121-35 BMR information discovery failed.
 

I dont know exactly. But, according to this log,

Clients Pc is not supported for BMR??

I tried to install Netbackup 7.1 to Client PC, but 7.1 seems not to support Unix 32bit OS,

so, I got Netbackup 6.5 and install to this Client.

I wanna do BMR for this Clietnt.

Is there way to do BMR for this Client? or no way?

[mandar_khanolka · Accepted solution]

01/13/2012 23:21:40.360 [Diagnostic] NB 51216 bmrcommon 128 PID:7892 TID:1 File ID:121 [No context] 1 V-128-312 [bmrSystem.cpp:SetOsInfo()] Unsupported Linux release: Red Hat Enterprise Linux Server release 5.2 (Tikanga)
01/13/2012 23:21:40.372 [Debug] NB 51216 bmrcommon 128 PID:7892 TID:1 File ID:121 [No context] 1 [CSystemAgent.cpp:discover()] Failed verifying OS support for .

Your NB client (6.5) does not support BMR for RHEL 5. You need to upgrade client to 6.5.4 level where BMR support for 5.x RHEL started.

Thanks.

-Mandar