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Netbackup Liveupdate is showing operation status as 0 but throwing error as below

Krishna_Sriniva
Level 4
01/30/2014 12:14:10 - requesting resource gi1m1xibkp001.NBU_POLICY.MAXJOBS.Corp_Windows
01/30/2014 12:14:10 - granted resource  gi1m1xibkp001.NBU_POLICY.MAXJOBS.Corp_Windows
01/30/2014 12:14:11 - ended process 0 (pid=-1)
01/30/2014 12:14:23 - Info nbliveup (pid=13252) Using existing LiveUpdate configuration file C:\Program Files\Veritas\NetBackup\LiveUpdateHost.hst
01/30/2014 12:14:53 - Info nbliveup (pid=13252) Start of the pack summary file:
01/30/2014 12:14:53 - Info nbliveup (pid=13252) (04/28/08 14:07:34) Installed Veritas NetBackup 6.5.1A (6.5 Release Update 1A) (NB_65_1A_U)
01/30/2014 12:14:53 - Info nbliveup (pid=13252) 06/24/13 16:40:45 Uninstalled Veritas NetBackup 6.5.1A (6.5 Release Update 1A) (NB_65_1A_U)
01/30/2014 12:14:53 - Info nbliveup (pid=13252) (06/24/13 18:41:41) Installed Veritas NetBackup 6.5.1A (6.5 Release Update 1A) (NB_65_1A_U)
01/30/2014 12:14:53 - Info nbliveup (pid=13252) End of the pack summary file:
01/30/2014 12:14:53 - Warning nbliveup (pid=13252) Directory C:\Program Files\Veritas\NetBackup\Logs\LiveUpdate doesn't exist, cannot copy the installation logs
01/30/2014 12:14:53 - Info nbliveup (pid=13252) EXIT STATUS 0
the requested operation was successfully completed  (0)
 
 
We have Live update server as windows server and which was in the same network as client and couldnt make out the error
13 REPLIES 13

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

01/30/2014 12:14:53 - Warning nbliveup (pid=13252) Directory C:\Program Files\Veritas\NetBackup\Logs\LiveUpdate doesn't exist, cannot copy the installation logs

 

so do you have this folder :\Program Files\Veritas\NetBackup\Logs\LiveUpdate in live update server?

if not you need to create one

see the below post

https://www-secure.symantec.com/connect/forums/netbackup-liveupdate-errors-and-wont-run

Krishna_Sriniva
Level 4

Empty folder has been created  .

 

C:\Program Files\Veritas\NetBackup\Logs\LiveUpdate

still no luck 

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

so what is the error its giving this time..

still it is saying that the folder does not exist?

Krishna_Sriniva
Level 4

Still the same error 

 

01/30/2014 12:35:08 - requesting resource gi1m1xibkp001.NBU_POLICY.MAXJOBS.Corp_Windows
01/30/2014 12:35:08 - granted resource  gi1m1xibkp001.NBU_POLICY.MAXJOBS.Corp_Windows
01/30/2014 12:35:09 - ended process 0 (pid=-1)
01/30/2014 12:35:22 - Info nbliveup (pid=10556) Using existing LiveUpdate configuration file C:\Program Files\Veritas\NetBackup\LiveUpdateHost.hst
01/30/2014 12:35:52 - Info nbliveup (pid=10556) Start of the pack summary file:
01/30/2014 12:35:52 - Info nbliveup (pid=10556) (04/28/08 14:07:34) Installed Veritas NetBackup 6.5.1A (6.5 Release Update 1A) (NB_65_1A_U)
01/30/2014 12:35:52 - Info nbliveup (pid=10556) 06/24/13 16:40:45 Uninstalled Veritas NetBackup 6.5.1A (6.5 Release Update 1A) (NB_65_1A_U)
01/30/2014 12:35:52 - Info nbliveup (pid=10556) (06/24/13 18:41:41) Installed Veritas NetBackup 6.5.1A (6.5 Release Update 1A) (NB_65_1A_U)
01/30/2014 12:35:52 - Info nbliveup (pid=10556) End of the pack summary file:
01/30/2014 12:35:52 - Warning nbliveup (pid=10556) Directory C:\Program Files\Veritas\NetBackup\Logs\LiveUpdate doesn't exist, cannot copy the installation logs
01/30/2014 12:35:52 - Info nbliveup (pid=10556) EXIT STATUS 0
the requested operation was successfully completed  (0)
 

Krishna_Sriniva
Level 4

Still the same error persists even after creating the folder structure.

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

lets have a look in to the log of nbliveup  with pid=10556 and see what it is trying to say...

Krishna_Sriniva
Level 4

There was no log updated in the master server.

 

 cd /usr/openv/netbackup/logs/
[root@gb1m1xibkp001 logs]# ls -l
total 28
-r-xr-xr-x  1 root bin    846 Jun 11  2013 mklogdir
drwxr-xr-x  2 root root  4096 Jan 10 04:03 nbauditreport
drwxrwxrwx  2 root bin   4096 Oct 15 00:00 nbliveup
-r--r--r--  1 root bin  11367 Jun 11  2013 README.debug
drwxrwxrwx 12 root bin   4096 Feb  4 00:29 user_ops
[root@gb1m1xibkp001 logs]# cd nbliveup/
[root@gb1m1xibkp001 nbliveup]# ls -l
total 0
[root@gb1m1xibkp001 nbliveup]#
 

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

check in the liveupdate server

installpath\Veritas\NetBackup\logs\nbliveup

Krishna_Sriniva
Level 4

Log Files are not created in the liveupdate server also

RamNagalla
Moderator
Moderator
Partner    VIP    Certified

Did you  also created the C:\Program Files\Veritas\NetBackup\Logs\LiveUpdate in client?

i am just trying to make sure.. it should be created in client also along with another folder C:\Program Files\Veritas\NetBackup\logs\patch

these folders should be avaliable on both server and client.

 

Amol_Nair
Level 6
Employee

Are you using a File-server or IIS server for the Live Update.?

 

Since the job is completing with status 0 have you checked if the clients have actually been updated or not.?

Krishna_Sriniva
Level 4

We are using IIS server and yeah checked at the client end and the version is not updated.

Andrew_Madsen
Level 6
Partner

You are installing the same version every time. What is the directory structure on the live update server and the files in the directory? Also You need the log file directory on the client only since that is the locatiuon being referenced.

IN your Live Update policy what is the path?