Netbackup - Backup, Archive and Restore - Open console issue

[brgecstorg]

Hi all,

Netbackup 7.5.0.6

When trying to open BAR application, the console hangs for +3 minutes to open.

We made some changes like, uncheck "Perform default search for restore" on client properties and uncheck "Perform default search" on BAR properties. Same problem. Firewall is disable (domain/public/private profile). 

Master/Media /Opscenter is on etc/hosts (windows2k8)

Also deleted the registry key "MRU" on HKEY_CURRENT_USER\Software\VERITAS\NetBackup\NetBackup Client\%user name%\MRU as mentioned on post TECH73007. 

[Will_Restore · Accepted solution]

nbconsole log shows this over & over

	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO b.walmart.com 161.170.244.31 bpcd VIA pbx
	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO b.walmart.com 161.170.244.31 bpcd VIA vnetd
	status: FAILED, (42) CONNECT_REFUSED; system: (10060) Connection timed out.; FROM 0.0.0.0 TO b.walmart.com 161.170.244.31 bpcd

need to fix lookup problem with that host or remove it from the configuration

[Marianne]

Old TN that could possibly still be relevant: http://www.symantec.com/docs/TECH65866 
Reduce java console load time and improve performance  

Set FORCE_IPADDR_LOOKUP on desktop and master server to 0.

2. Add/edit the following line in the following java conf file:

UNIX: /usr/openv/java/nbj.conf 

FORCE_IPADDR_LOOKUP=0

Windows: install_path\NetBackup\java\setconf.bat

SET FORCE_IPADDR_LOOKUP=0

[brgecstorg]

Thanks for the reply,

Will Restore - I noticed this error messages but I don't know where this information came from.

FROM 0.0.0.0 TO b.walmart.com 161.170.244.31

That host and IP address doesn't exist on "hosts" conf. Seems to be an old config or something like this.

Marianne - Thank you, but Java console is working properly. The problem is on BAR console.

Could be an DNS problem?

[Marianne]

....  I don't know where this information came from ...
That host and IP address doesn't exist on "hosts" conf.

You need to find out where this hostname exists in NBU config.

Can we get back to your opening post? 
Where exactly are you seeing slow BAR response?
On the master?
On a client?

When opening BAR, a connection is made to bprd on the NBU master server.

So, check connectivity between the machine where you are opening the GUI and bprd on the master.

Check bprd log on the master to see how long it takes to log connection request.

Run 'bpclndcmd -self' and 'bpclntcmd -pn' if this is a client.

[brgecstorg]

Hi All,

We fixed the problem adding an entry for that unreachable host in "hosts" conf on client.

Now it's working properly!!!!! Sorry for the mess........

Thank you All.

[Marianne]

If you run 'nbsu' on the master server and check all the output files, you should be able to find out where this server exists in the NBU config.

I have marked Will's post as solution.