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Netbackup Cloudstore service will not start on media servers.

md147
Level 3
Partner Accredited

Hello

I am receiving a 1067 error “service will not start on my media server "all of them”. Netbackup Cloudstore service will not start.

This means right now only the Master server is performing backups to the AWS cloud…

I am currently at 7.7.3 and my environment is 100% functional otherwise.

Is anyone else using this functionality? I have tried re-install etc.

I have two separate support tickets open one with licensing and one with technical support.

Thanks,

Matt

4 REPLIES 4

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
No idea what "all of them” means...

Is this media server functioning fine as media server otherwise?
Can you configure basic disk stu and run small test backup to it?

md147
Level 3
Partner Accredited

Yes. I have fully functioning media servers in my environment.

None can start the Cloud service successfully.

What does the application & system logs show on the media servers when the cloudstore service is attempted started ?

The standard questions: Have you checked: 1) What has changed. 2) The manual 3) If there are any tech notes or VOX posts regarding the issue

md147
Level 3
Partner Accredited

Only logged error in System log, very generic (upon trying to start).

The NetBackup CloudStore Service Container service terminated unexpectedly.  It has done this 3 time(s).