09-30-2014 02:16 AM
HI all,
in my laptop I use regularly java console 7.1 and 7.5 while the 7.6 doesn' t work.
In my laptop I have administrator credential and I launched the installation with right click and "Run as Administrator".
Below the specification of installation:
OVERVIEW
Date/Time: | 09/30/2014 10:51:45 AM |
System Role: | NetBackup Java Administration Console |
Install Method: | Local Installation |
Install Type: | Standard |
Operating System: | Microsoft Windows 8.1 |
Processor Architecture: | AMD64 |
Product Version: | 7.6.0.1 |
Install Directory: | C:\Program Files\Veritas7.6 |
Install Log Directory: | %ALLUSERSPROFILE%\Symantec\NetBackup\InstallLogs |
So after installation, that it finish correclty, I click on NetBackup Java for start it but nothing happens !
I attached the installation log, I read it and only "warning" that I find it is the follow:
Running command: "C:\Program Files\Veritas\NetBackup\bin\LU_Registration.exe" -InstallType "Register" -Product NBU-JAVA ".
09-30-2014,10:53:09 : File: Waiting for command: LU_Registration.exe
09-30-2014,10:53:10 : Command returned status 1.
09-30-2014,10:53:10 : WARNING: could not register NetBackup with LiveUpdate.
09-30-2014,10:53:10 : Finished with LURegisterProduct custom action, commit phase.
09-30-2014,10:53:10 : Action ended 10.53.10: InstallFinalize. Return value 1.
09-30-2014,10:53:10 : Action ended 10.53.10: INSTALL. Return value 1.
thank you all,
best regards
Stefano
Solved! Go to Solution.
10-01-2014 01:11 AM
Hi Chris thank you for reply.
With your suggestion I have resolved the problem.
I run nbjava.bat on Windows PowerShell (in old cmd after launch closed it) and I see that the installation search a path that does not exist !!
I installed java 7.6 in follow path:
C:\Program Files\Veritas7.6
But when I run the java, it search the follow logs path:
1>"C:\\Program Files\\Veritas\\NetBackup\logs\user_ops\nbjlogs\jbp.10201414,41.log" Could not find specified path.
So I create the following path
C:\\Program Files\\Veritas\\NetBackup\logs\user_ops\nbjlogs
and now java console run properly !
Thank you !
best regards
Stefano Riccardi
09-30-2014 09:41 AM
That's interesting - on Windows 8.1, 7.1 and 7.5 aren't supported but 7.6 is...but that's the only one that's not working for you!
You may need to open a support case, but let's see if we can find something obvious.
(DISCLAIMER: I'm a UNIX guy whose laptop runs Windows 7 so I hope these instructions are correct - anybody else may correct me if I'm wrong)
Right-click on your shortcut to the Java console and select "Properties."
Select the Shortcut tab and look at the value of Target. Copy it.
If you open a command line prompt and paste that target value to execute from there, what happens?
10-01-2014 01:11 AM
Hi Chris thank you for reply.
With your suggestion I have resolved the problem.
I run nbjava.bat on Windows PowerShell (in old cmd after launch closed it) and I see that the installation search a path that does not exist !!
I installed java 7.6 in follow path:
C:\Program Files\Veritas7.6
But when I run the java, it search the follow logs path:
1>"C:\\Program Files\\Veritas\\NetBackup\logs\user_ops\nbjlogs\jbp.10201414,41.log" Could not find specified path.
So I create the following path
C:\\Program Files\\Veritas\\NetBackup\logs\user_ops\nbjlogs
and now java console run properly !
Thank you !
best regards
Stefano Riccardi