Netbackup DLO with Win 7 x64

[MAHOMAN]

Hi All,

i have searched in the forums but havent find any solution so far. I have win7 with 64 bits and netbackup DLO 6.1 MP5a and everytime i start it i get these messages TASKPANE_HISTORY, TASKPANE_STATUS, TASKPANE_SYNC, TASKPANE_RESTORE and it asks me if i want to save it or open a program online to open it.

any ideas?

M

***EDIT****

Title updated by MvdB

[Andy_Welburn]

but they are old(ish) & reference Microsoft documents that no longer exist:

http://www.symantec.com/business/support/index?page=content&id=TECH76002
http://www.symantec.com/business/support/index?page=content&id=TECH87387

which basically say "Download and install the latest version of MSXML."

There's also a closed discussion, maybe give you something to run with?
https://www-secure.symantec.com/connect/forums/cannot-view-taskpane-desktop-agent-xp-workstation

[MAHOMAN]

Unfortunately the solutions given in that forum does not work. This solutions seem to work for win XP but for win 7 64 bits no, which is my case.

I have tried:

install msxml6_x64.msi and then SP2 msxml6-KB973686-enu-x86.exe

Then i tried to register:

regsvr32  msxml.dll (failed)

regsvr32 msxml1.dll (failed)

regsvr32 msxml22.dll (failed)

regsvr32 msxml3.dll (ok)

regsvr32 msxml4.dll (failed)

I took a look in windows\system32 and they only have  msxml3.dll,msxml3r.dll,msxml6.dll,msxml6r.dll

With this info i tried to register msxml3.dll,msxml3r.dll,msxml6.dll,msxml6r.dll. They worked then i rebooted BUT the problem is still there.

any ideas?

[Marianne]

DLO Comatibility List: http://www.symantec.com/docs/TECH50108

The Admin Console is supported on DLO 6.1 MP5A and DLO 6.1 MP6.

DLO DLO Desktop Agent is supported on DLO 6.1 MP5A, DLO 6.1 MP6 32-Bit and DLO 6.1 MP6 64-Bit, subject to these notes:

Note: 2. 64-bit DLO Agent is installed on 64-bit Windows Vista and Windows 7 if and only if the Agent machine's default mail client is 64-bit Microsoft Outlook 2010. In all other cases the Desktop Agent will install and run on 64-bit platform in 32-bit compatibility mode.

Note: 3. The default installation path of the Agent during installation in 64-bit machines remains C:\Program Files (x86)\Symantec\NetBackup DLO\DLO irrespective of 32-bit or 64-bit DLO Agent getting installed. Users can install the DLO Agent to other folders of their choice by changing the path during installation.