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Netbackup GUI open failed

 

Hi,

I am getting below error while opening Netbackup GUI

Unable to login status 7653: The certificate of the host is revoked

 

In the nbcert log , I am seeing below exception

00:06:22.681 [2016.2016] <2> NBClientCURL::nbcurl_bpconf_keyvalue_state: DISABLE_NBCURL_PREFERRED_NETWORKS is not set
00:06:22.682 [2016.2016] <2> NBClientCURL::Post: POSTing to URL https://xxxx:1556/netbackup/loginwithcert
00:06:22.682 [2016.2016] <2> NBClientCURL::Post: Sending payload ...
00:06:22.682 [2016.2016] <2> NBClientCURL::setPostOptions: setting curl post options ...
00:06:22.683 [2016.2016] <2> nbclnt_curl_prefnet::helper_check_connect_status: nbcurl CONNECT FROM 172.16.xx.55.56408 TO 172.16.xx.55.1556 fd = 8
00:06:22.809 [2016.2016] <4> NBClientCURL::performCurlOperation: HTTP response header : HTTP/1.1 401 X-Request-ID: 4BC84BD8EC47ECFF Content-Type: application/json;charset=UTF-8 Transfer-Encoding: chunked Date: Sun, 04 Apr 2021 15:06:22 GMT
00:06:22.809 [2016.2016] <2> NBClientCURL::performCurlOperation: Fetched data = [xxxxx], httpcode = 401
00:06:22.809 [2016.2016] <2> LoginWithCertManager::saveNewToken: tokenIssueTimeSec = 0
00:06:22.809 [2016.2016] <2> LoginWithCertManager::saveNewToken: tokenExpTimeSec = 0
00:06:22.809 [2016.2016] <2> LoginWithCertManager::saveNewToken: tokenLastFailTimeSec = 1617548782
00:06:22.809 [2016.2016] <16> LoginWithCertManager::getNewToken: Authorization error while trying to obtain a token 5930
00:06:22.809 [2016.2016] <2> NBClientCURL:~NBClientCURL: Performing curl_easy_cleanup()
00:06:22.810 [2016.2016] <16> LoginWithCertManager::getNewToken: Exception encountered, status code

00:06:22.809 [2016.2016] <2> NBClientCURL:~NBClientCURL: Performing curl_easy_cleanup()
00:06:22.810 [2016.2016] <16> LoginWithCertManager::getNewToken: Exception encountered, status code: 5930
00:06:22.810 [2016.2016] <16> LoginWithCertManager::getToken: get new token failed with error: 5930
00:06:22.810 [2016.2016] <16> LoginWithCertManager::getToken: Exception encountered, status code: 5930
00:06:22.810 [2016.2016] <16> NBClientCURL::performCurlOperation: Failed to fetch authorization token. Actual Error code 5930return code :5930
00:06:22.810 [2016.2016] <16> postAuditCurl: Failed to post audit records to master server hhombs payload =

 

 

Howevr , the below commands are successful

 

root@xxxx ~]# /usr/openv/netbackup/bin/nbcertcmd -getCrl

Successfully refreshed certificate revocation list for xxxx

Successfully refreshed security level for xxxx

 

Regards

Sym_Sonu

Tags (2)
1 Reply

Re: Netbackup GUI open failed

There was a known issue with NBU 812 where in CA certificates are not renewed automatically. You might want to reset CA certificates manually and apply the hot fix which fix this problem permanently.
Please do this under tech support supervision.